[Resolved]  Reliance General Insurance Co. Ltd. — Repudiation of Claim...unfair treatment at time of claim

Address:

Gurgaon, Haryana

Hi,

I was using my uncle's car (who is living just opposite to my home) which was duly insured with Reliance General insurance Co. Ltd. & later I bought this car & before the transfer was made in Govt.'s & Reliance records it was stolen from my home.

I lodged the claim with Reliance & the surevyor ( from SOMEN MEDIA) told me to lodge the claim in your name & seek a confirmation from your uncle stating that he has no objection in claim to be settled in my name.

I did the same & submitted all the papers......after lots of follow-ups I got to know from Reliance that my claim has been repudiated (copy of same has not been shared with me after several e-mails phone calls).

Somehow, I mamaged to call their Claims office in Okhla (New Delhi) & the guys there are so adamant to explain the reason , they just said "claim has been repudiated for no insurable intereset". I said "ok, let me know the procedure by which claim can be settled in my uncle's name of my name since Reliance as a company has got the premium for car & you can not hold money with you since you have insured the risk......furthermore, if the transfer formalities were not completed in between even then by which regulatin you get right to repudiate the claim.

They are just blank & asked me to go to court if I want claim........such an abrupt reply was never expected from an organization who caim to be customer oriented....

Can anyone, please suggest me next course of action.

Regards
Deepak Chhabra
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