Reliance Communications Complaints & Reviews

Dear Sir/Madam,

i am a prepaid holder of Reliance CDMA service and my mobile no is [protected]. since many time they are saubscribed my account for different schemes only after receiving their advertisement call.

and after subscribed they renewed time-to-time with debited my account and at the time of renewal i cant contact their customer care department for at least 2 days. after mde contact with them they also not give propoer answer and denied for give any proper responsible person's adress. by this way they are doing mal-practice with customer.

the letters which are forwarded to their bombay and ahmedabad office are attached here with :

Ahmedabad Office :


Dt[protected]

From:
Fakhruddin S Thathiya
Ekjan Society, Block no 5,
Air port Road, Nr Patrakar Society,
Rajkot – 360006 (Gujarat)
Mob : [protected], [protected]


To,
Mr Sudhir Badani,

Sub : Complain regarding auto subscribed in different schemes.

I am a prepaid holder of your company, My Mobile No is [protected], I had been Auto subscribed (Chat with Friend) with your receiving call as per your customer care executive.

It was not first time query but since many time i am facing this problem, and also this scheme is not unsubscribde by massage which mentioned in your intimation massage for renwal scheme.

I had talked with your customer care executive after too much tries, but i had not been answered properly and she also denied for give me any responsible person's contact no or email id.[protected], 9:00 am, talked with Miss Asha)

Now i just want to re-credit my account which was debited by your company 3-4 times.

Also revert me ASAP because the same copy is forwarded to TRAI, Indian Consumer Complaint Forum and your customer care office at Mumbai.


Regards,
Fakhruddin S Thathiya,
Hello # [protected], [protected]

Bombay Office :

Dt[protected]

From:
Fakhruddin S Thathiya
Ekjan Society, Block no 5,
Air port Road, Nr Patrakar Society,
Rajkot – 360006 (Gujarat)
Mob : [protected], [protected]


To,
Dear Sir/Madam,

Sub : Complain regarding auto subscribed in different schemes.

I am a prepaid holder of your company, My Mobile No is [protected], I had been Auto subscribed (Chat with Friend) with your receiving call as per your customer care executive.

It was not first time query but since many time i am facing this problem, and also this scheme is not unsubscribde by massage which mentioned in your intimation massage for renwal scheme.

I had talked with your customer care executive after too much tries, but i had not been answered properly and she also denied for give me any responsible person's contact no or email id.[protected], 9:00 am, talked with Miss Asha)

Now i just want to re-credit my account which was debited by your company 3-4 times.

Also revert me ASAP because the same copy is forwarded to TRAI, Indian Consumer Complaint Forum and your Ahmeadbad office to Mr. Sudhir Badani


Regards,
Fakhruddin S Thathiya,
Hello # [protected], [protected]

Hello Reliance,

You have not resolved any of my problem (Please, refer below mail). Secondly, i said, i do not want use your services over phone again & again, then, why you people are generating my bill again & again.
i am not using your services & i also do not have any benefit in using your service.
i made a blunder while taking your services.Please, forgive & do not make me your victim.

Thanks & Best Regards,
Rahul



[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Wed, Oct 14, 2009 at 2:47 PM
Subject: Re: 'ADAG=[protected]' Re: Fwd: Action needed
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>



Hi,



If you would have read my complete mail conversation till now, I think you would have replied in a better way. This shows lack of concentration shown in the customer & anyhow shedding the entire burden from your own shoulders onto the customer’s, as you are not the one who is taking the pain.

I already said in my e-mail before that please do not suggest me the net-booster & etc, as I already have tried this, however, after looking a series of suggestion one by one clearly shows that everyday you deals with only these limited solutions & do not have any technical team to resolve the real time customers issues.

Each & every suggested solution seemed to be learnt like a parrot by you & anyhow you know the trick how to admire the customer by uttering those learnt tricks but not resolving them.

Could you please give a thought to yourself why this technical team setup is there?

