Reliance Communications Complaints & Reviews

Sub.: Non traceability of mobile set classic632 deposited at authorized service center
Dear sir,
Reliance mobile classic-632, RSN no.RRTHSK[protected], MDN NO.[protected] WAS PURCHASED FROM M/S SIMPLE ELECTRONICA, UGF-14, Udai Plaza, sector- H, LDA Colony, Lucknow on 14/03/2007.
the same mobile set along with battery was deposited at the authorized service center Adonis electronics pvt ltd/ Digital customer care, Aliganj Extension, Lucknow. Vide job no. [protected] on 25/02/2008 within warranty period for rectification of the problem because of some defects.
Inspite of several reminder and visit, the same mobile set was not rectified and is still lying with the service center
It is regretted to state that based on the latest enquiry, the service center which was situated at Aliganj Extension at the time of depositing the set, is not available now.
It is requested to kindly expedite the matter urgently and get the mobile set traced out and be handed over to me without any further delay. Scan copy of Job card is also attached.
Mohd. ZIBRAIL, mobile : [protected], Address: K -524, Ashiana Colony, Lucknow.226011, UTTER PRADESH, INDIA.

I have submitted a request to Reliance Customer Care to disconnect my Number [protected] way back in Aug 2008, Still i received a bill in Jan for some 743, which i paid and said gave a written application to disconnect my Number. Again I kept getting calls from the Reliance people stating that i needed to pay a minimum amount of bill as the number is not disconnected.

I have not got any call from them from 7 days now. But I am not sure I wouldn't receive any in the near future. This is a very disgusting ploy from the ADAG group of reliance. I hope it doesn't happen with any other customer.

Dear Sir,


My mobile number is [protected]. I recharged unlimited relinace to reliance plan 799 .Recharge was sucessfull but the day after three they started charge on reliance STD also saying that you have shifted plan to 388 . However this is a top up not a tariff. by this way they are doing more and more fraud.They start a scheme and exploit the customer by there ignorance.

Regards,

[protected]
Sudheer Singh

Dear sir/madam
I have lost my mobile yesterday 24/2/09 no. [protected] near by bhatkal town Uttar karnataka Karwar dist. Please who ever taken it or found it please return it to me. my contact no is [protected].

request to the reliance authority to trace the mobile as they are lifting the call but not answering, please trace the locality where exactly it is located. contact no [protected].

i am a reliance GSM user from M.P. Indore...and i want to share few techy things which gives us a lots of problems...

smart GPRS does not support socket connection...it can be checked by the fact that operamini connects by http link and not by socket type...
secondly slick software (in beta stage) used as online IM client for many protocols like yahoo MSN gtalk etc does not work as it also uses socket type. i tried it with airtel gprs and it worked smoothly in the same cell.

the network often drops to zero and remains like that for many hrs in many cities of M.P. at the same time and this has become a regular issue...

the speed of GPRS varies a lot from city to city...i have checked it for eg in Indore it is usually around 15KBps but in Ujjain or Dewas which r 60 and 35 Kms it is below 6KBps

please if some1 is listening then please do something about these issues...there r many more but i think these r of much more importance

I didn't activate reliance shayaari pack, but it autometically activated and I recieve a sms on 20/02/2009 at 8:34am of renewal i.e Subscription for shayaari pack has been renewed and valid for 10 days.To Un Subcribe sms UNSUB SHA to 56060.
and Rs.10 cut off from my mobile a/c balance .
if I activate that service why didn't I get any shayaari sms still now(21/02/2009, 5:12pm).
its simply cheating customer for money.

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----- Forwarded Message -----
From: sanjay kumar <sanjay.[protected]@indiatimes.com>
To: [protected]@rcom.co.in, Rcomnodalofficer UPW <Rcomnodalofficer.[protected]@relianceada.com>
Cc: trai authority <trai.[protected]@gmail.com>
Sent: Thu, 19 Feb 2009 14:37:39 +0530 (IST)
Subject: Fwd: Fwd: complain for bill and coller tune.([protected])(reminder-1)

Dear Sir,
I have never got bill till now, due to this region I have never made payment for the month of Dec.-Jan.
Sir you are kindly requested to provide Itemized bill avnd solve my all comlaints earlier and there afterI have comeeted to make payment. other wise I am not going to make any payment till gating proper and permanent solution.

