[Resolved]  Reliance Infocom — misleading product and information

Address:

Mumbai Suburban, Maharashtra

Hello

This is in regards to purchasing a fixed landline phone[protected] from Reliance and all the troubles that started to follow:

I want to register my complaint that the reliance Infocom salesman mislead customers just to meet their targets. They give half information and as a result the company gets a bad name and leaves the customer dissatisfied

On 28th may I made an inquiry about fixed landline on reliance website. I got a call from Mr. Yoganand (mobile number [protected]) and he told me about the availability of the landline and helped me fill the form and also took my documents

On 29th May the phone was installed and test calls were made from [protected] and / [protected] around 4pm and phone was found to working fine

On 30th May when I want to dial number there is no dial tone and when I try calling the number (it says the number is not in service). I called up customer care and was informed that I need to speak with the installation person. I called up the person on ([protected]) – he says it might be possible that server could be down and therefore the number is not working. I asked him why was I not informed of this fact earlier, he informed me they are external vendors only for installation purpose and I need to speak with the salesman who sold me this.

I call up Yoganand (mobile number [protected]) and asked him why he did not provide me with this important information and he just kept saying your phone will start working today and then disconnected the phone. Brilliant salesmanship

Meantime I also send email to [protected]@relianceada.com explaining them about the events and requesting their feedback about the problem and more specifically about the way Mr. Yoganand behaved

the phone started working automatically around 10.25 am automatically

Today again on 31 May the phone has stopped working. I called up 198 but not able to get a reply. When I tried calling up again at 198 they inform me to call 30337171 / *371 but when I dial these numbers the phone gets disconnected automatically

Meantime the only reply I get to by email sent to reliance customercare from reliance customercare is that they have asked broadband department to look in the matter. I queried them why broadband department as I have only applied for a fixed landline without broadband but no feedback, nor has anyone bothered to give me a call.

They just want to circumvent the issue and not want to be responsible for this

Its a matter of concern that a big organisation like Reliance is working like this and everyone trying to blame others for the mess up.

I could have chosen just to ignore this issue and cancelled the landline but that will only allow the company to act like bullies again

I await your feedback and what action would you take so that this problem is not repeated again. is there any way Reliance can compensate for this misleading half information and zero after sales service

Thanks and Regards
Dhaval Kamdar
Mobile: [protected]
Email: [protected]@gmail.com