Reliance GSM Mobile — Unnecessary Balance Deduction

Reliance India Mobile — Unnecessarily deducting money from balance

Dear sir, This is to inform you that I am using reliance india mobile no. [protected] and subscribed cricket pack 2 months back, but since then I have tried it to unsubscribe atleast 5-6 times by lodging complain in customer care but every time they are just giving me a complain id by saying it will get unsubscribed within 48 hours. After 1-2 days they are sending me a sms that "your requested pack has been deativated" but every time they are sending me the unnecessary cricket scores via sms and deducting Rs. 5 per day, this however resulted in unnecessary loss of around Rs 300. I am at loss, please help me.
Details of some of the Complaint lodged:
Complain id:[protected]
In response to this complain I got a sms on 15.06.09 at 01:21pm that "your requested pack is deactivated"
Complain id:[protected]
In response to this complain I got a sms on 11.07.09 at 03:57pm that "your requested pack is deactivated"
Complain ID[protected]via email)
In response to this complain I got a mail on 15.06.09 at 4.59 pm that "Dear Customer,



In response to your mail received at Customer Care regarding VAS Pack, please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 48 hours.


We look forward to an opportunity to assist you again.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Yours sincerely,

Jitendra Bhosle
Customer Care
Reliance Communications
"

complaint no.[protected]‏
From: B B S EXPORTS LUDHIANA INDIA ([protected]@hotmail.com)
Sent: 18 July 2009 20:33PM
To: [protected]@relianceada.com






Reliance India Mobile
Posted:[protected] by


Network problem
Sir,
This is to inform u that i have already complained many more times but the net work problem of my area not solved. This area is highly populated due many colleges and schools with hosiery associated bissuness area are located here. many of the people prefer RIM because it's cheap rate and good network.But last three or four month i have face network problem. I complaint many time for net work low in our area to customer care at *222 last complain no.[protected] by mobile no. [protected]. we are useing more than ten mobileand land line no. as follow.
[protected]/[protected]/[protected]/[protected]/[protected]/[protected]/[protect...⇄ line no. [protected]-26/ [protected]/[protected] /[protected]/[protected]. these all phone conc. to B B S groups. Your are requested to solve networks problem.Before one month from your office one officer visit in my factory to check network in my hand set and insured me to solve problem shortly . As per his view that tower direction wiil be change or increes tower capacity and solve your problem. . I have just talked to a customercare representative with same problem i wanted to register my complain.your side asked me to switch off my mobile and restart it .I try it many time as per instrction give by customer care.For this problem i am suffering call drops or no network signels since four month. your requested to solve problem. If it is not solved at your head then pls send message me to what i do.

AMARJIT SINGH
B B S HOSIERY WORKS
KALYAN NAGAR LUDHIANA
CELL NO.[protected]/[protected]
LAND LINE NO. [protected]-26/[protected]
SURINDER KUMAR
B B S EXPORTS
1175/1 A KALYAN NAGAR
LUDHIANA
MOBILE NO. [protected]
LAND LINE NO. [protected]
[protected]
JATINDER KUMAR
[protected]
[protected] /[protected]
KEWAL KRISHAN
[protected]
NET WORK PROBLEM AREA
KALYAN NAGAR
NEAR DARESI GROUND LUDHIANA
NEAREST WEB WORD J K ELECTRONICS ( RELIENCE INDIA COMUNICATION)

Reliance GSM — unnecessary mobile balance deduction

Sir,
My mobile number is +91 [protected]...On my mobile unnecessarily Bikini rich Alert Service is Subscribed from wap.mauj.com...Everyday I get message like YOU HAVE BEEN RENEWED FOR BIKINIRICHALERT 3DAY FREE SUBSCRIPTION SERVICE...and it is costing me Rs.1 on Dailly basis...I call up Reliance GSM customer care many times but still I used to get this message. Finally I wrote an e-mail to you.
I want to unsubscribe this service but am not able to do frm my mobile... So please Unsubscribe this service from my mobile immediately...
Thanking You...

Reliance GSM — unnecessary regular deduction of mobile balance

dear sir,
my name is vikal sharma.my mobile no. is [protected].since last 6 month i am facing problem o[censored]nnecessary account balance deduction.there is no service activated on my no.
i always keep my balance more than 50 rupees before switching off mobile for going outstation,after return each time i
find my balance zero.cce doesnot tell me the reason for balance deduction and each time they makes excuses like -
system is down.alsn they cut the call inbetween.
plese lookinto the matter.
thank you.

service of reliance gsm is in worse condition.

Hi Srini,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Hi Srini,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare