| Address: | Mumbai Suburban, Maharashtra |
I hold a connection with Reliance Big, with subscriber id as[protected]. Due to renovation at home, we had removed dish on 13th May, 2013. After completion of work, I have registered a request for reinstallation on 18th June, 013. At that time customer care executive asked me to recharge my account with Rs 350/- (account balance is Rs.2100/-). She said engineer will call and visit in 48 hours, your connection will be active. I waited for 2 days, called on toll free no. on 20th June,2013, received the same reply engineer will call and soon your problem will be resolved.
Till today I have spoken to
1. Customer care executive Anuj on 21st June, 2013,
2. Floor Manager-Ms. Varsha on 22nd June, 2013 – she assured that someone will definitely solve the problem, I asked her Sunday you people don’t work, so how will you solve my problem?, she said technicians can come on Sunday. But no one even attempted to call.
3. Sr. Manager- Ms. Vandana on 24nd June, 2013 – she promised to get the problem fixed on the same day, nothing happened.
4. Manager Ms. Heena today promised that my connection would be fixed today.
I am really very upset with the kind of service provided by such reputed company. To fix a connection time required is only 20 mins. But none of the engineers have bothered to call so far to inform us how soon it will be fixed. Does it take 9 days to make a call and inform also?
Now when I tell them to cancel my account and refund my money back, they give strange comments like they don’t have a refund option.
Is Reliance taking customers for granted?
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