Reliance Digital Tv — Regarding the De-linking the two set top boxes which was linked by mistake by the executive/dealer

On 1st of May 2013, I bought 2 reliance digital TV connection, one for myself and one for my neighbor from the nearest dealer from sultan palya locality. While buying I had clearly mentioned that the set top boxes are for two different houses and hence I got two different bills for the same. On 3rd of May 2013 an executive from reliance digital TV came to install the set top boxes. While installing the set top boxes, executive made it a multi connection by linking two set top boxes as parent and child should not be the case as both are two different houses this I was not aware off. Because of this issue I and my neighbor are facing lot of problems recharging the same and upon that I am changing my house in coming month, and we cannot be in the multi connection setting. And my neighbor also doesn’t want to recharge because of his children exams and hence I’m not able to watch TV. So I reported this issue to reliance digital TV customer care several times and complained about it but I get only one response saying, we cannot do anything about it and asked me to contact the dealer. When I contacted dealer they blame it on the executive who installed it. When i reached out to executive he blames the dealer. Nobody wants to take the responsibility for the mistake committed and everybody is playing blame game. Frustrated by this attitude we have come to a conclusion that we will disconnect the reliance digital TV connection for its very poor service to customers. Before that though I should try to inform this to higher authority so this y the email. I’ve been complaining to supervisor at the reliance customer care and provided my feedback on the same many a times but no action has been taken on that front too.Feeling helpless i'm filling the complaint against reliance digital TV. There are many loop holes in the reliance digital TV one off the is mentioned above Other issue,we buy a package with certail channels we like. But reliance just blindly removes few channels without any infomation and replaces it by some channels which are very rarely watched. On enquirying customer care ther response is that replacement was done based on customer service which was not at all done.And the removed channels they put it in as Add on which shud be bought paying extra money.Bascially what i'm trying to say is these service providers have freedom of doing what ever they want and play around as there is no authority like a govt to have a watch or some kind off rule by govt body. As a common man its very frustrating and disturbing to bare all this and feel very helpless and being ruled.So request govt to take necessary action against the reliance digital TV specifically.