Reliance Communications Complaints & Reviews

Hello,
I was using a Reliance Wimax connection while I was in Bangalore working for The New Indian Express as a Sub Editor/ Reporter. I bought a Reliance Wimax connection sometime around January 2008 and the connection worked perfectly fine. Around October I had to move to CG for my marriage and so I had to get the connection taken out. So towards October end, I spoke to my dealer, not knowing how to get it disconnected, and she said it can be taken care of and gave me a number to call on. I called that Bangalore customer care number and registered a complaint. I moved to CG during first week of November. Got a call from Bangalore office verifying information and I was told that I would get a call back from concerned department. That didn't happen. Later, I got in touch with the Customer Care Bangalore again and I was asked to speak to their manager, Suresh. I spoke to him, dropped him a message to remind but nothing happened.
I again called my Bangalore dealer and she gave me a Mumbai Customer Care number. I called on that number and I was told that there is an outstanding amount and unless I clear that they can't process my request. I cleared the amount and was told that the server was slow and could not take my request for termination. In the long conversation, the customer care person agreed that I wasn't using my services since November and once I clear dues, I will be able to withdraw connection.
I again got a bill dater Nov to Jan. The customer care Mumbai tells me that they have no request and only a note saying "Interested in service withdrawal". And was also told that no customer care in Bangalore existed.
Am asked to pay till January. Please help!

Hi,

I have been using the reliance ppaid connection for quiet some time now.. right form the start I have been charged extra.. I specified initially that I just want incoming and outgoing and no other service but than I have been charged something or the other every time every month.. I don't know when it will stop..
this month it has crossed all limits where I can see the unbilled usage 1400 something which is impossible as i call only on reliance no and ril to ril all over inida is free ..So now either take off the charges right from the start otherwise I am going to discountiue the servies and I won't pay the bill and would sue reliance info com for giving all sorts of troubles to me..

Sir,
I bought a Reliance sim on thursday (5 feb 2009) from jhansi, but the sim has not been activated yet, i had also complained to reliance customer care but i found no result.

Pls do the needful

sir,
My RELIANCE NETCONNECT num is [protected] from Jan 20 -2009 .This net connection under the RNJ149DATA (swift 40 plan 40 hrs day & 40 hrs night which is doubled for first three months).400 + service tax which i have to pay /month.This is to draw your attention they show me the bill of 13 days i.e., 22 jan - 5 feb 09 Rs. 1274.34. which unexpected because they didn't told me regarding the bill at the time of connection which i am taken from reliance web world kapurthala lucknow. they told me everything about the bill payments except this bill. I have talked to ur representative in Reliance communication dehradun.. reliance web world dehradun at dehradun before that i have talked several time to customer care.. but they not responding, even they don't have information regarding the bill.they making the customers fool at the time of connection by not providing the information regarding the bill.
So I request u to please enquiry into the concerned matter otherwise it will lead
to customer dissatisfaction.It has caused a great inconvenience to me because barred my services &
to pay such a huge amount & that not having not told by any of customer care at the time of connection..
I request that my service will be resume soon & the bill should be adjusted.
Plz do the needful at the earliest so as to increase the faith of customer in ur services.
Required Information :- PRADEEP KISHOR VERMA, 11 SANCHAR COLONY KAPURTHAL - ALIGANJ SEC - B. 226024 LUCKNOW. U.P. MOB NUM - [protected], [protected].

I am Abhijit Mukhopadhyay from Kolkata used Reliance SMART GSM from year 2006. My mobile no. is [protected]. In 24th January 2009, I received a SMS from the service provider that a Service named "Jokes Pack" had been subscribe with my account. I made contact with the customer care and from customer care they assist me to call in a no 51200 and repetedly press 3, 1 for stoping the service, but when I call in that no I here no option for unsubscribe. When I cut the call I saw Rs. 12.00 has been deducted from my account balance. I call back again to the customer care and they registered two complaint. The no.s are 86827737 for unsubsscribe the "Jokes Pack" Service and 86828949 for the balance reduction. After few days I again made contact with the customer care and they again register a complaint, the no. is 87850370. Today(10th february 2009) when I contact with customer care they told me that the money has been refunded in my account, and they register a complaint again to unsubsscribe the Service. But I didn't get any refund or SMS related to said matter. So, pls take a hard action against the company.