You know I am your old victim not a new one, this is because I know all your tricks!!

I have not given any green signal to close the ticket, please do not close my ticket, as I am not at all satisfied by reliance.




Regards,

Rahul





On Mon, Oct 12, 2009 at 6:48 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Varshney,



Greetings of the day!



This is in response to your mail regarding poor speed and connectivity issue of Netconnect Broadband number [protected]. Please note that your request/complaint regarding poor speed is logged as Service Request ID[protected] and has been resolved. As per the resolution are requested to follow the bellow mentioned steps:

Check the network selection if he is using in hybrid in the HSD area then change the network-setting hybrid to HSD network mode.

Network signals should be more than 3 bars if he is getting less than 3 bars then call customer care or revert us back and get register request regarding network issue.

Install updated antivirus. (Norton 2008, mcafee 2008, Quik heal 2008))

Disable the firewall of operating system.(if antivirus is installed).

Delete temp files, clear histories from Internet explorer on regular basis.

After doing all the above, then open the site and check speed.

Also install the NET BOOSTER from www.rcom.co.in (Consumer-reliance net connect -data cards-download- downloads)

Ping any website. (www.google.com.)

if he will face same issue then do uninstall and reinstall the R connect software once.

if issue still persist then do uninstall and reinstall the data card driver

If issue still exists then visit ASC with the data Card, and collect the job card details from there.

List of ASC in your area is attached for your ready reference.

Notes: in normal situation he may get a speed of 500 kbps downloading and uploading 300 kbps.

Further if you still face any issue, then revert us back.

In continuation to your mail regarding connectivity issue, please note that this is a temporary error, hence we would request you to please enter the correct Reliance Netconnect Broadband number as username and password without prefixing 0.


Further, please select the 'Hybrid Mode' while roaming/traveling. However, if you are in HSD network area then select 'HSD Mode' only.



You can also visit our website for details of Netconnect Broadband+ coverage cities. Find the URL mentioned below:



http://www.rcom.co.in/Communications/rcom/RNetconnect/coverage%20maps.html



However, if you still face any issue, please write us back. We will be glad to assist you.
We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Rajesh Gautam

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Friday, October 09, 2009 11:08 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Fwd: Action needed

Provide the answer to my quires ASAP , you people at reliance have targetted me a lot now.
Tell me in written what is the Lowest download speed provided by you with 3.1 MPS device.

Why reliance network is not adequate in roaming??
Why i get these errors again & again?
1) Debugger terminated error,
2) PPP link error,
3) Remote computer error not responding error,


On Wed, Oct 7, 2009 at 12:47 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Customer,

Greetings of the day!

This is with reference to your mail and subsequent telephonic conversation had with you regarding poor speed issue for your Netconnect Broadband number [protected]. Please note that your complaint for the same has been logged as Service Request ID[protected]. We are working on it and will respond to you within next 4 days.

Further, please note that your services have been restored.

However, we understand your concern in this regard and sincerely regret the inconvenience caused to you.

In addition, also note that we understand your concern regarding network issue and connection error problem faced frequently by you on roaming. We request you to write us back whenever you face this issue in future. As currently you are not on roaming and not facing this issue, we are unable to raise this complaint. However, we take this as a feedback to improve our services to meet your expectations.

In continuation to your mail regarding your complaint against Reliance Sales executive, please note that your concern logged for the same has been resolved and as confirmed from you, our executive had spoken to you in this regard and apologized for the same. Further, the committed plan is not available for any of the Netconnect Broadband subscribers and hence, the same can not be configured to your account also.

However, as per your request, please find the list of various data plans attached herewith for your ready reference.

In addition, please note that your request for the change in contact number details has also been processed and as requested your contact number has been updated as [protected].

We sincerely regret the inconvenience caused to you while using our services and take this as a feedback to improve our services to meet your expectations.

For further details, you can visit our web-site
www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected]..

We are committed to serve you the best and value your association with us.

