[Resolved] Reliance Digital Big Tv — Set Top Box not working till complaint is given to them

riteshparab5583

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra

My name is Ritesh Mukund Parab. Customer ID / Smart Card ID[protected].My setup box is not worked from 11/08/13 to till date. I have made a complaint to Reliance Digital BigTV Toll free number [protected] on 13/08/13. Complaint reference number:[protected]. Nature of Complaint : Set Top Box not working.Even after 8 days they are not able to solve this problem.The team of Reliance bigTV only answered "OUR TECHNICIAN WILL BE COME TO YOUR HOME WITHIN 48 HOURS TO RESOLVE YOUR PROBLEM" but nobody was come till date.I have contacted to Reliance Toll free number daily from 13th,Aug 2013 to resolve this problem but i got same answer.

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Complaint marked as Resolved

Verified Support

Aug 21, 2013

Reliance BigTV Customer Care's response Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

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Comments

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Dear Sir,

We really regret the inconvenience that you have faced. Based on the details that you have provided, your request pertains to Reliance Digital TV, which is a different entity from Reliance Digital. Reliance Digital is a consumer electronics and appliances store. In order to get in touch with Reliance Digital TV, request you to please send your feedback to [protected]@reliancedigitaltv.com. For more details you can also click on the following link: http://www.reliancedigitaltv.com/home.html.

Warm Regards,
Reliance Digital