[Resolved]  Reliance Infocomm — Closed my complaint and no action taken

Address:

Mumbai Suburban, Maharashtra

Reliance is such a sad and sick company! i am tired of it!!
They send me threatening sms to bar my account on 20 Jan 2012 saying due date crossed already pay by 7 pm today or we ll bar u r line. I had already made the payment of INR 302 on 19 Jan 2012. My due date not crossed and was 21 Jan 2012. Between 12 - 12:30 in the morning the sms came. After That i called up their nodal office and customer care and informed both the persons there about the payment made. Also sent them the details in writing in email . Asked them to stop any more sms / calls but again on 20 Jan 2012 between 4.30 and 5 pm collection call came. I wasted whole day to talk to nodal officer and then their relationship manager came to visit me with franchisee saying it was error and they wont do it again. But i did not relent i wanted the culprits to be punished who had caused me so much mental agony and wasted my whole day!
Now the RM calls saying franchisee denies that the number belongs to him. Such Cheap attitude ! instead of pacifying me they agrevate the matter even more!!

now i want relaince to pay penalty. when customers delay payment they are made to pay penalty and suffer. when company makes mistake company should also SUFFER AND ROT !

they have sent me this mail - and not mentioned any contact number in mail so that i cannot contact them also!!! cheapos!!! i have replied to their mail and will not rest on this matter till i bring all accused to book!

corporatecentre.[protected]@relianceada.com corporatecentre.[protected]@relianceada.com
to "[protected]@gmail.com" <[protected]@gmail.com>
date Fri, Feb 3, 2012 at 5:03 PM
subject 'Reliance=[protected]' Reference your DOT complaint Registration Number : DOTEL/E/2012/01147
Dear Mr. Thakkar,

This is with reference to your complaint and subsequent telephonic conversation had with you regarding payment reminders against your Reliance Mobile number [protected].

Kindly note that we have investigated the details, our franchisee has denied sending any message to the above mentioned number and the mentioned number does not belong to the franchisee to whom the your account is mapped.

You have been spoken to and seems to know the franchisee and does not want to have any interaction with you.

Also note that our team is monitoring the franchisee to ensure that the franchisee is not making such kind of follow up without checking on the payment status of the above number ([protected]).

Further to your complaint regarding Reliance Mobile Store and Customer Care staff, we have made a note of the same and be assured, appropriate action will be taken from our end.

We are committed to improve the quality of our services and we are confident that we will be in a position to meet the customer expectations in the immediate future.

The company is actively working to improve service levels and your feedback has proved to be invaluable.

We extremely regret for the inconvenience caused and look forward to your cooperation.

Thank you for being associated with us.

Regards,

Satyanaryan Mahapatra
Corporate Centre
Reliance Communications Ltd.

Dear Mr. Mahapatra,

Thank you for your email.

Your Nodal Officer Mr. Tilak Chatterjee and Your RM Mr Arundeep singh have both verbally confirmed that the number belongs to Sai Infotech who is registered as a franchisee with you.

Now you are saying that the franchisee denies it. This itself says what credibility your company has and also speaks a lot about the integrity of the people you outsource / employ or partner with. If your franchisee denies this then, I want to know who was the owner of those numbers from which the call / sms came so that I can start a legal action against the concerned person.

Please let me know the details as urgently as possible and till then do not consider this case closed.

Also, I think it is my right to know what action you are taking against the person/s involved because if tomorrow anyone can send such threatening sms using your service and you deny knowledge about the same then your company's name will also get tarnished.

Hope we are together in this - as much as i want to find out who the culprits are and bring them to book, i am sure you want the same too.

Also, If i had already verbally (by speaking to your Customer care and nodal office persons) and in writing by sending them email intimated and given all payment details why did they not act on it in time to stop the collection call coming after 4 hours of submitting the same? I have mentioned in my previous mails the names of the people I have spoken to also.

And to top it if your franchisee was not at fault why did he come to meet me when your RM came to see me and why were they both apologising if there was no fault from their side?

I need proper details do not think you can shrug responsibility.

I will not rest until i bring all responsible people / company / dept. to book.

Highly disgusted at the way you are handling this issue!

Note - if you are not capable to doing the needful then please let the chairman;s office take over this case and let them handle it.

Chintan Thakkar.