With Thanks & Regards.
Sanjay Kumar.
[protected]
[protected]
----- Forwarded Message -----
From: sanjay kumar <sanjay.[protected]@indiatimes.com>
To: cCc: trai authority <trai.[protected]@gmail.com>
Sent: Tue, 17 Feb 2009 19:31:47 +0530 (IST)
Subject: Fwd: complain for bill and coller tune.([protected])(reminder)


----- Original Message -----
From: sanjay kumar <sanjay.[protected]@indiatimes.com>
To: [protected]@rcom.co.in
Cc: Rcomnodalofficer UPW <Rcomnodalofficer.[protected]@relianceada.com>
Sent: Sat, 14 Feb 2009 14:11:43 +0530 (IST)
Subject: Fwd: complain for bill and coller tune.([protected])

Dear Sir,
I am am not gating any solution about this complaints.
Sir you are kindly requested to see the below informations as I requested to your costomer care service.
1. UNSUB-EKSHAM-(10/1/2009) But survice is till continued.
2. ITEM-YES -(1/11/2008 ) But not gating any responce.
3 . BNR(9/1/2009) but not gating any responce.
4 BNR(11/11/2008) but not gating any responce
5 BNR (13 /11/2008)but not gating any responce
6. Req No 88179792 but not gating any responce
Sir who is responsible for this ????
Where is my mistake ?
Why not I am gating details for which i am paying?
Why not I am gating bills at my door steps?
What time required to solve this problem.?
What is the root cause.?

Sir You are kindly requested to see the matter and provide me proper solution please.

With Thanks & Regards.

Sanjay kumar.
[protected]
[protected]

----- Forwarded Message -----
From: sanjay kumar <sanjay.[protected]@indiatimes.com>
To: [protected]@rcom.co.in
Cc: Rcomnodalofficer UPW <Rcomnodalofficer.[protected]@relianceada.com>
Sent: Sat, 24 Jan 2009 22:43:06 +0530 (IST)
Subject: complain for bill and coller tune.([protected])

Dear sir,
I would like to informe you that, I am not geting my bills at my door steps or on e mail, I have allready paid my bill bu still waitig for itemised bill, which is allredy acteveted.
As ahave clled me to your custemer care, but becomes surprisd to know that I am paying for cller tune per month 30 /= withiut using or sellecting the cller tune. sir there is nither any cllertune sellected by me nor it is in use, but why i am paying for that ?
Sir You are kindly requested to find out yor technical foult & manage this ammount in my up comong bills.and also requested to provide me itemissed bill every month.
sir after repitation of request & comlain i am not geting bill from last four monts, why?

With Thanks & Regards,

Sanjay kumar,
[protected]
[protected]

COMPLAINT



1. It is intimated that Rs 200 was paid to Majumdar Telecom (recharge phone no. [protected]) to recharge Reliance Mobile no. [protected] (belonging to my father Lt Col RN Unnithan (retd)) on 11 Feb 09. However, it was seen that the phone was NOT recharged with the said amount.

2. On enquiry, Majumdar Telecom said that e recharge for the said amount of Rs 200 has been done on the above mentioned mobile number and the amount is deducted from his account. He suggested contacting *333 for details.

3. Since the phone was actually not recharged, Complaint No 89298906 on date 17 Feb 09 was lodged with Reliance Customer Care on *333. They intimated officially through SMS that the phone has NOT been recharged for Rs 200.

4. It is requested that the matter be kindly investigated as there is presently a loss of Rs 200 to my family and nobody is taking responsibility for it.

