Reliance Communications Complaints & Reviews

I strongly recommend NOT TO GO FOR RELIANCE BROADBAND CONNECTION because the speed and support provided by them is worst. It's worst than governament support.

I have a loged a complain with reliance about my speed problem 100s of times, with customer care help line. They are not intrested to solve the problem, even after proving that I am getting speed less tan 20 kbps, most of the time even 8kbps, with the site the customer care executives asked me for.Then I asked to stop my servece on 12 feb 2009.customer csre executive name Rana.complaint no.88883852.I asked him to stop my service. But till date it is not stopped, and Reliance is demanding bill payment and issuing me bills for which I had stopped using service. They are not interested to solve the problems, but issue next bill and make people defolters. Shame on Reliance Support...

Dear Team,
I have a reliance mobile phone which no is [protected].
Complain:-
I have received so many calls each and everyday from reliance communication no [protected], [protected], [protected] for activating caller tunes since morning 7:00 AM TO 10:00 pm for this i had called to customer care to stop all these calles as on 02/02/2009 and they gave me a request no 87778569 which will be addressed within 30 days or minimum 12 hour but that all process was wasted because still i am getting all this type of call.

please take a hard action against this company


regards
sudha pal

On 27 august 2008 I have paid the bill two times but still the amount is not adjusted.I have contacted several time in cosutomer care but they dont help at all.

A.)
I have made a online payment of Rupees 500/- through
http://bill.reliancecommunications.co.in/webapp/portal/jsp/user/InputAmount.jsp on 27 august 2008 from icici bank .

ICICI BANK VASHI
[protected][protected][protected][protected][protected]
Tran ID Value Date Txn Date Description Cr/Dr Amount
[protected][protected][protected][protected][protected]
27/08/2008 27/08/2008 BIL/[protected]/reliance bill/ Dr 500
[protected][protected][protected][protected][protected]

B).And on same day the 499 rupees deducted through ECS .

Savings Account No.:
Date Narration Cheque/Ref. No. Value Date Withdrawal
[protected][protected][protected][protected][protected]
27 Aug 2008 ECS DR IILECS-RELIANCEINFO- 27 Aug 2008 499.00
[protected][protected][protected][protected][protected]

fter contacting so many times to customer care My problem is not rectified.

dear sir

i have relliance mobile postpaid connection last 3 years and i gold costumer of this company but last 6 month i do not get any bill and i complained more than 19 times in costumer care and reliance web world
but ther is no action.

my name Dharmesh
cell no. [protected]


please solve my problem

and what cai do sir


thanks

Dharmesh P
([protected])

We've subscribed for 600kbps speed Reliance Broadband for 3 months @ Rs. 4715.75 from 20-Jan-2009. The service so far is PATHETIC and I feel like using the word 'It Sucks' for the following reasons:

#1. They took the payment in advance and now show irregularities in providing services and consistent poor/no network connectivity.
#2. The network connectivity is never 600Kbps as assured. My Vodafone mobile Internet with 56 kbps used to have better connectivity.'
#3. The net connection is so slow that I can personally go and deliver the mail instead of composing an e-mail. Moreover, most of the times the internet fails to get established.
#4. When complained to customer care, they promise to resolve the issue in '24-hrs' time which is on much higher end. The customer care executive gives harsh responses and false promises to resolve the issue and keeps one waiting till decades.

The latest of the several complaint numbers we got is 90854284. The earlier one was 87516389 and we've talked to customer care dogs named Praful, Vaibhav and Nikhil (all from mumbai location) who did nothing but to agree upon Reliance Broadband's pathetic service and connectivity issues.

Sir,
My self Davinder Singh Prop. Of M/S Sarvottam Telecom Services. I was working with Reliance communication Ltd.Till March 2008 as a Local Business Associate. My LBA code is [protected].
I was resigned from distributionship of reliance on 10th march 2008 with one month notice period..i have sent so many mails to contact persons but i have still wating for our settlement.circle head gives me committment date 23rd feb 2009 for settlement.but he has fail to fulfill his committment.i have sent to you our resignation copy.also see mails sent by me and received from company.




