Reliance Gsm — Sms pack 19

I am using reliance no. [protected]. Sms pack 19rs/month was activated on my no. which was going to renew on 28th september 2013. But it didnt got renewed. So i asked customer care about that and they said to wait till 24 hours. I called many times, almost 10 times but they gave same reply. They told that my no. has been forwaded. I asked where it has been forwaded then they didnt answered. Even one executive got angry on me. And now today they said it cant be renewed as the scheme got closed and it is available only for old customers. He said there must not be enough balance for renewal. But infact my balance was 54rs at that time. Now they are telling that if its not renewed within 10days then i cant get that pack. Means till now they were lieing. One of the execute gave me no of Mr. Sudir, zonal head but got same response from there. They lied. And now they are not even accepting their fault.