Yours sincerely,

Harsha Jani
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).. Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Tuesday, October 06, 2009 05:00 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: Action needed


Can i have answers to my queries?
This is the 6th reminder!!



[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Tue, Oct 6, 2009 at 1:48 PM
Subject: Fwd: Action needed
To: Netconnect.[protected]@relianceada.com


Reminder 5th!!


[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>

Date: Mon, Oct 5, 2009 at 9:36 PM
Subject: Fwd: Action needed
To: Netconnect.[protected]@relianceada.com


Reminder 4th!!


[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>

Date: Mon, Oct 5, 2009 at 6:27 PM
Subject: Fwd: Action needed
To: Netconnect.[protected]@relianceada.com


Gentle Reminder 3rd!!


[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>

Date: Mon, Oct 5, 2009 at 11:22 AM
Subject: Action needed
To: Netconnect.[protected]@relianceada.com



Hello Reliance,

The specified bill amount has been paid by me.Well, it should be taken into consideration that reliance is not able to provide any solution to my agonies.
First of all please let me know why the complete team at reliance is not able to resolve the issues soon.
Why my connection was suspended when all the issues were pending from your side(you can read the entire mail).
Is reliance responsible for all the loss that i had due the disconnection from your side?
Is reliance only meant for money minting & not for customer satifaction?

Please take this into account that i need the compensation for all the issues.
And update my montly 10GB city plan to 800 Rs/- which was promised to me earlier while selling the device.
i am saying it again please answer all my quires asked by me in my complete mail conversation.
Tell me what is the exact download speed with your 3.1 MBPS deivce.
Tell me why your network is so sorrowful at roaming.

Otherwise, i do not have any other option to quit your network.
Please tell me should i quit your lightening fast Internet broadband+ network.

Thanks & Best Regards,
Rahul



[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Sat, Oct 3, 2009 at 3:14 PM
Subject: Re: 'ADAG=[protected]' Fwd: FW: Fwd: Fwd: not able to connect
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>





On Fri, Oct 2, 2009 at 9:33 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Customer,


Greetings of the day!



With reference to your mail received at NetConnect Broadband regarding billing issue of your number [protected].Please note that your complaint has been already logged as Service Request ID[protected].We have forwarded your complaint to the concerned department for further review and appropriate action to be taken. We are working on it and will get back to you soon.



We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



We are committed to serve you the best and value your association with us.



Yours sincerely,


Sunera Merchant

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Thursday, October 01, 2009 11:23 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: FW: Fwd: Fwd: not able to connect

Hello Reliance,

As per telephonic concersation i was trying to pay the bill online but i am not able to do so.
See the screenshots attached in this mail(these screenshots can be find at the complete end of the mail chain conversation).

Thanks & Regards,
Rahul


[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@in.sopragroup.com>
Date: 2009/10/1
Subject: FW: 'ADAG=[protected]' Fwd: Fwd: not able to connect
To: [protected]@gmail.com







Regards,

Rahul


[protected][protected][protected][protected]

From: Rahul Varshney [mailto:[protected]@gmail.com]
Sent: Thursday, October 01, 2009 11:07 AM
To: Rahul Varshney
Subject: Fwd: 'ADAG=[protected]' Fwd: Fwd: not able to connect





[protected] Forwarded message[protected]
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Thu, Oct 1, 2009 at 10:40 AM
Subject: RE:'ADAG=[protected]' Fwd: Fwd: not able to connect
To: Rahul Varshney <[protected]@gmail.com>





Dear Customer,



Greetings of the day!





This is in response to your mail and subsequent telephonic conversation had with you regarding Netconnect Broadband number [protected]. Please note that we have taken up your issue with the concerned department for further review and appropriate action to be taken, and the issue will be resolved in next 48 hours. However, if the issue still persists, kindly mail us back.



However, we understand your concern regarding Reliance sales representative and apologize for the inconvenience caused to you. Please note that we have taken up your issue with the concerned department for further review and appropriate action to be taken.



