[Resolved]  Reliance Gsm Service — Fraud of Reliance GSM Service

Dear Sir,

On 28th October,2009 i got an sms from Reliance(51234) that
"your subscription to CRBT serfvice has been renewed at Rs.30 for a
period of 30 Days to unsubscribe sms unsub 1003 to 155223(toll
free)".

As i know i haven't subscribe for this service, i called at reliance
customer care 10-20 times from 12:00 pm to 10:00 pm, but i got reply
that system is down,so they can't check it and even not able to give
ticket(complain)no. i had words with so many executives for the same.

Meanwhile i was able to talk to one of the executive, he gave me ticket no.
[protected], and told me i will get my 30 Rs. Credit in my account
within 24 hrs. and i will get sms for the same.

On 29th October, 2009, as i called at reliance customercare, i
talk to one of the executive for the same, then to Floor Superwiser, Team Leader and Senior Team
Leader. but they all are not able to give me satisfactory answer. and i was
really surprised to know that executive had gave me wrong ticket no.
[protected] as they don't have rights to give ticket no. and he
misguide me by saying that i will get 30 Rs. credit within 24 hrs.

i was asking if i had subscribed for CRBT service then proove it, but said they are not able to do that and gave me below mentioned email address for the complain and further enquiry.

rcomnodalofficer.[protected]@relianceada.com,
gsm.[protected]@relianceada.com

as i do email my complain to this email address on 29th October,2009 itself.

Then reemail on 31st Octoer,2009 and again reemail today on 2nd Novemeber,2009.

but still i don't get any reply from thereside.

As i know i haven't subscribe for this, i want my 30 Rs. back
ASAP, as i am very much disappointed with Reliance GSM Service..


Waiting & appreciate your justice
Regards,

Khyati Kothari

[protected]

Exactly the same thing happend to me. But instead of Rs. 30 they deducted Rs.10 from my account, because i have only Rs. 16.23 in my account.

Few days back i received an sms about dialing a toll free no. i dialed as usual by right after get connected they deducted Rs. 30 from my account for astrological service, but for the 1 month i didnt received any astrological service from reliance, and even none of the customer care executives helped to receive the same.

Reliance is doing a great fruad to the customers like us, so please help.

I am eagerly waiting for your response

TusharDe
[protected]

On 8th December,2009 i did recharge of 75 Rs. of my No. [protected]. so immidiately i received an sms that i am getting 68 Rs. Talk time.

After sometime when i checked the balance, i found that 10 rupees are less than of that what i got after recharge.

i called customer care, i got answer that they couldn't check the account because their system is down.they told me to call again after 1.5 Hrs.

again i called after some time, i got same answer.

after sometime i called again , their executive Mr. Ashish told me that i have subscribed for some style service, that is why that deduct the amount.
I was shocked to knowing that, as i have never subscribed for this service. when i asked them to give me details of this subscribtion, he refuse me by saying that that information can't be displayed on their computer. he was not ready to transfer that call to his team leader or floor manager. and disconnected the phone.

I am very disappointed by Reliance GSm Service. they did this things before also.in month of October, they deducted 30 Rs. as saying that This for CRBT service subsctiption, in last month they deducted 5 Rs. for the same service subscription, as i haven't subscribe it. as usual when i called to customer care 5 to 6 times, i got same answer that the system is down after a long waiting.

I want my money all money back (30 Rs. + 5 Rs. + 10 Rs. = 45 Rs.) with Compentation for wasting of my time and mentally harasment, as i haven't subscribe for any such service. or else proove it with each & every details of subscription in writte.

I think this becomes strategy of Reliance Communication Group to make money by cheating.

Waiting for your prompt action & Reply.

Regards,

Khyati Kothari

[protected]

Dear Sir,

I am using reliance GSM, i am not getting the network at my place .

whenever i try to call always says me the line is busy.

kindly look into the issue and please sort out a.s.a.p.

If you cant then i have to switch to some other service provider.

I am Priyabrata Bhanja i am staying in Bangalore i have use GSM services from last 6-8 month to till date . Your department without giving any information suddenly disconnected my connection today and said barred service, I have already submitted all the document which required for taking connection . I talk with your customer executive he told that sorry i am help less.

my name is Raju kumbhar, My no. is [protected], i was bought reliance gsm sim card 15 days before, i was submitted my all necessarey documents to my Retailar, but last night my card was not working, showing NUMBUER BARRED and customer care exe . told me that ur documents is not submitted, but my Retailor says me i was submitted, so now what can i do...
I think reliance gsm is suffering loss from me, for recovering losses they STOP my services ...
if reliance gsm cant providing better services 2 customers, so why they introduced new PLANS in market ...
i think other service providers are best than uuuur service ...