[Resolved]  Reliance Landline — POOR SYSTEM

Hi Team,

I have a very bad experience from your customer care and the reliance web world Aundh. I have surrendered reliance land line at web world Aundh outlet in May 2008 and its October 2008 now and i am yet to receive my security deposit. I had called customer care they say they have no information of my number and they can’t help in this regard, How can the system remove my details. How will you back track? Ok anyways this is not my issue I contacted aundh web world i was surprised to hear from the your colleague "Jyothi" first the way she speaks was horrible no manners, she is shouting at me. This was not expected from the such an organization. Why do you keep such people at web world. She says that you have not followed up for the payment, hence its not processed. What the reply .. Why do reliance expect customers to come to web world now then and follow up for the payment. Do you think this is our job. We do not have any other work rather come to web world and follow up for the payment? PLEASE ANSWER ME

Then i met "Shilpika" supposed to be the store manager. She promised me that i will receive the payment in 15 days i.e aprrox by sept 1st week. Ok i agreed and came back.Then during 2nd week sept i call her she says, i do not know why is this delay. I will check and come back to you in 1 hour. 2 days passed but no calls from "Shilpika" she is supposed to be the store manager. Why do you give false promises when you can’t keep your words. I called her back after 2 days asking why havent you called me. She says i am trying to reach ZONAL MANAGER Mr.Shashank, he is not answer my calls shilpika says. Thats not my problem if your person is not answering why should i have a problem. IS YOU BUSINESS STOP WHEN ONE PERSON IS NOT ANSWERING THE PHONE. if Mr.Ambani is not picking calls do your business come to halt. PLEASE ANSWER ME.

I was tired listening to Shilpika, she says system (reliance functioning) is faulty and she can’t do anything need to bear with us. If system is fault or if people are not doing their job properly then it’s your problem or reliance problem not my mine, then she gave me Mr.Shashank number and asked me to not tell anyone that she has given me his number. I never liked this. This was not professionalism. Ok anyways i spoke to Mr.Shashank the great Zonal head supposed to be. When i spoke to him he answered me politely that he was personally looking into this matter and will take 1 week to sort out. I agreed and he promised me 17th Sept 2008 you will receive the demand draft without fail. I personally will come and handover the DD to you.

I had tried calling him after sept 17, he was not responding at all. He never took the call. Then I tried calling Shilpika nether she was responding to my call. I am not sure why your people do not respond. Later 7th oct 2008 I had been to web world aundh to enquiry the status. Again the great “JYOTHI” behaves as she is owner of the shop, responses that she is doing a favor to me. Hello it’s my money and I have all the right to demand. She tells me the termination policy is this and she can’t help. I asked her what is your termination policy. Your termination policy says 3 months which I know and does your termination policy say that customer needs to follow up for the policy?

I am fed up of your system, you have great people working with you, I can’t still imagine who do not have courtesy to respond. I need the proper explanation why is your system so faulty and my money back. If I do not get response to this mail. I am going to the consumer court.

I have visited the web world 6 times to hear such fancy answers. Will you pay for my petrol ? Will you pay for my Time?
Never never go for connection with RELIANCE. I have no problem with connection but the system and the people makes me to tell everyone and the world not to go with RELIANCE.

Thanks – Pradeep