Reliance Data Card — About the Recharge purpose of reliance data card

Hey
I am holding reliance data card from last few months. But In 23 Aug est I have made a recharge 701, but in 24 my net has disconnected, I consulted customer care they told me that your recharge has been backed by your dealer.So you would have take one more recharge of the 701. When i consult to dealer he told me i have not done any back to the recharge, you should have to pay 701 for that, I have consulted with customer care many times they told me ask your dealer to confirm his balance, but he always i have not receive any money back in my account.When after 3,4 days I wanna to connect again with the customer care they told me that we have not record more that 3 previous days, I am helpless, Please help me what is solution of this.