[Resolved]  Reliance India Mobile — Claim Damages

Case Synopsis
•I visit Reliance web-world at Borivli West with 2 cell phones on Saturday, 23

August, and request them for handset change cards.
•Staff informs that the cards are now not available, and they would do the

transferring of the numbers to the new handsets directly through the system.
•I am attended to by Mr. Athmaram More. He manages to transfer 1 number

successfully to the new handset, but fails on the 2nd one.
•He notifies me that I could walk away assuring that the new handset would be

activated in 15 minutes.
•After around 45 minutes of an anxious wait I go back and check with him as to

why the handset has not been activated yet. He assures me that it would happen

in 2 hrs time.
•Disappointed, I call him after 12 hrs again on Sunday, 24 August. He asks me to

come down to the service center and claims that he would give me a new sim

card.
•Things turn around at the service center, and he tells me that a case?? has been

created in the system for the issue and the new handset would be activated within

24 hrs!!
•In the meanwhile I call customer care twice and speak with Mr. Nikhil and Mr.

Satish. Being unable to resolve the issue or give me a valid explanation, I asked

for a complaint to be lodged. They blankly denied this request to log a complaint.

On much argument, they lodge a complaint and give me the reference number

assuring me that the issue would be resolved and they would get in touch with me

within 24 hrs!!.
•On 25 August, I contact Mr. Athmaram again; he once again calls me to the

service center, and gives me a new sim card. However, this also did not help

activate my number. He once again logs a complaint and gives me a second

complaint number, assuring that the issue would be resolved within 24 hrs and

they would get in touch with me personally.
•Today is 26 August, and I am still waiting!

Victim – Mr. Rodney Ashwin Shiri
Reliance number in question – [protected]

Complaint No[protected] logged on 24 August
Complaint No[protected] logged on 25 August

Web World visited – Borivli West

Reliance staff attending the issue – Mr. Athmaram More – [protected]

Claim Details
•I have been without an active reliance number for 3 days now although I am not a

defaulter in anyway and pay for all services given to me.
•I would put down my claim for the damages done and the mental harassment

undergone to the value of INR 50, 000/-.
•All my claims can be backed up with voice recordings done by me for every interaction with Reliance staff at the web-world and customer care.

Thanks & Regards
Rodney Ashwin Shiri
[protected]