[Resolved]  Reliance Data Card — Need help in terminating the connection

Address:

Chennai, Tamil Nadu

Dear Sir/Madam,

I have got a reliance broadband datacard on 11th of December and paid 2330/- for a three month rental advance. The sales person came to my home and collected the money and didn't provide any receipt. The data card was not activated till 13th and the person was not picking up my call.

The customer care asked me to go nearest reliance store and they would help me. But the Reliance store asked me to pay another 1124/- to activate the connection. I went to the Reliance head office in Haddows road and raised a complaint. They helped in activating the datacard and finally the activation is done on 13th of December.

Ever since the internet is very slow and I could not even open my emails sometimes. The speed which I got was 17kbps and it was completely
unacceptable as I was promised 3.1Mbps speed.I contacted the head office again and they asked me to come and meet them directly with my laptop. I went with my laptop and all they could find out is there is an issue with the USB device and it has to sent for service.

The new USB datacard went for service and I got it on 25th of December. But still the speed is very slow. I raised a complaint again and no response from the customer support now.

All I need is to terminate the connection and get my money refunded.

Can anyone please help??!!

Awaiting reply!

Jaishree
+91-[protected]