We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Vikash Jharia

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session..



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged.. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Wednesday, September 30, 2009 09:48 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: Fwd: not able to connect



Hi,



Could you let me know is my internet has been disconnected from your side?

Please tell me at the earliest as i am not available on phone & internet availability is not possible again & again.



Thanks,

Rahul

[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Tue, Sep 29, 2009 at 2:13 PM
Subject: Re: 'ADAG=[protected]' Fwd: Problems being faced to see the bill details
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>



Hi Reliance,



Find the answers in red:-

Slow speed trend (Facing problem for whole day /for particular time period).
-->Facing problem for whole day
With all sites/for particular sites facing this problem.
-->With all sites
Current location with landmark where you are facing the problem.
-->5/17 Kad Road, Shipra Suncity,Indirapuram,Ghaziabad. Landmark SHIPRA MALL
Best time to contact you at Alternate Number.
-->do not have any alternate no.
Is there any solution for the speed. Could you please tell me what is the download speed according to you with 3.1 MBPS device?

Please provide the solution of all the quires asked in the last mail?

Right now, i am not availbale on phone. Please try communicating me through e-mail.



Thanks & Best Regards,

Rahul

On Mon, Sep 28, 2009 at 12:19 PM, Netconnect...[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Varshney,



Greetings of the day!



This is in response to your mail regarding the One Month Free Rental Offer for your Netconnect Broadband number [protected]. Please note that as per our records you have received the One Month Free Rental Offer for the statement period of[protected] to[protected] amount is Rs0/-and after that bill which has been generated for the statement period of[protected] to[protected] in which you have received the discount of Rs.602.68/- as monthly rental discount. Hence we would like to inform you that the offer has been provided from our side.



Further please note that the One Month Free Rental Offer of 10 GB City plan is of Rs.1099/-

However, we understand your concern and apologize for the inconvenience caused to you.



Further response to your mail regarding the poor speed issue. We request you to write us back with the following details:

Slow speed trend (Facing problem for whole day /for particular time period).
With all sites/for particular sites facing this problem.
Current location with landmark where you are facing the problem.
Best time to contact you at Alternate Number.
We would require the same to assist you better. Since we tried contacting on your number but were unable to reach you.





We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



We are committed to serve you the best and value your association with us.



Yours sincerely,


Lata Kundnani

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Sunday, September 27, 2009 12:23 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: Problems being faced to see the bill details




Hi,



Are u working on this issue??



Thanks,

Rahul

[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Fri, Sep 25, 2009 at 11:12 AM
Subject: Re: 'ADAG=[protected]' Problems being faced to see the bill details
To: "Netconnect...[protected]@relianceada.com" <Netconnect.[protected]@relianceada..com>



Hello Reliance,



Yes, i am able to view my bill details now, thanks for this!!

A person named Mr. Laxman sold me this Broadband+ device from APM Infotech Pvt Ltd. B-42, Sector-59, Noida (U.P.)

He sold me this 10GB City plan for 800 Rs/- one month free & He also convinced me that my bill will be get generated according to 800 Rs/- plan.

However, now looking at the bill which is generated & according to it i can see it is generated for 1099 Rs/-. This is not what was promised to me earlier.



Moreover, i am not conviced by the speed of Internet, download & youtube buffer speed is not good.

Download speed i am getting around 20 KBPS to 70 KBPS & it was told to me that i will get a very high speed as it is a broadband+ for 3.1 MBPS.

Mr. Laxman told me that i will get the speed of 800 KBPS to 1000 KBPS at the cost of 3.1 MBPS.

Coming back to "you tube" buffer speed, it is again a shock to me. Even if i clicks any video to see it takes hell lot of time to buffer first.

Is this you calls a broadband of 3.1 MBPS & fastest network in the country?