Thanking you in anticipation

Yours sincerely

N Vishnu Mohan Unnithan

On dated 20.02.09, I got a promotional call from reliance India customer services that my present plan of Rs 799(Reliance to reliance free all over india) will expire today at 12.00 pm in night and If I will recharge with Rs 799 before this time my services will not be hampered and I will got Rs 100 also in my main account.I recharged my mobile with Rs 799 plan at 8:40 pm on same date i.e 20.02.09 which is confirmed as I have received a message for the same . But on dated 21.02.09 at 8:00 am when I dialled a reliance number from my phone the call could not connect and the information was please recharge your mobile as the account balance is insufficient to make a call to this destination number.Then I called the customer care for the information of my account balance . The first executive was telling me that there is no recharge in my account for Rs 799 on dated 20.02.09. In same way I talked to around 4 executives and all were telling to me that there is no such recharge in my account .At last one executive told me that he has saw in his data base that there is a recharge of Rs 799 in my account on dated 20.02.09.Then the executive told me that as my main balance is in negative value If I will recharge my mobile to make my mobile main balance positive then I can enjoy my services of Rs 799.I recharge with Rs 50 but still my services not activatedStill they told me that It will took two days to rectify the problem I want to know that who will compensate for my two days delay in activation of plan as it will cost around Rs 50 and the money deducted from my account after Rs 50 Recharge due to non activation of my 799 plan and the mentall harrasment due to non availability of information from the customer care.Now I want to know what should I to do.(Compl No.1142959)

i want the caller tune code of the song BEBOT BEBOT (the english one).Will u plz send me the code
plz plz

Hi

My Name is Mr Santosh Kumar Biswal. I had a word with Reliance Customer care over email. Request you to please look into this and can you please let me confirm is this right way to collect a small amount of money through legal notice.



As per our conversation over phone, I have not received any statement form Reliance. I know you all are not able to send a single statement, then how can you provide better service to the customer.

Without my mistake I have received a legal notice for Rs 1364. This is a very very poor and 3rd class communication from reliance. And please dont this to the other customer, else no body will happy with your service


On Sun, 09 Nov 2008 20:31:26 +0530 wrote
>Hi
>As per our telephonic conversation, yet not received any statement from Reliance.
>This is not my mistake, and I am not able to pay any payment
>Thanks
>
>
>On Mon, 27 Oct 2008 [protected]@relianceada.com wrote :
>>Dear Customer,
>>
>>Wish you a Happy and Prosperous Diwali.
>>
>>In response to your mail received at Customer Care, please note that bill will be delivered to you. Hence, we request you to clear the outstanding amount of Rs.1369.68/-
>>
>>Yours sincerely,
>>
>>Indrajit Surve
>>Customer Care
>>Reliance Communications
>>
>>The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
>>
>>This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
>>
>>-----Original Message-----
>> From: Biswal Santosh Kumar (
>>[protected]@rediffmail.com
>>)
>>Date: Sunday, October 19, 2008 07:40 PM
>>To:
>>[protected]@relianceada.com
>>(
>>[protected]@relianceada.com
>>)
>>Subject: Issue
>>
>>Hi
>>I am Santosh Kumar Biswal. Presently in Delhi and I am using the Reliance data card number form last Two years. My Reliance data card Number is [protected].
>>I dont know what is my Billing date is and what my payment Due Date for my Data card is. I have called customer care executive for the statement but I have not received any positive respond from Reliance Customer care Executive. Each month My Data card no was disconnected with out any information and I have already make the full month payment.
>>If the Reliance will provide the 20 days service in a month, then why I will make the full month payment along with the late payment fee of Rs 50 for each month.
>>With out any statement I have already made the entire payment along with the late payment fee for each month and with 20 days service.
>>So many times I called customer care executive but no positive respond received, because the entire customer care executive are nonsense. They dont know how to handle to the customer and also the y doesnt know who to behave to the customer.
>>Two days before I got a phone call from collection department and I found my Total Bill due is 600 and the due date is 13 of Oct. I dont know about the bill and my data card is disconnected. This mistake is created by reliance side and I am facing so many problems. Due to this problem, I am not able to sending any official Email to some people. And I am lost Rs 80000 due to your negligence.
>>This is not my mistake and my data card is disconnected. Who will response for the same? And why my data card is disconnected without any information. The same story has been happen for each month.
>>The Reliance Network service is 3rd class service as comparing other network Service.
>>This is humble request you to Please resolve e the same ASAP and confirm.
>>Thanks
>>Santosh Kumar Biswal
>>Regards
>>Santosh Kumar
>>" Save Paper - Save Environment - Think Before You Print "