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Flag this messageFw: Account settlement Last ReminderTuesday, 17 February, 2009 3:23 PM
From: "Sanjeev.[protected]@relianceada.com" <Sanjeev.[protected]@relianceada.com>View contact detailsTo: [protected]@yahoo.co.inMessage contains attachmentssarvottam resignation.doc (232KB) No virus threat detected File: sarvottam resignation.doc Download File

fyi.

Regards,
Sanjeev Teotia,
RIM[protected]
----- Forwarded by Sanjeev Teotia/RCOM/RelianceADA on 02/17/2009 03:15 PM -----
Sanjeev Teotia/RCOM/RelianceADA
02/17/2009 03:18 PM
To [protected]@sarvottamTelecom.com
cc amarinder.[protected]@relianceada.com, imtiaz.[protected]@relianceada.com, munish.[protected]@relianceada.com, rajeev.sh.[protected]@relianceada.com, ravi.[protected]@relianceada.com, vimal.v.[protected]@relianceada.com
Subject Re: Fw: Account settlement Last ReminderLink






Dear Mr Laadi,

This has reference to our telecon today regarding resolution on your account settlement . During our discussion you have clarified your requirements to us and now the same would be incorporated while processing your settlement. We are taking up the issue with concerned and shall be closing on the same latest by 23rd Feb 09 EOD..

Regards,
Sanjeev Teotia,
RIM[protected]


Sarvottam Telecom Services <[protected]@yahoo.co.in>
02/17/2009 01:01 PMPlease respond to
[protected]@sarvottamTelecom.com


To sanjeev.[protected]@relianceada.com
cc ravi.[protected]@relianceada.com, imtiaz.[protected]@relianceada.com, amarinder.[protected]@relianceada.com, munish.[protected]@relianceada.com, rajeev.sh.[protected]@relianceada.com, vimal.v.[protected]@relianceada.com
Subject Fw: Account settlement Last Reminder







This is my last reminder to all of you...
i think nobody wants to settle my account.i have sending mails to all of you but i do not recieve any detail of my account.circle people don't want to attend my call.i think that is my very big mistake when i joint with RELIANCE COMM.if you have not any intrest in my account settlement and i cannot recieved account settlement detail then my next mail to chairman of Reliance communication. Remeber That my account settlement case pending from Last 11 months.

Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Fri, 30/1/09, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Fw: Account settlement Reminder
To: ravi.[protected]@relianceada.com, sanjeev.[protected]@relianceada.com, imtiaz.[protected]@relianceada.com
Cc: amarinder.[protected]@relianceada.com, munish.[protected]@relianceada.com, rajeev.sh.[protected]@relianceada.com, vimal.v.[protected]@relianceada.com, arvind.g.[protected]@reliancada.com, rupesh.k.[protected]@relianceada.com
Date: Friday, 30 January, 2009, 6:02 PM

Sir,

My self Davinder Singh Prop. Of M/S Sarvottam Telecom Services. I was working with Reliance communication Ltd.Till March 2008 as a Local Business Associate. My LBA code is [protected].


I would like to bring you notice that I was resigned from Reliance Prepaid PCO distribution business. I was resigned on 10th march 2008 with one-month notice period. I have a receiving of my resignation. I have sending mails continuously for account settlement to contact persons. But I am not received any reply mail for my settlement.

I am totally confused when I received clawback mails from your end. The all expired MDN are which is I received by mail. They are expired from 1st May to 31st October and after my resignation or notice period. So which means that I shall not be held liable for any clawback after 10th April as per company policy.

Sir I am sending to you receiving of my resignation. as per company statement I will not liable for any claw back till 31st march 2008. I am just liable for claw back 1stApril to completion of notice period.

So now I will again request to you please settle my account as early as possible to remember my resignation or notice period date.



Please don’t give me mentally harassment
Settle my account as early as possible.



Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Tue, 9/12/08, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Fw: Account settlement Reminder-
To: sarabjeet.s.[protected]@relianceada.com
Cc: amarinder.[protected]@relianceada.com, [protected]@relianceada.com, rupesh.k.[protected]@relianceada.com, [protected]@sarvottam.biz.ly
Date: Tuesday, 9 December, 2008, 5:18 PM

Dear Sir,
This is with reference to the subject i would like to bring to your notice that i have send a mail and also in writen (for which i have receiving )about my resignation from 10th March 2008.which means that i shall not be held liable for any clawback after 10th april 2008 as per company policy.
Even after this my account has not been settled till now and continuesly i am getting mails of claw back from your end till october 2008.which are not supossed to be for me.

