[Resolved] Reliance Digital Tv — Complaint against irresponsible services

bhaskarcps

Address:

Andhra Pradesh

Dear Sir / Madam

My name is T. Bhaskar kumar residing at Miyapur, Hyderabad. My Reliance smart card No:[protected].

I would like to address an issue with you at this point of time.

At the time of first installation, I have paid 1520/- to the services engineer which includes additional cable charges (20/- per meter). I have enjoyed with the uninterrupted services for first six months.

When I was looking for recharge, my account is showing 170/- negative balance. Complained to customer care and they said that it was for extra cable and you pay the amount along with package charges so that we will refund you the 170/- back.

Hence I have decided to pay the amount and paid for annual package (1751 + 170 (-ve balance) = 1921/-) on 11th of this month . The same day, services were interrupted due to what so ever the reason. Registered a complaint, technician has visited our premises, issue was resolved. I got message from customer care that I have been charged 175/-. I have called to toll free number to confirm the same. Executive said 2 months is the warranty period with that service charges and within two months any complaint will be resolved without any additional charges. I have been agreed.

Yesterday again the same problem has occurred, technician attended, issue resolved. But once again 175/- has been charged. Registered complaint for the same with customer care. Executive said that it would be corrected within 72 hrs and charges will be wived off.

Surprisingly, today services of my account are suspended and asked me to recharge with 350/- to resume the services. And customer care executive is saying unless until I paid 350/- services can not be resumed.

I never expected such a poor services from an esteem organization. If this is the way that I have to tackle in next 12 months, I don't want to continue with Reliance. Please do the justice. Look forward to your support.

Thanks & Regards
Bhaskar
[protected]

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Complaint marked as Resolved

Verified Support

Aug 18, 2013

Reliance BigTV Customer Care's response Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RDTVcare

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Comments

kinnera23

from Gurgaon, Haryana

Reliance Digital — Irresponsibly

Hi

Futher to my compliant raised on 15' March on LG refrigirator(GRB652YSP) purchased from Reliance Digital.Ambiance Mall.Gurgaon.

No proper solution has been taken.When contacted the Floor manager Mr.Naman he infact gave us false promises of replacing the refrigirator after contacting the head office but instead Reliance is shrugging of their responsiblity to LG service center.

The purchase date on the bill shows 20/12/10,the delivery of the fridge was made after one month as
they had delivered a damaged fridge which had a big dent at the back.After so many chasing calls they
said they have handed the issue to LG and they would deliver a proper fridge .
Unfortunately they have brought 3 refrigerators where 2 of them were aslo dented and the third one as

not packed properly.We had no choice but to take the third one as we already had been waiting for the

fridge for a month to get our product after the loan approval and the payment was made.

The third one seems to have internal damages as it makes a Loud Popping (metal breaking) sounds
occassionally which is very alarming to me and my family.
Two technicians have visited our place and observed the fridge for 10 to 15 min and gave us their own

opinions as one says the PC needs to be changed and the other says the wheels were not fixed as no

technician visited after delivery of the fridge was made and the other reason for the sound might be

due to voltage and we might need a stabilizer.The technicians could not give the precise answer and

solution for the loud popping sounds.

We checked with our housomg society electrician about the voltage and he confirms that there no

problems regarding the voltage fluctuatoins. The fridge is a latest model is minimised to make soother
sounds.
It is very obvious that LG and Reliance are just fooling us by consuming time and are not ready to

replace the fridge as they have delivered a faulty piece.
I hope the Reliance stops playing blame games on LG and LG on Reliance and I hope the store Manager

wakes up from his sleep and calls me for an urgent solution before we proceed for a Legal action

according to Mumbai Jurisdiction for the waste of our time, money and harrasement caused.

Mrs Krupa.K

Vinay Saluja

from Mumbai, Maharashtra

I fully agree with this customer. Reliance Digital staff is least bothered on customer service. I bought one Philips 46 inch TV from Bangalore JP Nagar on Jan 28th, 2011. The TV was delivered to me on Jan 29th and a person came for installation on 30th Jan. Shocking the LCD TV did not have a wall mounting bracket and they said sorry we are out of stock and company did not send it to us. I spoke to the Philips service centre and they said it has been given to Relaince already. The blame Game started. After following up 10 times a day and speak to whos who in the store, finally it got installed after 9 days of purchase. The attitude of the staff is so casual that you feel sick going to Reliance Digital stores.

Since Morning I have been callling to check the price of AC in the JP Nagar store, Bangalore and the revert I am getting is we will get back to you soon. It seems they would take years to call back as they have excuse staff busy, staff on lunch, etc etc. I thought my earlier episode would have been one odd incident but after todays attitude it seems RELIANCE DIGITAL STAFF IS NOT BOTHERED ABOUT CUSTOMER AND CUSTOMER SERVICE.

Vinay Saluja

[protected]

sabyasachi.kol

from Delhi, Delhi

Reliance Digital — Service

I bought a Voltas Air Conditioner from Reliance Digital,VIP Road Showroom on 22/12/2011but at the time of purchase the sales guy assured me that they will install the ac at my room at free of cost.On 23/12/2011 one person came for inspection and told me its a matter of wielding and glass cutting so advised me to do it from my end and left my home.Till then nobody has communicated to me but i spoke to them a few days after but they are avoiding the installation and saying to me to do it from my end as it would cost me cheaper.I can't understand the matter so it is very embarrassing from my end to fix up the installation leaving my job aside.