I HAVE RELIANCE SMART SIM E.S [protected].MANY TIMES I REQUESTED COMPANY DISTT DEALER, COMPANY SERVICE CENTER TO DEACTIVATE THIS SERVICE. BUT EVERY TIME THEY SAY THAT WHICH NUMBER YOU DIALED TO ACTIVATE THIS SERVICE YOU HAVE TO DIAL THAT NO. WHEN I DIALED THAT NO.NO ANSWER GIVES. EVERY TIMES I SAY TO CO THAT WHY R U NOT DEACTIVATE IT. ONCE HE SAID THAT NOW THIS SERVICE DEACTIVATE YOUR MOBILE. WHEN I CHARGE SIM AGAIN THEY CUT CRICKET CHARGE. I DIALED CO AGAIN THEY SAY BY MISTAKE I FORGET IT .I WILL DEACTIVATE IT. ABOUT 300 RS CO HAS CUT BUT THEY DO NOT DEACTIVATE THIS SERVICE. BECAUSE OF NOT DOCUMENTARY PROOF I HAVE, I AM NOT USING THIS SIM.

I have taken a data card from relaince communication outlet. This was activated and I could use services for 2 to 3 days. Thenafter suddenly service was deactivated without intimating me due to negative address verification. Though required documents were submitted properly and there was a address verfication also.

I do not understand I have take a pain or some service from Relaince.

Hi Sir
I have bought a reliance gsm no from kanpur
and due to some tech problems no not activated in mean while i lost the cover of sim card (so the mobile number)
now when the shopkeeper want the mobile no. to activate the number but u have not the number
but have only sim no

so can u please help me to find out the mobile no from sim no

my sim card no is[protected]
please help me as soon as possible

Hi

I had bought a reliance data card in the month of May (end) 2008 for Rs 2650 on a plan of 2 months subscription free and renatls charged according to the plan then finalised at the end of 2 months.I had updated the Customer Service with the plan i would want on july 2008.Inspite of the same they had updated the default plan and sent me a invoice billof the same.I had again made it clear to the customer service saying that this was not the plan updated for, this cycle continued for 3 to4 times.Finally i had to visit the nearest reliance Communication outlet to give a complain & request to terminate the connection.It was heights that even after that i had been recieving bills for the same.With the Customer Service turning deaf to all teh complaints.Now after 2 months i.e on feb 2009 i have received a Legal notice for petetion to present before teh permanenet lok adalat!!!...This is heights of irresponsibility from the company's side...How can they simply sent a legal notice with no mistake of the consumer at all ...Is this some new way of drawing money from people...???...i would want this to be taken on priority and resolved at the earliest...

Rgds

Sweta
[protected]
Bangalore

=============== Final Email to Reliance – Today 18 February 2009 =================================

It seems like I am wasting my time.

I haven't heard anything about the complaint I made against the Customer Service Rep.

Your Collections Rep LIED to me by stating that the credit I have been asking for has been applied.

I have asked your Reps to cancel the [censored]ing Service.

I care a [censored] about your service.

Cancel my service.

I have thrown your box and phone in the Garbage dump. Please send your Reps to search it over there they are fit to be seen only there!

DO NOT SEND or CALL ME EVER or I WILL REPORT YOU TO THE POLICE AND TRAI !

1. As per my emails below I had been without service for approx 5 days for which I am asking for credit which your depts state was resolved within 72 hours.

2. I faced a rude and obnoxious Agent and Supervisor which as per your Reps is part of your business plan and will be resolved every 72 hours. This has been going on for 10 days.