Dear Sir, I am really sorry to say that this month i.e Feb'09 also my broad band and telephone sertvices were disconnected. After regular follow ups with your executives at Mumbai they informed me about pending payement of Rs 1440/- with due date of 1st July'08. Sir this is to inform you once again that I have already made the payements on 1st July '08 at your Reliance Communication outlet at Chobbat Bazar. Mandi H.P amount 1440/- recipt no. 2002695 STILL YOU ARE CHARGING SURCHARGES OF RS 85/MONTH FROM JULY'08 TILL LATEST BILL OF JAN'09. So, now I am taking this matter to consumer forum, for reimbursement of surcharges of late payement (which I have already made) and the mental and physical harrassement you have caused to me and my family.
RegardsManinder Singh
[protected]

--- On Tue, 9/9/08, karan singh <[protected]@yahoo.com> wrote:

From: karan singh <[protected]@yahoo.com>
Subject: RE:'RIL=[protected]'Reference to your mail
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Date: Tuesday, September 9, 2008, 10:56 PM

Dear Sir, kindly check with your billing department, if you don't have any contact with them, then kindly note :- MR. PARMINDER PAL SINGHBILLING RELIANCE COMMUNICATION, PHASE 1INDUSTRIAL AREA, CHANDIGARH He personally checked and shwon me that there is no outstanding against my account. BROADBAND IS NOT WORKING SINCE 3RD SEP'08 KINDLY GET EVERYTHING RECTIFIED, OR RESPOND ME WITH THE VALID E MAIL ADDRESS AND PHONE NO. OF YOUR HIGHER OFFICIALS AS IT SEEMS TO ME THAT YOU ARE JUST TAKING SALARIES FOR DOING NOTHING. Regards
Maninder Singh[protected]

--- On Tue, 9/9/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your mail
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, September 9, 2008, 10:28 PM

Dear Customer, Greetings of the day!With reference to your mail, this is to inform you that your services for the User ID[protected] is active from our end as checked in system. This is it inform you that your present outstanding is Rs.1437.33 as checked in system, so kindly make a payment as earliest. Further to inform you regarding internet usage please note that our billing system is totally error free and there is not any manual intervention. We assure you that charges assigned in the bill are correct and only usage made by you would be charged. We are constantly trying to improve our services Looking forward to your co-operation. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone[protected] from all telecom service providers ( Mobile, Fixed Wireless and Landline Phones[protected] from any phone Email: [protected]@relianceada.comWebsite: www.reliancecommunications.co.in Yours sincerely, Chandan PedamkarBroadband Customer CareReliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: karan singh ([protected]@yahoo.com)
Date: Wednesday, September 10, 2008 10:16 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference to your mail Dear sir, Its really bad on your part that I have submitted 2000/- on 06/09/08 reciept no. S[protected] DEPOSITED AT RELIANCE COMMUNICATION, PHASE 1, INDUSTRIAL AREA, CHANDIGARH, still you are saying that amount of 925.17 is pending. Can you explain me how it pending and why our broadband service is not activated. Kindly take it as our last mail/communication to you, else we have to take this matter to consumer court for:-1. YOUR HIGH END IRRESPONSIBILITY IN UPDATING THE PAYEMENTS OF BILLS, 2. IRRESPONSIBILITY IN REPLYING TO THE COMPLAINTS.3. EMBARASSING THE CUSTOMERS BY DEACTIVATING THE SERVICES, INSPITE ITS YOUR FAULT IN UPDATION OF THE ACCOUNTS. RegardsManninder Singh[protected]

--- On Tue, 9/9/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your mail
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, September 9, 2008, 11:30 AM