Now, on the roaming side, the speed stands no where, it takes hours to open a site, and i gets lots of errors like:

1) Debugger terminated error,

2) PPP link error,

3) Remote computer error not responding error,

& many more i dont remeber them right now.


Lastly, please do not suggest me to download netbooster, to delete cookies & temeporary internet files. These all are crap things & do not have any relation to speed.

i have already done this many times & formatted my system no. of times.



Do you think should i contniue with your service!!



Thanks & Best Regrads,

Rahul




On Thu, Sep 24, 2009 at 5:53 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr..Varshney,

Greetings of the day!



This is in response to your mail and subsequent telephonic conversation had with your regarding your Netconnect Broadband number [protected].We understand that your problem have been resolved.



However, if you still face any issue kindly write us back we will be glad to assist you.


For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].

We are committed to serve you the best and value your association with us.


Yours sincerely,

Pawan Bhatt
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above.. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Rahul Varshney ([protected]@gmail.com)
Date: Wednesday, September 23, 2009 01:38 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Problems being faced to see the bill details



Hi,



Could you please see the mentioned below(a forwarded mail) problem & revert?



Thanks & Best Regards,

Rahul

[protected] Forwarded message[protected]
From: Rahul Varshney <[protected]@gmail.com>
Date: Tue, Sep 22, 2009 at 2:40 PM
Subject: Problems being faced to see the bill details
To: Netconnect.[protected]@relianceada.com







Hello Reliance,



It is related to the problem being faced again & again to view my bill.

I want to see my bill details & I am not able to do so.



I faced multiple of problems when I initially made my account on the following link.



bill.reliancecommunications.co.in/



Some how got managed to see the bill details.





Now, I have been asked redirect to some other link.







Doing this also I was not able to move in any positive direction.



I again mailed you:



-----Original Message-----

From: Rahul Varshney ([protected]@gmail.com)

Date: Monday, September 21, 2009 09:30 PM

To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)

Subject: Re: Website registration password : Netconnet Broadband Plus



Hi,

Could any body tell how to see the bills on reliance websites now?

provide me the direct link to it.

/rahul





[protected]





On Tue, Aug 25, 2009 at 11:43 PM, <netconnect.[protected]@relianceada.com> wrote:



Dear customer,

We at Reliance Communications are happy and privileged to welcome you into our rapidly growing family.

Check the detailed usage of your Netconnect Broadband card, for every session in the last six months, online:

User Name : [protected]

Password:



URL: http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp





Should you require any further assistance, please feel free to write to us at netconnect.[protected]@relianceada.com or call us at *355 /[protected] / 30335555.





Thanking You.







For the above mail I got the response:



Dear Customer,



Greetings of the day!



This is in reference to your mail regarding online usage details. Please note that you can also login to our website to view/print copy of bill. Now you can register through our website and check your billing and usage details. Follow the below mentioned steps for the same:

Login to the website www.rcom.co.in..

Click on the link Under View & Pay Bill Consumer (Reliance Mobile, Reliance Hello).

Click on Sign Up Now Under if you are a New User and enter the required details for registration.

After registration you will receive the password on the E-Mail ID provided to us within 24 hours.

Login to the website www.rcom.co.in and then click on Reliance Netconnect link under Consumer section>Reliance Netconnect Broadband link under Experience Our Product section>E-Care link>My Usage> wireless data> select start date and end date followed by time> select request type as query> submit to view the details link to view the details. However, please note that the usage data available on the web site will be 24 hours old.



Further , if you face issue you are requested to click on forgot password option through website. You will receive an Automated mail containing password on your Registered email id .You are also requested to check spam mail also. Find the URL mentioned below:



http://bill.reliancecommunications.co.in/webapp/portal/servlet/ForgotPassword



Further, if you face any issue you are requested to write us back.



We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355,30335555 &[protected].



Yours sincerely,



Tina Mitra

Netconnect Broadband

Reliance Communications





I followed the above mentioned steps:

I have been asked to enter BAN(billing account number).







