Reliance Infocom — Reliance Infocomm Complaints - Getting monthly bills even after more than 3 months of disconnection.

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Sir,

I have taken Reliance Broadband connection (Reliance No. [protected]) on 5th Jan. 2011 and it was activated on 7th Jan. 2011. From the day when it gets activated, I was not getting promised speed. As per the plan, I should get 3.1 mbps at my residence but I was not able to get speed more than 20-30 kbps at my residence. Whenever I opened the internet and continue work more than 10 minutes, I observed speed become 0-2 kbps.

I was highly disappointing with the service. I had raised the issue just after activation. I asked for reference number when raised the issue. Reliance executive told me that your customer number is your reference number. If you want to know the status, just call at our customer care and tell the customer number, we will tell you the status of your complaint. After this complaint Reliance engineer had visited at my residence. He also found the same issue. I had written same thing in his receipt.

Reliance was suppose to give me the demo while installing the device at my residence instead they asked me to install own.

After Reliance engineer visit to my residence, I got call from Reliance Mumbai office and Reliance executive ensured / promised me to rectify this issue within a week.

I have waited for 1 month to resolve the issue. And finally on Monday, 7 February, 2011 1:48:05 PM write a mail to RCOMRconnect.[protected]@relianceada.com, Netconnect.[protected]@relianceada.com and ask for disconnection (Reference number - ADAG=[protected]. I had also stopped using the Reliance data card from the same day i.e. 7 February, 2011.

After my disconnection mail, I got call from reliance and reliance executive ask me to visit reliance customer care and submit list of papers than only your disconnection request will process. I asked him I did visit to customer care when I took this connection, how can you ask me to come reliance customer care for disconnection. Please disconnect my connection with the effect from 7th Feb. 2011.

After the above call I have never received call from reliance regarding disconnection speed issue. But whenever I got call from reliance they always asked to pay the bill.

As per my understanding and consumer right if any service provider unable to provide promised service they do not have right to ask for the money for service. And in such case they have to refund the cost of the device which I purchased for this service.

Finally I thought lets close the matter by paying the money till 19th Feb.2011. I have paid Rs 1224/- (bill payment from 7th Jan.2011 to 19th Feb.2011) through Cheque number – 614632 dated 9th April 2011.

In spite of not using the service since 7th Feb. 2011 & my payment till 19th Feb.2011 Reliance keep sending me the monthly bill (all bills are attached for your reference). I know they are just trying to harass the customer.

Now I kindly request you to please help me to close the connection ask reliance to pay me the device cost i.e. Rs 1900/-

Please do the needful & oblige me.


Thanks & Regards,
PRAVEEN VERMA
Mobile – [protected],
Billing Address - FLAT NO-303, LAQUINTA TOWER, NRI CITY, PUTTING GREEN,
Greater NOIDA, NOIDA, NOIDA – 201301, UTTAR PRADESH
CIOU Code: DLRI18085
Your Reliance No. [protected]
Relationship No. :[protected]