3. I have requested for the email to be read and understood by literate people however I fail to reach that level.

=============== Final Email to Reliance 04 Feb =================================
Is there a DUMB Person sitting at your Desk ??

Please get someone educated to READ the Email. If you don’t have them then call a kid from the 8th grade to read and explain to you what I write. I believe I have used the simplest words to make this easy on you!

1. My email states to resolve the billing issue
2. I NOW want –
a. Credit of Rs 155 for 4 +1 days
b. Credit for inconvenience of having to explain again and again why I deserve the credit – not less than Rs 100
c. Credit for having to speak to your RUBBISH Customer Service Reps as explained in detail earlier
d. Credit for speaking with your obnoxious and arrogant resolution team who cannot understand ENGLISH!
3. If you cannot do so because you want to hide behind the stupidity of “it was resolved within SLA” then cancel my services
4. If you cannot resolve the issue then I WILL NOT be paying the bill … Shove the bill and the amount up yours…..
5. If you cannot resolve the issue then you can cancel the services and hope till eternity to get the amount from me!
6. If you cannot credit, then give me the email address of the Manager of the Billing Dept, I will email all this conversation and ask him.

=============== Email to Reliance 04 Feb =================================

I disagree with the statement that the connection was restored within SLA.

I was without service on 27, 28, 30 Nov & 03 Dec

SLA or no SLA – No Service No Money ..

Otherwise cancel this service and I will not pay your current bill as well!

=============== Email to Reliance – Jan 30 =================================

Thanks for looking into this.

I prefer not to be contacted about the matter. I prefer a written response.

I do not have the exact time of call but it was on Wednesday, December 03, 2008 before 3:38 PM.

=============== Email to Reliance – 29 Jan =================================

You need to have a considerably good command in ENGLISH to understand the following –

I hope you actually read before responding.

I have not denied that the issue was not resolved. My concern was the loss of service for those number of days which I have outlined below.

If this is the attitude you carry and then you need to think again.

I am now adding the brunt of the complaint with my actual source of irritation –

I am disgusted with the level of service provided to me during that week. My landline has not been working since Friday. I had called and registered a complaint regarding the landline and Broadband service on the same day. My Broadband was resolved on Tuesday after following up twice with your customer service.

My landline was still dead!

I spoke with Abdul who has registered the complaint once again because he cannot see the previous complaint logged for the landline (I am not surprised). He then rudely told me that the complaint number I gave him was for a reliance mobile – I don’t have one. I don’t want your mobile service. Please do not introduce the IVR system when your agents are unaware on which department do they work for. For 2 mins when I had given him my landline number which he could not get from me in 30 seconds. I used various permutations and combinations to get this through him. Then when I gave him the Reference # 81111434 he took it down as 811434. And then told me that all complaint numbers are of 8 digits. I repeated it as 811 114 34 which he luckily understood and proclaimed it to be a mobile number fault because I did not give him the preceding zero. I did not get the preceding zero and I am not interested. I think you need to listen to the call if your center believes in Quality Control. If not then I am sorry for you.

I asked to be transferred to a Manager or Supervisor and he first refused and then cold transferred my call to Lalit who is another of that center in Mumbai.

I have been working in BPOs for the past 6 yrs and I am currently a Team Manager. I am aware about Transfer processes and when to ask what kind of question but the first and foremost we are taught is “The customer is always right”. Lalit was patronizing to the fact that I knew the transfer procedure.

I was advised by many to avoid Reliance at all costs and now I feel that I will join the brigade of “I hate Reliance”!

I was not interested initially with the credit of Rs 155 that’s peanuts for me however the customer service representative attitude along with the Supervisor’s and now yours I believe I deserve more.

If you cannot provide me a resolution then provide me the email address of the person who can!

If you cannot read this email then I believe you have to resign from this position and work at a Paan-wala!

=============== Followup Email to Reliance – 14 Jan =================================


I am still awaiting a response for the below email.

I do not want any telephonic response.

=============== First Email to Reliance – 31 Dec =================================


Last month I faced issues in regards to the Service (Broadband + Phone) not
working for 4-5 days.