Could you please let me know form where I can get this BAN number?



If there are some other hidden mysteries please do let me know.



Regards,

Rahul



This message may contain confidential and proprietary material for the sole use of the intended recipient.
Any review or distribution by others is strictly prohibited.
If you are not the intended recipient, please contact the sender and delete all copies.

















This message may contain confidential and proprietary material for the sole use of the intended recipient.
Any review or distribution by others is strictly prohibited.
If you are not the intended recipient, please contact the sender and delete all copies.



[protected] Forwarded message[protected]
From: "Rahul Varshney" <[protected]@in.sopragroup.com>
To: <[protected]@gmail.com>
Date: Thu, 1 Oct 2009 11:01:05 +0530
Subject:







Regards,

Rahul

sir,

i am a reliance gsm customer with the sim no. [protected] from bengal,durgapur.i have been a regular user of the plan 496/- and later 497/- however of late since the reliance gsm industries have outdated such services i was forced to switch onto the 650/- std calling card facility. since i am an engineering student and do project works in groups for open source softwares i need to contact different people for help and discussions and owing to the situation more or less evryone in the group has a reliance gsm connection.however it is really sad to point out that the RELIANCE INDUSTRIES HAVE BECOME ADEPT WITH EVERY PASSING DAY ON HOW TO ROB WELL THEIR CUSTOMERS.as per the scheme i am supposed to avail free std calling to any reliance gsm no across india from 11 pm to 6 am but i am unable to connect any single call not before 3 am and still the connection is worst than ever with line problems and frequently getting disconnected. i had in person gone to durgapur reliance distribution center in fuljhore,durgapur twice to give the same complain one on 4th and another on 6th. i even lodged a complaint at 58200(siliguri customer care) but the person /operators are a vehement cheat telling you all the lies that your connection has been verified and that your complaint has been addressed so please try out tonight ! however till date fron 2nd november(the day i recharged) my problem has not been addressed. the 58200 no is always busy and many a times even lucikly when you manage to get a call the operators do not care to pick up and give you a hear.outraged by this DOUBLE PRACTISES IN RELIANCE COUPLED WITH THEIR FILTHY AND INEFFICIENT SERVICES I CAN WISH NOTHING BUT PURE ILLWILL TO THE RELIANCE BROTHERS AND THEIR INDUSTRY. I HOPE TO OBTAIN A JUSTICE ON THE MENTIONED ISSUE SINCE IT IS HIGHLY INCOMPATIBLE FOR ANY LIVING MACHINE ON EARTH TO GO AGAINST THE NATURES OF LAW AND KEEP AWAKE ALL NIGHT(NOCTURNAL) AFTER ALL THE DAYS WORK TO PLAY THE FOOL AND KEEP HEARING "THIS ROUTE IS BUSY PLEASE TRY AGAIN LATER" AND SADLY THE LATER NEVER OCCURS.

regards,
miss koyel banerjee
durgapur,west-bengal

I am a subscriber of Reliance SMART service about 3 yrs.I have received one message from the said network that one caller tune has been activated and deduct RS-30/- with out my knowledge. It is very same ful matter that a great company earn money from innocent public without their knowledge. I equest that please rfund my money as early as possible.Because my money is not black money. And then i have to decide that am i continuing this company or not in future.

I am Abhay Kumar Agrawal, residing in D-3, Madahav Nagar, Akota,Vadodara, lost my mobile with GSM Sim (No. [protected]) on 8th Nov morning in Delhi. Now when i returned to Vadodara, I've applied for a new blank sim card so as to start using my mobile. But for my utter Surprise, I couldn't found a blank Sim in any of the Reliance Outlet for the last 5 days i.e. from 11th to 16th of Nov.
I am very surprised to find out that RELIANCE has failed to provide a small sim to his customer who lost his mobile. This is a very bitter experience second time as I've it once more when my SIM got rejected in Sep '09 without any reason. Now I'll think many times before using any of the Reliance Services and advicing it to my friends.

