Reliance Mart — Terrible after sales service

I bough a dining table from Reliance Mart in Bangalore. Today is the 6th day and after much struggle I am able to get the table delivered. To my shock and great disappointment I have just been told that there is another 'technical' person who has to come and assemble the goods. I had been told that I will get my table at my home within 48 hours!
When I call and speak to Mr. Rajeev at Reliance Mart, he matter of factly declares that it is not his problem and it is part of the 'process'. He goes on and says that even if I raise my voice no one will entertain me!
Well, I have just called the corporate office (and spoke to Mr. Srinivas at the Chairman's office) and let me see if that is true. Nevertheless, I would like to warn people from buying any expensive product from Reliance Mart. Even when I was shopping there, I met a guy who had been waiting for 4 hours!! because his bill was not getting generated due to some server problem.
I do not know if this complaint will go anywhere but one thing is certain. I am never going back to Reliance Mart again. It looked like a promising store but if I have to suffer like this, I may as well spend some more money and get it from a place which will at least deliver its goods the same day.
I am left with quite a bitter experience and really dismayed. Somewhere I had read that Reliance Mart was being compared to Walmart! Walmart is a great company and has set world standards in Retail. Reliance sucks. And guess what? They don't even have a consumer cell. How pathetic.
And as a parting note I would also like to add that I am pretty sure that what I experienced in Bangalore would be common in all other Marts mostly because truly speaking they have a poor process. Imagine not having an automated system but them struggling with their own Distribution Centre guys to get goods delivered. Can you beat that?
Sorry folks for taking a lot of your time but it hurts when you wait daily for your purchase to actually arrive, and that too from a company which talks so much about itself.