[Resolved]  Reliance India Mobile — RECHARGE DONE - BUT AMOUNT NOT CREDITED TO MY ACCOUNT BALANCE.

I am having a reliance India mobile CDMA and I am using the same since more than 3 years.

On 28th, I had recharged (topup) my mobile with Rs 101.00 around 12.15 pm. This was done by way of Easy recharge (E-recharge). Then, I received a SMS from reliance (52811) stating "Dear Customer, your a/c will be credited with Rs. 50 and benefits of 50p/min Local/STD/SMS/Roaming calls within 24hrs. Amt payale is Rs 101.00 " by reliance - sender - 52811 - time 12:36pm 28 Oct.

But, even after a lapse of around 32 hours, the credit didnot come to my mobile. I contacted customer care representative by dialling *333. But, I was surprised to receive a beautiful reply from her. She told that Recharging of Rs 101.00 was a limited special offer and the special offer closed on 08.10.09 itself. Further, she told that before recharging, you should have asked the retailer who recharged regarding the availability of the scheme.
I told her that I did not go for any scheme, but only went for recharge (top-up) and asked for credit of amount.
But, she told that the balance will not come to my account as the scheme is already over. When I asked why reliance has sent SMS when the scheme is closed ?
She told, daily reliance will be sending thousands of SMS. This is also one of them.
When I insisted her to take a complaint, she refused that there is no option for taking complaint for these type of things.

So, I have recharged for Rs 101.00 But the same is taken by Reliance stating some baseless reasons.

I just wanted to ask one question. If the scheme is closed, then why reliance is sending the SMS to customer's mobile? If the scheme is closed and the retailer recharges under the scheme, it should display error message.

I am lodging this complaint by E-mail as the customer care representative refused to lodge the complaint.

Hope, I will get a favourable solution.

Regards

K.S.SATISH KARANTH, Seetha Nilaya, 2nd cross, near laxmi talkies, Vinobanagar , Shimoga -577204