If you check my usage for the following dates - 27, 28, 30 Nov ; 03 Dec, it
has been either nil or less than my usual usage.

As per my discussion with one of your Collections Team Member, a credit
would be applied on the bill however that was not done.

As per my Calculation =

My current bill is Rs. 980

Monthly charges - Rs. 849
Tax (12.50%) - 106 (approx)
Total - 955

Per day charge - 955 / 30 = 31 (approx)

Credit for 4 days + 1 for the inconvenience - 155 (Rs 30 X 5 days)

Total outstanding - Rs. 821

Amount of Rs. 830 has been paid through my Debit Card.

Expecting the rest to be credited of as per my calculation.

=============== =================================

First Response - After 6 Days – 21 Jan

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

With reference to your mail regarding "Billing dispute", please note that your complaint has been registered under Service Request ID 86530415 and the same will be resolve in the next 72 business working hours.

We look forward for an opportunity to serve in future.

For additional product and service related information you may contact us through any of the following means:

Phone:
377 from any Reliance fixed line phone
[protected] and from all telecom service providers
(Mobile, Fixed Wireless and Landline phones).
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,


Ramanand Handa
Broadband Customer Care.
Reliance Communications

After 7 days of First Response -

Greetings of the day!

We are extremely sorry for the inconvenience caused to you.

With reference to your mail regarding "Bill related dispute". Please note that complaint which has been registered under Service Request ID 86530415 resolved with the resolution that the complaint which had registered for dead phone was solved with in the timr frame given to you hence no waiver would be passed to your account.

Looking forward to serve you in the future.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
[protected] and from all telecom service providers
(Mobile, Fixed Wireless and Landline phones).
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,


Bimal Paik
Broadband Customer Care.
Reliance Communications

1 Day Later -

Greetings of the day!

We regret the delay in response to your request and apologize for the inconvenience caused to you.

With reference to your mail regarding "Billing Related Dispute", please note that your request has been registered under Service Request ID 87419401 and the same would be provisioned within the next 72 business working hours from the date of request.

Further, we have escalated the issue to our concerned team who will look into the matter and resolve it on priority.

In addition to your complaint regarding our Customer care executive, we request you to provide us the Date and Time of Call. So that we can address your complaint at the earliest.

Looking forward to serve you in the future.

For additional product and service related information you may contact us through any of the following means:

Phone:
377 from any Reliance fixed line phone
[protected] and from all telecom service providers
(Mobile, Fixed Wireless and Landline phones).
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,


Swapnika Bapna
Broadband Customer Care.
Reliance Communications

1 Day After that –

We thank you for being a part of the Reliance Communications family.

With reference to your mail regarding billing related dispute, please note that your Service Request ID 87419401 is closed with the ressolution that 'As checked in the system customer logged complaint for dead phone but it is resolved with in SLA so billed properly charged to customer, no waiver would be given to customer. Hence case closed.'

Further your mail regarding rude behaviour of CSR, please note that your Service Request ID is 87544540 and same will be ressolved in the next 2 business working days.

We are extremely sorry for inconvenience caused to you.

Looking forward to serve you in the future.

For additional product and service related information you may contact us through any of the following means:

Phone:
377 from any Reliance fixed line phone
[protected] and from all telecom service providers
(Mobile, Fixed Wireless and Landline phones).
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,


Vilas Kachule
Broadband Customer Care.
Reliance Communications

4 Days Later –

Greetings of the day!

With reference to your mail regarding "Bill related dispute", please note that your complaint has been registered under Service Request ID 87963195 and the same would be resolved in the next 72 business working hours.

Further, we have escalated the issue to our concerned team who will look into the matter and resolve it on priority.

In-addition to your mail regarding termination, please note that the services of the said number are suspended due to non-payment of the bill. please note that your outstanding bill is Rs. 1128.73 so we unable to processs your request. Hence, we request you to revert us back once your service issue get resolved.

