[Resolved]  Reliance High Speed Data card — Inexcusable horrible Billing

reliance highspeed data card — non starting of connection

I had applied for the net connection through reliance communication website directly.They arranged for the connection through one VRITI INFOCOM PVT LTD. On Monday 27th April their executive came and deliverd the modem stating that the connection will start within 24 hours. As the connection did not started i again called up Reliance customer care on 29th April and was informed that it will take minimum 72 Hours to start the connection. Till 4th May the connection was not stsrted and againg i tried putting in a copmplaint. After more then 1 1/2 hours of talking with one mr anup and then one Mr Puneet. I asked for the egnerated complaint Number. The same was not given to me and advised that the system is not able to take my complaint. I tried talking to their manages who did not came on the line and when i asked the name of the Manager Reluctuntly i was give the name of one Ms Harvinder. Ultimatly there was no solution to the same and the comapny was not able to divelge the detaIs of the dealer also so that i can contact them. I do not understand what is the ultimate point wher my grevience will be addressd.

Reliance Data Card — Speed is Horrible.

I must say the product as well as service is pathetic. Reliance is exploiting customers and there is no resolution. On an average I am getting a speed of 2-5 KBps. Where i was suppose to get up to 144 kbps. I have already raised a complaint with reliance customer care but of no use.

Data Card — SPEED

This is GAURAV SHARMA, Purchasing a data card but it's speed was very slow so please give me a advise what i do for increased the device speed...

Reliance High Speed Data card — unwanted billing

Dear Sir/Madam,

I am using Reliance High Speed Data Card. My data Card had closed on the month Feb-10, due to not pay the bill. But my compliances on the subject that, when my data card service has been closed then why billing to me.

Please take any action against this complain. I very obligate in future.

Thanks

Rakesh Sharma

same thing happening with me. speed is really horrable...some times it does not work at all. Ajay pal yadav [protected]

Reliance Data Card — Worst Service and Billing

Dear All,

I am new to Noida.Because of my job i can here in last dec.I bought Reliance Data card on December 24th 2010.they said 3.1 mbps speed.I paid 2200/-rupees.i used only 20 days with 35 kbps speed.
i complained more then 20 times i have the mails proof i send to the reliance.
because of non connectivity and worst service i disconnected my connection and bought Tata on Jan 20th.so i used only 20 days.i called and informed about my disconnection.there is no response from the reliance.
i said i cant pay the bill for the month of jan and feb.finally without intimation they send me the legal notice to my address.
i paid 2200/- for data card and i used only 20 days.please advice me regarding the same.
please check my below mails with the costumer.

Name : B.Gokula Krishnan
Address,No 105,Sector A,Noida.
Reliance Data Card No/Costumer No : [protected]
Mobile No :+91 [protected]

Feb 08 Mail:
-----Original Message-----
From: gokul ([protected]@gmail.com)
Date: Tuesday, February 08, 2011 11:21 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Re: Re: Re: Reference your e-mail.
Dear Sir,

I am unable to work internet because you have disconnected my connection last week (3rd feb).I received call from the Mumbai head office about my bill payment reduction.because of your network problem within the Noida sector 15 area i am unable to use the internet from the past 40 days.(i am getting less then 34 kbps speed....i am unable to check my mail also.
After so many complaints from my side (please check the below mails.) your Mumbai head office persons told me that i will get discounts in my bill payment. I hope its still under progress.
Before that how can you disconnect the service? Without intimation? one month back i got this connection with 2200 rupees i paid.you people said 3.1 mbps speed. but i am not getting 34 kbps also???
Please try to understand the problem....problem is from your end. I just got this connection
and you people cheated me...now disconnected.
i will go for the legal action against you and i will inform this to Consumer court immediately...i have a very strong evidence against you.
i have received mail from you saying that in my area you have the network problem and your people also don’t know when it will clear???
You people are not ready to give the assurance about the network issue???
Please let me know the status.
regards,
gokul.
[protected]

Jan 25th Mail:
-----Original Message-----
From: gokul ([protected]@gmail.com)
Date: Tuesday, January 25, 2011 07:12 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Re: Reference your e-mail.
Dear Sir,

As per your below mail i called customer care three times last week.My complained is not resolved.so that your costumer care people again said " like already your complained under progress we are unable take another complained against this issue"
If i call every time you people are saying the same thing. I don’t know what reason you people are telling me to call costumer care.
I again informed confirmed my problem regarding very low speed and interrupted reliance connection.
Till now i didnt get any clear information regarding my issue.
Please update regarding my problem or tell me the right solution.
Please cancel my connection.
I invested 2200/-rs for this connection...But no use....
Please do needful.

Jan 18th Mail:

-----Original Message-----
From: gokul ([protected]@gmail.com)
Date: Tuesday, January 18, 2011 12:53 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Reference your e-mail.
Dear Sir,
My costumer No : [protected].
After my so many complained still my problem is not solved.
I received call from your costemer call center three weeks back up to from December 29th to January 15th i won’t get proper broadband service because of your ongoing maintenance work)
But now also my broadband is not working properly. Still i am getting the same issue.(I am unable to check mails also)

You people promised me like after 15th of January my problem will solved.
But you people are failed to solve my problem.
please check my below mails to try to understand my issue.
let me know what can i do?