PLEASE CLERIFY THE SAME ON URGENT BASIS.
Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Sat, 18/10/08, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Fw: Account settlement Reminder-1
To: [protected]@relianceada.com
Cc: sarabjeet.s.[protected]@relianceada.com, amarinder.[protected]@relianceada.com
Date: Saturday, 18 October, 2008, 4:30 PM



Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Fri, 3/10/08, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Fw: Account settlement
To: sarabjeet.s.[protected]@relianceada.com
Cc: amarinder.[protected]@relianceada.com
Date: Friday, 3 October, 2008, 7:29 PM

Dear Sir,
This is requested to you we are the loyal LBA of reliance.we were doing good bussiness with reliance.but we discontinues this some personal reasones.now we are still waiting for our account settlement.Sir nobody help us for settlement.so this is request to you please provide to us my account Statement ([protected]@ claw back Detail, pending commission, security deposits).

I Hope u understand my problem.


Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].



--- On Mon, 23/6/08, Sarvottam Telecom Services <[protected]@yahoo.co.in>wrote:
From: Sarvottam Telecom Services <[protected]@yahoo.co.in>
Subject: Refund of security deposit against LBA ship
To: amarinder.[protected]@relianceada.com
Cc: sarabjeet.s.[protected]@relianceada..com, giriraj.[protected]@relianceada.com
Date: Monday, 23 June, 2008, 2:27 PM


Dear Sir,
This is with reference to the subject, i would like to bring to your notice that, we had given a security deposit of Rs.210000/- for LBA respectively..
I would like to request you to refund the mentioned deposit as soos as possible and settle our account once and for all.

Thankig you,



Regards.
Sarvottam Telecom Services,
Davinder Singh Laadi
[protected].
[protected].
[protected].

Dear Sir/Madam,

I, Gaurav Narang, have applied for RELIANCE POWER SHARES and have still not recieved allotment and refund from the company.


APPLICATION DETAILS

Bid Cum Application Form No. : 3 2241007

Name : Mr. Gaurav.G.Narang

Address : 402, Ashoka Pavillion-B, Opp.Kapadia Health Club, New Civil Road, Surat.

Pin Code : 395007

Cheque No. : 095009

Name Of The Bank & Branch : SUTEX BANK, Ring Road, Surat.

Dated : 14-01-08

Amount : Rs.25875

Bid Option (i) : 225 nos.equity shares

Price Per Share - CUT OFF


PERSONAL DETAILS

Bank Ac No : 12064

PAN No. : ADQPN7853F

Bank Name : SUTEX CO-OPERATIVE BANK LTD.-RING ROAD, SURAT

MICR :[protected]

DP ID : 41500

Broker : Jainam Share Consultants Pvt. Ltd.

Branch : JAY


Inspite of numerous complaints at karvy office no action has been taken yet. I think its been high time now that i have still not recieved the refund and allotment. Kindly look into the matter and revert.
--
Regards,
Gaurav Narang
Cell # :[protected]

My Name is Sriramakrishna Dendukuri. I have requested an Internet connection from Reliance Communications for house hold purpose on 05/Feb/2009, also I told them I have a Wireless router and the connection which I am looking for should work for that, and they took 9 days to get it setup at my house and finally they show up on 14/Feb/2009 and set the modem and found it requires to pass through login screen every time and it can not be connected to Wireless router. So they suggested for a Static IP address, then I requested to provide that Static IP address. The customer care people of Reliance Communications told me that my information in their system is not updated and it will take 72 hours, so they ask me to call on 18/Feb/2009. I did call on 18/Feb/2009 for a Static IP Address and they took the complaint and gave a complaint number as 89378541. Today is 03/Mar/2009 and still I did not get the Static IP Address, Since then I am calling customer care at least 4 to 5 times a day and asking for the status, but they are telling me that the status is “work is in progress”. Every time I am calling them I was asking them to call me back and give me the reason why it is getting delayed and also the time to complete this issue, but nobody has called me till now. One more thing is, the check I gave for this service Rs 3033 is already debited from account. I am not sure how those people are very prompt for taking money but not providing service to the customer. Frankly speaking I am not at all satisfied with the customer care of Reliance Communications. They are very rude and not at all friendly, even if I say I need to talk to their manager, they were not connecting me to their manager. I am really disappointed and requesting this form that get my money back and also pay me some compensation for the mental tension that I have gone through last one month. Please let me know what I should do for getting my compensation.