For additional product and service related information, you may contact us through any of the following means:

Phone: *377 from any Reliance Fixed Line Phone or,
[protected] from all telecom service providers (Mobile, Fixed Wireless & Landline phones) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,

Sangeeta pathre
Broadband Customer Care
Reliance Communications.


Greetings of the day!

With reference to your mail regarding bill related issue, please note that we are unable to process your request for waiver, since you have been charged correctly as checked in the system.

Further, to your mail regarding "Bill related dispute", please note that your complaint has been registered under Service Request ID 87963195 and the same would be resolved in the next 72 business working hours.

Further, we have escalated the issue to our concerned team who will look into the matter and resolve it on priority.

In-addition to your mail regarding termination, please note that the services of the said number are suspended due to non-payment of the bill. please note that your outstanding bill is Rs. 1128.73 so we unable to processs your request. Hence, we request you to revert us back once your service issue get resolved.

For additional product and service related information, you may contact us through any of the following means:

Phone: *377 from any Reliance Fixed Line Phone or,
[protected] from all telecom service providers (Mobile, Fixed Wireless & Landline phones) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in


Yours sincerely,

Sayyed Mohsin
Broadband Customer Care
Reliance Communications.

Hi There,

I am really feed up with the worst ever service from reliance mobile. 2 months back I availed the service of Jaadu 550 pack(Its a life time package). Which will cut down my tariff to half. I was enjoying the service for couple of weeks then suddenly I realized that I am no more under this scheme . They were charging me what they use to charge me earlier. The biggest challenge in RIM is to speak to Customer Executives. You need to take couple of hours time to speak with them. For the first 30-45 mins you`ll be on waiting for your turn to come up. (no : *333). Then a complete illiterate of product CSR comes on the line who don`t even have basic soft skills in English. But anyhow we can at least manage to speak with them. Finally I was lucky to speak to a CSR and said the whole problem I am facing. He was not able to point it out, he transferred the call to his senior . He lodged the complain and promised to fix the issue in 48 hours. After 2 days I received a SMS stating " You are not eligible for the class of service".
God know how one can degrade from one service ? No explanation et all. This is just once incident I am mentioning over here. There are n Number of times I face issues with reliance now and then. Now I am planning to opt for AirTel instead of this crap box.

I am damn sure none of the Reliance authorities cares about this complaint. So my over all suggestion for everyone here is please please please never ever opt for any of the products (what so ever ) of Reliance. This is the biggest cheating company in India.

Dear,

this has has a referance above mention subject we canot make call divert any local mobile.

thanks

Raj Kumar
[protected]

even after termination of my telephone nos.[protected] wide complaint no.80311719, tel. no.[protected] wide complaint no.80311587, tel.no.[protected] wide complaint no.80311290 and tel. no.[protected] wide complaint no.80310999 and then making final payment of above nos. on dated[protected] and taken in written form from reliance web world,[protected]ST CENTURY MARKET, man darwaja, ring road surat. on dated[protected], i am getting the bills of above nos. along with other six nos. in the same billing.
even after complaining so many times i did not get any response from any of the officer or person of reliance.
they tells that you have to re terminate it.
they do not want to mention the payment date[protected] in any of their complaint neither they do not give any of the receipt of any written complaint.
i have been very much puzzled and irritated due to the behavior and have bear so much loss due to wastage of so many time
i want the refund for the excess billing made by reliance

Sir,
this is to inform u that i have already complained many more times but the tower problem of my area not solved. this area is highly populated due many colleges are located here and offcorce many of the people prefer RIM because it's cheap rate and low cost handsets. I think that tower capacity must be increased. I have just talked to a customercare representative with same problem i wanted to register my complain.His name was SANTOSH adviced me to switch off my mobile and restart it .I requested him that i am a representative only for this problem this problem is not only mine.but he was not ready to register my complain.please if this ID is valid and u r able to do something then do something. and please tight the customer representatives to do their job properly my area is NEAR KUSHABHU THAKRE UNIVERSITY, BEHIND NIT, INFRONT OF RAVISHANKAR UNIVERSITY, KOTA, RAIPUR, CHHATTISGARH