Sir,

My name Gandhi Tushar working as Manager - Engineering Inspection has purchased Reliance Netconnect 1 x bearing no. [protected] in the name of our company "Inspectorate Griffith India Pvt. Ltd." on 31.08.2009.

My service has been terminated without any reason. While making the enquiry through customer care they are not providing any proper feedback. I also visited twice Reliance Web world, Bharuch but they are also not providing any proper feedback.

Request you to look into the matter.

Respected Sir,

I am a reliance smart gsm user. I received a message from gsm services, that CRBT is renewed and amount of Rs 30 is deducted from your balance and to unsubscribe sms unsub 1003 to 121 but i did not subscribed any caller back tune. The amount to Rs 30 was also deducted from my balance. This was not the first time, they did it this before also but now I want to have my money back. Please suggest me what can be done about it.

Waiting for your response.
Regards,
Chakresh Jain,
[protected]@yahoo.com

i have some problem in my billing amount . my name is vijay verma and my reliance postpaid no is [protected] .i have taken the connection of reliance in 24 oct 2009 and i have alreday submitted the security deposity of 500 Rs. at this time i am in trouble beacuse of in my billing amount 250 Rs is added bydefault which is not used by me.so please see it which type of charges included in my billing amount
if my problem will not solve by reliance then i wnt to take action in against of reliance

Hi...

I have been fed up from reliance net connect since the day i bought it from last 7-8 months

earlier there was a issue regarding the bill which took 2 months to solved in which there was a fault bill generated by reliance and there after it took 2 months to waive the same and i could get my services on track.

Again from 2nd oct i launched in a complain regarding poor coverage and they advised me that a engineer would be sent to my place which did not happen for 45 days and the engineer was send 2 days back who called and confirmed that there was a problem and they have changed it, in between i have almost been calling reliance customer care almost every week so that i could work but this is how they help there customer... More over i had been telling the customer care that since am unable to use the services i wont be paying my bill as i did not utilize the services and despite of that they have suspended my services on the non payment of bill and am actually unable to check if the connection is working fine now due to inactive service.

Would request you to look into the same.

I have almost most of my complain numbers and have even requested reliance to return my money so i could live my life in peace which even they did not do anything about.

Awaiting to hear from you.

Regards,
Varun
[protected]

I have registered MISS CALL ALERT service on my mobile, And before one month I talked with Reliance Customer Care that I want to discontinue my service, but still my service is continue and they cut the charges from my balance. And my mobile No. is [protected].And my current contact no. is [protected].

Please look into the matter.

Thank You.

Denish Patel.

My name is Janani Iyengar and i have purchased reliance broandband service on 31.10.09 and my receipt number is [protected]
.. The customer representative Mr.mohan (mobile numbe [protected]) said they will provide the connection in 4-5 days, but now its almost more than 16 days and i dint receive the connection. Cheque given to them was debited the very next day.

Now neither the rep. is attending my call nor the Team lead Mr. chandan :( [protected]) is attending my call.

Dear Sir

Reliance Mobile store had provided my phone call details (of [protected]) to unknown person without my request and my knowledge on dated 16.Nov.2009 at time 12:00 pm from Reliance Mobile Store, Adchini, New Delhi. Sir please guide me to what should I do for the same as I am not comfirtable with this incident. Still I am not able to understand How can Reliance such as a world class companys mobile stores provide my call details to anyone without my request or permission. Please take some necessary action as soon as possible and please guide me to what to do next.

