Reliance Infocom — 3rd class service provider
MMr. A.K. Arora
Undersign purchased one Data Card of Reliance on dt. 17th Nov. 2007 vide receipt no. [protected], and data card no. [protected] which I wanted to access on my Laptop of Sony Vaio No. TZ17 GN/B supporting Windows Vista which I personally carried to your Reliance web World situated at Kapoorthala, Lucknow and told clearly to Mr. Shafiq, your Sales Person related to card dept., that with this data card I shall be working on this Laptop and he did not inform us anything that this data card will not respond to Windows Vista.
Right from the first day of my purchase of this data card, it is not at all working with my system and when informed to Mr. Shafiq, he simply wasted the time with my system and data card and told me that this card will not work on Windows Vista. While he was knowing the facts he should have had suggested me in the beginning itself this fact and should have not sold this device to me.
I consulted over phone and informed to your senior officer Mr. Saurabh also regarding this fact but do not know the fate of this card as Mr. Saurabh also did not respond to the matter. Undersign therefore request you to please take this device back and refund full amount to us without any delay failing which undersigned shall be compelled to go to consumer forum and shall have to bring this matter to the media. Hope to get immediate response into the matter.
6/967, Vikas Nagar, Behind PNB,
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