Dear Customer, Greetings of the day! With reference to your mail regarding, we would like to inform you that services has already been activated from our end as checked in the system. Further to inform you that the amount of Rs. 925.17/- is due against your account kindly make payment. We look forward for an opportunity to assist you again. For additional product and service related information you may contact us through any of the following means: Phone:*377 from any Reliance fixed line phone[protected] from all telecom service provider (Mobil, Fixed, Wireless and Landline phone).[protected] from any phone Email: [protected]@relianceada.com Yours sincerely, Dhiraj lal Broadband Customer Care.Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.-----Original Message-----
From: karan singh ([protected]@yahoo.com)
Date: Tuesday, September 09, 2008 06:22 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: COMPLAINT OF BROADBAND This is to bring into your kind notice that; 1. we have made payment of 1440 againt the bill of 1438 for telephone number[protected] on 1st july 2008. inspite of regular follow ups with customer care no updation of the payment was done at the company's end. 2. Thereafter, we recieved the second bill of amount 2365(926 current charges+1438 previous dues).When once again contacted with customer care they assured that our previous dues have been setteled and asked to make the payment of 926 only. But when cross checked with your office before making the payment, the outstanding at our end was still 2365. 3. After regular follow ups for 2 months nothing was done at your end and we recieved the third bill. With previous dues of 1438 still pending.and our services like outgoing calls and broadband services were barred thereafter. 4. On 6th sep'08 we personally contacted Mr. parminder pal singh at billing department at your reliance communication office, phase-1, industrial area, chandigarh, he assured that previous dues of amount 1440 have been updated and your services will be reinstated immediately but only outgoing calls wre activated but broadband services were still not updated. 5. Finally we called Mr. Arun your executive at no. [protected] given by customer care, he assured that services will be reinstated immediately. But till now 9th sep'08 18.26 p.m nothin has been done. Your immediate and positive response is expected.

RegardsManinder Singh

I have been a subscriber of reliance land line wireless phone for last more than 3 years. From last 6 months, I have been facing problem of disconnectivity of phone at first intance for incoming calls. Whnever i picked up the phone to attend the call, it gets disconnected in first intance or if i am able to talk, it gets disconnected after 2-3 minute everytime. I loadged complains for more than 5-6 times for the same but every time either telecaller tries to finish the complain justifying that we are not educated enough to operate that instrument or if it all registered, it is justified by saying it is because of poor net work and they are working on it.

My prev. SIM card ([protected]) was locked. So I went to the reliance web world and purchased new SIM card @ 225 Rs. for the same number. The rep told dial *228 after 2 hours and the number will be activated. but the number has not been activated after 24 hours. It can not receive or make call. Means it is dead. What is going with reliance. If i call the cust. care no. it do not connect. How to activate it.

no gprs setting was searching on my handset sony ericsson W200i, i have tried to 4 day

at my mobile no([protected]) i don't know how love tips r been subscribed.
i made it unsubscribed several times but of no use...
till now my balance is been deducted for 30 rs. per month..
please help to solve my problem as i want to deactivate love tips from my mobile no.

Hello,
Did you got any solution from here?
I faced same problem with prepaid GSM connection.i took connection on 25th jan 2008 and its become active on 26th Jan. I was not abl to recharge the sim with any amount. it was successful on 2 feb. so i am not getting any offer from reliance GSM. I go through Term & condition, but there is such condition like this means if you have recharge the connection in 48 hr to avail the offer.

plz tell me how can i get the offer. i complained to customer care but the guy told me they will not provide this facility.
complain number :[protected]
mobile no -+91-[protected]
owner name :- balmukund

Hi Reliance Customer care,

I today recharged my prepaid mobile ([protected]) using online recharge. I used my HDFC account for this (Customer number 5965039) I was deducted 600 Rs from my account, but my mobile was not recharged. Can u please look into this issue and recharge my mobile?


The transaction codes are

[protected]
[protected]
[protected]

Regards
Ashok

Hi, i am a businesswoman in rourkela, orissa. i have a big problem with my prepaid service provider, Reliance Smart. Most of my incoming calls are getting diverted and the caller listens to a recorded message whhich says "your call is being forwarded to another number" and then the call gets disconnected. however, i dont get any kind of alerts on this.

