[Resolved]  Reliance Data Card — No response from Reliance local

Dear Mr. Goel:


My data card number is [protected] (datacard)
My billing account no. [protected]

For the above reliance service, I have not t received any bill, on my address in your records, from reliance for the past several months. Hence I have not paid my monthly dues. Now the above service has been disconnected and your service centre wants me to pay the bills before my services is activated. My current outstanding is Rs. 777/- for past two months+ Rs. 300 by the time this complain is addressed. I have called your service centre at 30333333 several times to register a complain on this. But reliance service centre representatives have managed to give me a excuse and have not registered my complain.

• Excuse 1 – you have dialed the wrong number.
• Excuse 2 – This is the pre-paid section you need to call post paid.
• Excuse 3 – The systems are down for maintenance.
• Excuse 4 – Systems are down due to technical problems, call after 30 minutes.
• Excuse 5 – I am a trainee, my senior is on the other line, pl. hold. After long holds listening to the monotonous music one has no option but to hang-up the phone and start all over again.

This is not the first time that this has happened to most o[censored]s who have a reliance service. In the background you can hear some supervisor shouting, hurry-up, there are a lot of calls on hold…. Transfer the call, put the customer on hold and take the next call.

Kindly look into this matter. I am surely not paying for the services that I have not used because Reliance has disconnected the line, but continue to bill the customers (another practice of Reliance that most of the customer have experienced.).

[protected]-----



Sent: Friday, January 30, 2009 10:44 AM
To: 'Rcomnodalofficer.[protected]@relianceada.com'
Cc: 'Monica.[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; '[protected]@rcom.co.in'
Subject: RE: ref: No bill sent by reliance, and services is disconnected

Dear All Mentioned in TO and CC of this email:

Once again, I have NOT received a bill from Reliance for the month of January. I am not sure who I should be addressing this emails as I feel I am not getting the right audience / management attention.

Yesterday, Thursday January 229, 2009, at about 7:40pm I visited the “Bajirao - Reliance World Centre (Webworld).” To my surprise the doors and shutters were closed. The security guard informed me that the centre closes at 7:30pm. I pointed out that the store hours displayed outside the store were from 10:am to 8:00pm. I asked him to call the manager on duty. Reluctantly, he opened the doors. Once again I stepped up to the Customer Care Counter where once again I got the same excuse… Our Systems are down, come tomorrow morning. Once again I requested that I get this in writing and insisted to talk to the Manager. One again the manager refused to come out and face the issues. Your representative finally agreed to take a note of the matter and agreed to send an email to the concerned management team. He then confessed, “yes we have your complain but what can we do, we are only authorized to take note of your problem statement…the team that does this work is probably somewhere else… and the bosses who manage this process are probably in bed by this time…” Not that any of this surprised me, but I insisted some feedback in writing as I wanted to create a document trail for my records and so I got a copy of the email that was sent out.

Later I was also informed that if I did not make the payment in a few days, my services to this number would be terminated / de-associate and that I would lose the number. Not that I am very attached to the number or that I would lose any sleep if the services were terminated, I informed the representative that I was more interested in finding out what it takes to resolve a query / problem at Reliance. It’s been three months and I am still counting…

Not that any of you are interested in any of the above… I am hoping someone at the top would be concerned about customer service.


[protected][protected]
After 4 months of email exchange with reliance I had to send a final email to them as follows:
From: shailesh mehta [mailto:[protected]@yahoo.co.in]
Sent: Monday, February 16, 2009 4:15 PM
To: Rcomnodalofficer.[protected]@relianceada.com; Rcomappellateauthority.[protected]@relianceada.com; [protected]@rcom.co.in; Monica.[protected]@relianceada.com
Subject: Re: Fw: ref: Bills not received

Thank you for sending the bill. I have never disputed the usage of the services. The question is that the services were disconnected by reliance due to non-payment. Non-payment was due to not receiving the bill. If you have sent the bill and someone has received it, you need to track and see where the bills are going. I have not been receiving the bill since October. I have made prior payments and am sure that that is reflected in your database.

Since the disconnection of my services without notice / intimation / etc. I am not liable to pay for the services not rendered to me. Needless to say that after the disconnection (around mid October) my usage of your services was not possible.

I am also shocked by the fact that while all this is going on, I was informed by Reliance that my number would be deactivated in February.


As this is going on for long and Reliance has not been able to still sere me a copy of the bill to my address, I am left with no option but to take further course of action, i.e. file a complain with the representative department(s).
[protected]--------

I have not heard back from them...