[Resolved]  Reliance Digital Tv — faulty HD STB

Address:

Vellore, Tamil Nadu

I had a normal SD big tv DTH for the last 4 years. I applied for a HD Set Top Box during Dec'12.The same was delivered to me by around 20th Dec. On 02-Jan-13 it stopped working. After repeated calls to the customer care, the technician came to my house after 20 days. After inspecting he found that the HD STB is not working. He took it back for repair. THe HD STB was returned to me by 01-Feb-13. Again it stopped working on 10th-Feb - 13.

The chronology of events.
1. 20th-Dec'12 to 02-Jan'13, HD STB working - 12 days
2. 02-Jan'13 to 01-Feb'13, HD STB did not work - 30 days
3. 01-Feb'13 to 10-Feb'13, HD STB working - 10 days
4. 10-Feb'13 to till now, HD STB did not work - 18 days & counting.

I am one of the oldest customer of reliance Big TV. Even after repeated calls to the customer care, I could not watch TV for the last last two months. Even I had requested them to provide me my old SD/ or any STB even after repeated request, as a stop gap arrangement till my HD set up box is rectified.

THey have the most pathetic customer care. Once sold they give a damn about the customer. They have have charged me Rs 2300/- for the HD set up box, They have not provided me a working HDMI cable till today. In addition I have put more than Rs 1800/- for a 6 month pack.

But as of today I cannot watch TV . Every time I call customer care, they give me a lame excuse that the technician will attend within 48 hrs. But till date none of their rep has contacted me.

They have taken Rs 4000/ - from me & still not provide me a working DTH connection.

My smart card no:[protected], Reliance digital TV, DTH service provider.
Pl Note: I have wasted lot of time & energy in trying to contact them, but to no avail. I have not watched TV for the last 2 months.

I have requested them to return my money so that I can buy DTH from some other service provider to enable me to watch TV.

They have completely declined to return my money.