This is going on since a month. i cancelled all my diverts to make sure that actually no call is getting diverted, i never use "call Divert" at all. i called reliance customer care at [protected] also many times but they say that this problem will be sorted in an hour or so. PLEASE look into the matter as my clients get a false impression of me being irresponsible and diverting my calls knowingly. this is hampering my public relations and my business as a whole. PLEASE DO SOMETHING.

I have purchased Data Card almost 7 days, but still I am waiting for activation . Even i have make the paid in advance. I have really very much dissatisfied with their service, even when I complain, no one bothers to listen or contacts. But, yes they are extremely sincere in collecting its charges. I called up several times, but nobody given me proper reply.
It’s my advice don’t go to deal with Reliance Data Card . I have done a worst mistaken to deal with Reliance, it’s my advice please don’t repeat my mistake.
In initial stage I faced this type of problems.
My Data Card No;- [protected]

I have recharged my cell with Rs 799 to get the unlimited STD but I am not able to use that facility for even first day. My cell was disconnected in the middle and when I again tried calling "insufficient balance" is what the message I am getting and when I try to contact customer care they are saying our cell is only recharged with Rs 249 and also they did not talk properly. I don't know what services the reliance is providing but I will request you all not to purchase any reliance product as they are cheating with their customers. After recharging the cell you are not getting the proper services. Nikhil

on 27th of jan 2009 I bought a reliancse gsm sim. n i gave them the copy of my passport as id proof. after 1 week they terminated my conection, when i asked them abt it, they were telling like its relates with my ID.. when the didnt call me a single time to verify my id...

Dear Sir/Madam

I am a prepaid user of Reliance. my no. [protected] I hadn't subscribe for 53131 service, which is several pack what is this I don’t know. I never use it. but from the last three month they always cut Rs.30.00 to 50.00 from my balance for the sake of this service. I talked to their customer care many time but I never got any satisfactory response from them. They gave me some number to unsubscribe this service but each time I got null response. I am totally fed up with this.
Please help me.

Thanks & Regard

Sir i am coustomer of reliace communitacion having mobile ni [protected] name Rajeev Bhatt
when i shifted my residence i am not recieving my mobile bill properly when i vistied for change my corrospondance address with proof of address attached Zirox of My Ration Card & PAN card ther rejected my application due to reason "Address will not be change Ration Card Not Applicable"
and rejected my application for address change
Therefore i want to know is Ration Card is Valid proof when I talk in Customer Care of Reliance in Mumbai D A K with (Gurinder) She was telling that Ration Card is a Valid Address Proof i have proof of rejection in Written in my application by employee of Daryaganj Area with Signature of Employee Mr. Vivek Pandey
Therefore you are requested to help me to clearify the matter and relief to get my bills in properly
Thanking you
Rajeev Bhatt
609/8 Gali NO 3 Indra Colony
Mandawali Delhi 110092

I Priyank Sharma (Qtr. No. 1119, Type -4, Sector-4 R.K Puram New Delhi -110022) have the Reliance Broad Band Internet Connection under unlimited plan @ Rs-999/ per month.

The Internet services was barred by official w.e.f 08/01/2009 for want of payment of bill at S No.( Kindly refer the Annexure 1.)

Though the regular payment against the each bill at Sl.No. 1 to 4 was collected by person deputed by Profin Management Consultant Pvt. Ltd. as per the details shown in Annexure.I.

It is pertinent to mention here that my family members are receiving the calls from your call center (One of the Tel No.[protected] from October 2008 onwards regarding the payment of Bills at (S. No.2). Though the payment thereof was already made. and every time at the time of collection of money by your representative see and verify the payment- receipt of cash payment at S. No.2 mentioned in the Annexure.

It is more evident that amount of bill at S. No.2 (already paid) have again and again be added to the amount of bills at S. No. 3, 4, and 5 bills. for Rs. 2273.04, Rs 2302.30 & Rs 2332.20.

Instead o[censored]pdating the payment in you’re Accounting system, your office invariably asking the payment for the bill at S.No.2 dated 23-09-08.

As a result of failure of Mechanism o[censored]pdating of payment, your representative have started asking for the payment. .From 3rd week of October 2008 onwardsMy family members at Tel No.[protected] have been receiving minimum two/ three calls per day from your office (Call Center) one of the Tel No. is 32033527 regarding non payment of bill.

