[Resolved] Reliance MART, Ranchi - Olivia Sofa Set — terrible after sales | |
we bought a Olivia sofa set from Ranchi's Reliance Mart.but d set has just been delivered n no responsibility has been shown in unpacking that bulky lot.our living room is a mess now...more over we tried asking d authorities to send the carpenter as was promised to us before sales.but d carpenter has his own excuses....god help..dnt kw when will such a reputed name will stop giving after sales like some cheap local company. Is any authority appointed ever to check the website to see how the number of complaints are flooding over.i dont see so. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
11%
Complaints
923
Pending
0
Resolved
97
+91 877 664 0030
+91 22 4017 6400
19-9-3/ E /5, Abhi Towers, Next To Minerva Hotel, Renigunta Road, Renigunta Road, Tirupati, Tirupati, Andhra Pradesh, India - 517501
View all Reliance MART contact information
I bought an Olivia Sofa set (zebra fabric) from Reliance mega mart Fatima Nagar Pune. But in a month after purchasing it the cushions lost their shape. I asked them to take this sofa back and refund me the amount. After regular complaints and follow up they said that they will repace the sofa set with the similar fresh piece instead of refunding me back. I said that again I will be facing the same problem. They assured me that if I face the same problem again, they will replace it will the other one of my choice or will adjust the amount in some other goods.
After the replacement of the sofa with the similar fresh piece, I found the same problem in it in 45 days. I reported them and they took months for inspection. Today when I called him up, they said nothing can be done. they said that you have to continue with the same piece, neither replacement or fund adjustment can be done with it.
I invested almost Rs 30, 000 and all in vain. Can any one suggest me to overcome this issue. i want my money back because now i can't rely on the quality of the sofa set. Please help me out.
Thanks & Regards,
Prashant