Reliance GSM Prepaid — Prepaid balance deducted

Address:

Faridabad, Haryana

Dear Sir,

I am using Reliance GSM prepaid service. My prepaid no. is [protected].

On 02.02.2011, I got one sms from 52424 that "Masti Pack Alerts" have been activated on my number (for which I never made any request) and Rs. 30/- have been deducted from my prepaid balance.

On 03.02.2011, when I called Customer Care (198), I was was informed that it is not "Masti Pack Alerts" that has been activated but "Food Alerts" and it has been activated after my sms request. When I asked for refund, I was informed that refund can't be made.

I would like to clarify that I never made any such request. So, I requested to refund the deducted amount.

When I wrote to RCOM Appellate Authority (Rcomappellateauthority.[protected]@relianceada.com), the reply that I got is as under:

"Dear Customer,
We thank you for writing to Reliance Communication Ltd.
With reference to your below mail, we request you to contact first at customer care / Web world regarding your concern as it is first level for complaint/ request escalation, if not resolved within given period, please contact next escalation Nodal Officer with the complaint number, so that needful can be done.
For any details, we request you to contact us at [protected] (Appellate number).
Regards
Dev
Appellate Escalation Team"


The reply seems to be an automated one or have been replied even without going through contents of my complaint as in my mail I have written that I have contacted customer care and they are again insisting that I should first contact customer care.


In response to my previous complaint, Reliance representative gave me call, which I couldn't receive because I was travelling at that time, so they left a message that I should send an email to rcom.[protected]@relianceada.com, which I did, but never got any reply.

Regards.

Sandeep Aggarwal
Mobile No. [protected]