Regards.
Ravinder Mahalwal
Mob. no. 0 [protected]

Recently I shifted to Reliance GSM Mobile, after the announcement of 'Simply Reliance' Plan. I thought of giving it a try. My Mobile No. [protected] Maharashtra Circle.
As claimed by Reliance, they provide 50 Paise/Min call to all the connections. But their billing starts from the time the phone starts ringing. I did herad about this earlier, but thought that probably it starts showing time, but the billing may be adjusted when the call gets completed.They Proved Me Wrong. Suppose if the other person receives call after 20 secs, in that case also I end up paying for those 20 secs. WTF ????
And the Customer Care. When ever I tried contacting them on *333 from my mobile, never reachable. But when I dialled from the land line, it connects on first dial itself. The message displays while dialling from mobile, Network Error.
Now the network, Simply Pathetic and not Reliable at all. Call drops. No Network Coverage. Moreover the series '8055' not being able to dialled/reached from landlines.
Its hardly 15 Days since I shifted to Reliance and I am already thing of dumping this Box.

The Reliance work just opposite to their name, totally unreliable.

Dear Sir/Madam,

My reliance Number is [protected]

Since last 2 years, Reliance team is sending me the cricket scores that I am not at all interested and I do not remember if I have ever requested for the same. this is more than 10 times I called them to stop this but what they do is they stop for the tournament and when next tournament starts they automatically activate this again and debit the charge from my available balance.

This is really irritating because since last 2 years i have been charged for the service I do not desire.

Today 16 Nov 09 I called them again and deactivated for India Sri Lanka Tour. They charged me 5 Rs. twice for the same. I am sure they will again do this in next tournament...

This is a theft by reliance and sad that reliance communication people disagrees with all my complaint that this is happening with me since last two years.

Please help

many thanks

This is with respect to the Reliance broadband internet services, the fixed plan does work for first few months, after that the billing amount zooms. It varies according to the usage everone understands but not in such manner which happens in case of reliance broadband internet services.
From past several months the usage shown is also exaggerated daily usage of minimum 7 hrs that too when nobody uses the same at those hours mentioned.
The charges levied are really more no matter how good or old the customer is faulty charges, exaggerated usage level seems to be the manipulation from the company.

Dear Sir
This mail is to inform you that i am not able to know my Reliance broadband + balance from last week. I have tried a lot to customer care service, but there is no particular place/phone no. where I can inform. It is really embarrassing that No customer care facility is available...............

Hi, reliance gsm mobile,
I am a reliance mobile user for more than one year. Recently i have bought a Spice M 4580 dual sim based mobile. Yesterday i got a call from you regarding that the handset i am using have no valid IMEI no. Today i have got the same words by sms. I think you shouldnot check or some thing wrong happens. But i want to clear my views and my records.
Mobile : Spice M 4580
Imei (1st) : [protected]
Imei (2nd) : [protected]
mobile no of 1st imei : [protected] (reliance mobile)
mobile no of 2nd imei :
[protected] (cellone)
Please take some necessary step and confirm me about the validity of the IMEI. Thanks.

Dear Reliance GSM service ,

I have purchased a Fly phone with dual sim and dual IMEI numbers on 05.10.09 from a reputed mobile store with bill. I received the message from reliance GSM service (15.11.09) that my IMEI number is not valid, though my other service provider DOCOMO has not send any message regarding any invalid sim. I think the data base of RELIANCE is not correct. M/S Reliance please look in to the matter and rectify your data base

Details
Name sanjeeb kumar chhotaray
2117 sabar sahi budheswari bhubaneswar-6
PHONE No reliance gsm no. [protected]
Tata docomo No [protected]

IMEI numbers [protected]
[protected]
phone make FLY DS 100

Sir/Mam,
i am a retailer of reliance. i take a flexy sim of reliance gsm. i not chek the sim card when i taken to distibuter of bidhuna (auraiya). after some time sim card rejected appearce on the screen of mobile phone. i call to our consumer care *333, retailer helpline *399 and distibuter of rim in bidhuna (auraiya). Please give me suggestion i want sr no to mobile no.

i have made complaints many time about poor network of rcom gsm in my hoapital. the problem has aggravated after rcom launched its simply reliance plan. the nertwork signals disappear completely during calls causing loss. but the concerned authorities turned their deaf ears to this complaint. plz tell what to do?