Complains made by us on the aforesaid issue with all the details :

DATE
TIME
NAME
DESIGNATION
Call Reference No.

4/11/2008
11:34 AM
SAYEED
EXECUTIVE
79434793

10/1/2009
6:28 PM
PRIYANKA
EXECUTIVE


10/1/2009
6:57 PM
VANADANA
SENIOR EXECUTIVE
85501562

12/1/2009
10:29 PM
SHAHEEN
EXECUTIVE


12/1/2009
10:56 PM
KAUSHAL
SENIOR EXECUTIVE


12/1/2009
11:04 PM
DEEPAK
EXECUTIVE


12/1/2009
11:23 PM
MURTUJA
SENIOR EXECUTIVE


13/01/2009
12:08 AM
SURINDER
TEAM LEADER


13/01/2009
3:33 PM
SHRUTIKA
EXECUTIVE


13/01/2009
11:21 PM
JASPAL
EXECUTIVE


13/01/2009
11:40 PM
MURTUJA
SENIOR EXECUTIVE


14/01/2009
10:46 AM
RAMEEZ
EXECUTIVE


14/01/2009
10:55 AM
NIKHIL
SENIOR EXECUTIVE





I requested the Reliance Communication concerned unit to which I usually communicating over telephone to re-activate / restore the internet facilities . But it was denied / refused by them till the payment of aforesaid bill at Sl No.2..is made.

Beside this they have also asked us to make the payment of bill SL No. 5 .I again requested them to Ist restore the internet and collect the payment aginst the bill at Sl No.5.

As me and my family has been harrased umpteen times by the people of your organisation and made our life miserables.
In view of above I dont want to continue with Reliance and its Broad Band Connection any more and want final settlement and adjustment
of the above pain we have suffered from.


Annexure 1

PRIYANK SHARMA USER ID[protected] A/C NO[protected]

QTR. NO 1119, TYPE 4 BROAD BAND ITERNET PLAN Rs. 999/-P.M. UNLIMITED
SECTOR -4.R.K.PURAM
NEW DELHI 110022 BILL A/C NO.[protected]

DETAILS OF BILLS FROM RELIANCE DETAILS OF PAYMENT MADE & .COLLECTED BY PROFIN MANAGEMENTCONSULTANT PVTLTD

SL.NO. BILL.NO. DATE AMOUNT DUE RECIEPT NO. AMOUNT DATE OF CASH/ CHEQUE CHEQUE NO
OF BILL DATE Rs PAYMENT

[protected]/08/2008 1933.02 13/09/2008 CD58RS 1933 5/9/2008 CASH
NO.0858515

[protected]/09/2008 1122.5 14/10/2008 CD58RJ 1122 8/10/2008 CASH €
855645

3 .[protected]/10/2008 2273.04 CD58SK 1122 4/11/2008 By Cheque No.746842
NO.904991

4 .[protected]/11/2008 2302.3 CD58TL 1122 11/12/2008 By Cheque No.746844
NO.0951030


€ -> Copy of receipt attached for your reference


--
Best Regards
Priyank Sharma

Dear Sir,
My name is Dharmesh Boricha and i reside at Vile Parle, Mumbai as mentioned above. I have been working in "PVAPS" located at Delhi(now transferred to Mumbai as "Reliance HR Services Pvt. Ltd."), an authorized recruiting organisation for "Reliance Comunications". I have resigned from this organisation on February' 08 and completed all the exit formalities including EPF submission at "Reliance HR Services Pvt. Ltd.", which has already been submitted at EPF Office, Delhi on 21 july 2008. Now its been almost 8 months and i have not received my provident fund amount.
And the biggest problem is that i stay at mumbai and my PF Account is opened in New Delhi. Because of which its not possible for me to contact the concerned dept. and to get the current status. I am in a great need of this money and i am too much upset and confused.
So please look into the matter and help me getting my PF amount as soon as possible.My PF Account No is "DL/31881/8542".

Thanks & Regards,
Dharmesh Boricha
[protected]
[protected]@yahoo.co.in