Reliance the only Telecom company activate and charge the customer for the service which the customer has not subscribed, which is careless about the issue when contacted, Cricket Pack (Cricket Update) has been activated without my permission and charged for it, when called customer care, they provided me wrong information and had to call 7-8 times(talking to them more than an hour after a long hold) to register complaint and didn't get resolved, The Customer Care Executives are the most illiterate lot in the industry and they fail not only in solving my problems but also fails to register them . It’s a pity that a company like Reliance has such a pathetic system in operation which fails to take an action for the past three month.

Also I sent so many Emails to the following Customer Service Emails

[protected]@rcom.co.in

Rcomnodalofficer.[protected]@relianceada.com

Rcomappellateauthority.[protected]@relianceada.com

[protected]@relianceada.com

P.S
: My Problem is still persisting and did not solve. And I recently received the SMS stating that they can’t be deactivated.

Here is my first complaint dated 11/12/2008 & SR 82717750 and goes on...

SR 83486130 on 19/12/2008

SR 83704581 on 22/12/2008

SR 87143897 on 27/01/2009

SR 87245848 on 28/01/2009

SR 87909677 on 03/02/2009

SR 88658815 on 10/02/2009

SR 89930517 on 22/02/2009

Now i got a soution finally moving to VODOFONE

Sir,

I am using reliance bbc account last three & half year.but last 14 jan 2009 i was unable to recharge my account because i was out of station. After that i go 8-9 times to sector 14 Gurgaon [BBC center] but i am not getting amount in my account back.My account have 3800 account balance.


Details of account Given below

Account id - parveen3494
Account balance - more then 3800/- Rs.

email id [protected]@gmail.com


Regards
Parveen kumar

I want to deactivate my DND service

Dear Sir/Madam
I got made Reliance One card at Reliance Outlet in Reliance Werllness Outlet, Jaipur in 2008 .The Temporary Card No.: is [protected] but till now Permanent Card has not been received. On asking reply at Customer Care Desk was requirement of 10 transactions. I have done more than the required figure but no trace of card till now.
2
If this is the way the big companies deal with their customers, I doubt they will take care of customer's interest.

i am a regular user of SMART GSM service and had been using my no:[protected] since last one year. To my astonishment i found that my no is not having incoming and outgoing facility when i received a message from +52088. How is this possible . I tried calling the customer service 1000 times but all in vain.they gave me a complaint number for reference i.e.90249934 They even don't know the reason. Tell me where should i go with this complain. and the terrible service Reliance is providing in bihar.now i am in delhi with this number, i cannot be in contact with my relatives, some body help me out of this problem.

I paid my bill on a prticular day, which was much later than the due date. My outgoing calls were barred. Then that very day (morning) i paid my bill through my bank account (debit card) online. the transaction was successful. Since i was making such a transaction for the first time, i did not know that i would need to note the transaction ID, as my bank account statemnt does not mention that. The next evening, my calls were still not activated. So i call up the customer care.. or whateva you would want to call that. The so called supervisor asked me for a transaction ID, i say i dont have it but i have my account statement, which says the the money has been debited from my bank account, and i can fwd it to you. The supervisor then said that they would need a proof of the transaction, which acc to them was only the transaction ID. As if i would fake the account statement!!! I told the person that i did not note the txn ID that time and she was like mam this is not my problem that you did not note the txn ID but without it they are not ready to help me.
I just have one question now, Are the executives and the supervisors there for only arguing, without worrying at all about solving our problems because thats exactly what i felt.