-----Original Message-----
From: gokul ([protected]@gmail.com)
Date: Saturday, January 08, 2011 03:23 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Reliance Net Connect-Bad service

Jan 25th Mail:

Dear Reliance,
This is very bad that you people are not solving my problem.
I called three more times this week to the costumer call center...Still i have the same problem.
You given me the Nodal Officer number.He is not picking up my phone.
(anuj pahuguna [protected]).
Please let me know the solution or disconnect my connection and repay the amount.
Please understand my problem. Otherwise i will go for an legal action against your service.

Jan 01st Mail:

On Sat, Jan 1, 2011 at 3:07 PM, gokul <[protected]@gmail.com> wrote:
Dear Sir,

My costumer No : [protected].
Please check my previous mail.I did whatever you send by the attachments.Still it is not working. Its a dead slow.
I am staying at Noida Sector 15.If you have the server or connectivity in My area. Then why you provide the data card for me?
When i asked about the data card within 30 min you collected from me.
Please understand this....I called your costumer care on 27th,28th and 30th,no solution from your side.
This is my 11th day without proper connection.I am in Delhi my family is in Chennai. My mail thing is that i need to connect with my family.But your service is worst..
This is my last communication. Please dont send me the bill and all for stupid connection.
I[censored]nable to provide me the good connection please refunds my amount.
Even to send this mail to you it is talking more than 3 hours.....
I am not expecting the 3.1 Mbps speed... at least reasonably e speed to connect with my family...
I dont want to wait for some more days. please do needful or disconnect my connection immediately and refund my money.

Dear Customer,
This is with reference to your e-mail received at Netconnect Broadband+ Customer Care.
We would like to discuss in detail regarding the mentioned issue and request you to call us at *355 or[protected]Free from Reliance phones) or[protected]Toll free) at your convenience for the status of your complaint.
We understand your concern and would request you to reconsider your decision for cancellation of the data card services and give us an opportunity to serve you better.
If you wish to terminate the services, kindly write us back with the following details:
• Name of the Subscriber.
• Complete address.
• Date of Birth.
• Alternate contact number.
• Best time to contact you at alternate contact number:
We would require the same to assist you better.

Also, note that HSD device are sold to you on outright sales basis and you are the owner of the device. Hence, refund is not applicable.
We regret the inconvenience caused to you regard.
Regards,
Shekhar Gabhale
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: gokul ([protected]@gmail.com)
Date: Saturday, January 08, 2011 03:23 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Re: Reliance Net Connect-Bad service
Dear Reliance,
This is very bad that you people are not solving my problem.
I called three more times this week to the costumer call center...Still i have the same problem.
You given me the Nodal Officer number.He is not picking up my phone.
(anuj pahuguna [protected]).
Please let me know the solution or disconnect my connection and repay the amount.
Please understand my problem. Otherwise i will go for an legal action against your service.

Dec 26th Mail:

On Sun, Dec 26, 2010 at 12:49 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,
This is with reference to your E-mail regarding poor speed issue towards your Netconnect Broadband+ number [protected].
We regret the inconvenience caused to you in this regard.
We understand your concern and would request you to change the Network Setting and perform the activities mentioned in the attachment provided.
If the issue persists, kindly revert with the following details:
• Error message, if any.
• Operating system type.
• Data card/ handsets make and model.
• Desktop/ laptops make and model.
• Slow speed trend (facing this problem for whole whole day/ for particular time period).
• With all the sites/for particular site facing this problem.
• Signal strength.
• Preferred time to engineer visit.
• Current location with landmark where you are facing the problem.
• Best time to contact on your alternate contact number.•
Preferable time for outcall when available with system.
We understand your concern and would request you to reconsider your decision for cancellation of the data card services and give us an opportunity to serve you better.
If you still wish to terminate the services, kindly write us back with the following details
• Reason for termination with complete details (Rentals too high/Wrong charges/Others):
• Name of the Subscriber.
• Complete address.
• Date of Birth.
• Alternate contact number.
• Best time to contact you at alternate contact number:
We would require the same to assist you better.
Please note that, refund is not applicable as the modem is sold on outright sale basis. Hence, we are unable to process your request for the same
However, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Regards,
Shadab Rehman
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately

Dec 25th Mail:
-----Original Message-----
From: gokul ([protected]@gmail.com)
Date: Saturday, December 25, 2010 12:13 AM
To: DC Email (datacard.[protected]@relianceada.com)
Subject: Reliance Net Connect-Bad service

To: datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com)
Cc: leena leena ([protected]@gmail.com)
Subject: Reliance Net Connect-Bad service
Dear Sir,

My costumer No : [protected]
This is the second week running for my connection. I bought 3.1 mp speed unlimited. But the speed is very slow...
i want to disconnect my net. Please let me know what the process to close my connection is.
i am totally upset with the connection..
i called costumer service...but no use...
When i booked the connection within 5 minutes you people are collected my money through my credit card.
But no response from your side for my complained....
plz do needful and refund my money and collect your data card.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

what telephonic conversation!? I DID NOT GET ANY PHONE CALL from any reliance representative...!!! Not sure what number you tried?

Email me at [protected]@gmail.com and I can give you the phone number to reach me at...