Sir
I have the honor to state that I am customer of R com. Of Karnataka state, Bangalore .district. For office purpose I have to be make visits to almost all the state of India. but it very sad to say that I am not getting roaming services as presently I am in kanpur (eastern up). I started my journey from Bangalore on 21 feb 09.but as soon as I left the karnataka my network has been gone off. I have done all the option-switch off/on, changed the sets even visited to the web world at kanpur also at JS COMMUNICATION LAN BANGA, run by Mr manoj, miss ishika etc. they have given me compl no[protected] which has been resolved in their computer but practically it hasn’t, then they have given me another comp no[protected]. I have also given compl at *333 (customer care ) on 23 feb they have given me 72 hrs to resolve my prob and the compl no is 8992857 . I have contacted to mr priybrat (supervisor), Mr. santosh kumar and so many which I don’t know their name at *333. but they have unable to resolve my prob .when I have tried to contact *333 yesterday then after picking my call some body told me, sir u wait I m transferring u r call to supervisor then he make me on hold, can u believe me up to what time it was amazing 49 min 32 sec after that I had to cut the phone as my battery got discharged(it was from my alternate no-[protected]). And one thing more I would like to bring in u r notice I have tried to contact to u also at [protected]. but unable to connect.

So this was the story, now tell me, are u providing this type of service ? u know I may be expelled out from company as I am not in touch since last 06 days, can u believe, u will not. But it true, shall I go to consumer court? Is it the solution.

Sir its my humble request to resolve my problem soon so that i will be in touch .As I am losing my validity, daily 5 rs talk time, and the use of my reliance India calling card facility 650 rs card (night calling free) . for that I m paying to much money to talk to my family as I am not able to avail night calling free facility.
So either resolve my prob or give me any local Sim with extended- validity, talk time and night calling facility.

And one thing more –I have network problem but it is not due to location as I m residing in heart of the city .certified by JS COMMUNICATION, run by Mr manoj, miss ishika webworld at lalbanga, kanpur(eastern up).

Presently I am having alternate no [protected]. u can contact me at this no.

sir,
my name is anish kumar .i habe a smart number([protected])from bihar. validity of my number is available. butmy numer is rejected to 24february . but i dont know why? i send complaint but donot take any action by service. no any reply on my mail by company. i want plese reopen my number quickly.
thank you.

i bought a reliace plan of DAPO-1 which offered me free local & national sms (unlimited).

but now they are changing the plan by only 3000 sms free per month.

every one is suffering with this problem we want the solution plz co-operate

my contact no - [protected]

I have taken New No of Reliance GSM One month before, i submitt require documents but after one month today 27-02-09 my number is not activated. for activation i was complant in call center. they Said U should contact with Dealer or go R World Which u Can Help with Activate Your Cell No.. but Dealer shope hasbeen Closed for last One Month. then i go for R World.the cant give me satisfy reply.my cell no.[protected] which is not activated yet.

My Name is kalpesh barevadia. I had applied on behalf of my componey for reliance broadband connection, i give all document to reliance employee( Name Mukesh Shrama Mobile no. [protected]). My Company not give approval to install broad band services, so at that time i stop payment of my check worth Rs 750/-. after that before his installation of cable i refuse the man and tell to company i don't want connection, so take back your items. then after his sales employee call me and say these word " sir, please install the cable after install the cable i take back. it's my effect my job problem, they are release of my job. now i don't have any job". then i say ok. after install he take 300 Rs. from me for stop broadband services. now till date he is not pickup my any phone and not stop services. after that i many times call customer care and register complaint for surrender. then they not do any thing. i attach receipt from for 300 Rs. Plase see it and help me.
Connection No. [protected]

Last december we tried out wireless netconnection and found out that it was too slow and internet did not work properly, skype ( net phone) did not work at all. Reliance company worker gave us addwise to get ourselves a landline. Reliance could not provide us with one, so we got it from Airtel.
We agreed to disconnect Reliance netconnect at once. How ewer bills keep comming and the customer service of this company is a joke! I´ve spend more than 4 hours trying to call their "customer service numbers", non of them answers or are non existing. I tried to send email to their "customer service mail", but address was non existing, I tried to call both their local nodal offisers and send them email, no answer. So am I supposed to pay something that is not there...no connection, no service...way to go Reliance! In Finland you would not operate anymore, but I guess indian people are used to deal with this kind of "service".