3 Reviews

Recently I visited Tirupati with my family. I stayed in Tirupati from 23 April to 25 April 2010 at Hotel Bliss, Tirupati.

During my stay I had visited the Reliance Mart showroom which was very near to our hotel and made purchases for more than Rs.6000/- . As the location of the showroom is at a very vintage point in Tirupati I could see number of customers dropping in for shopping. I bought few garments, fruits and other accessories.

Me and my family had to walk from one floor to another and from one section to other for our shopping. While I was walking in the showroom, I was stuck on three occasions with sharp protruding metal hinges all across the showroom stands. Involuntarily while we are lost in choosing our products my right foot fingers got stuck very badly and injured. I had to sit for minor first aid for nearly one hour. This not only happed with me but my son and daughter too. That means out of four visitors three people are badly affected by this SHARP PROTRUDING HINGES which are literally of no use.

I became further curious and found that the entire racks in the Mart which are used to store the products are having the same PROTRUDING METAL HINGES under them. I am not sure how these racks have been designed, they totally lack aesthetic sense. They prove to be dangerous to the customers visiting the Mart. Moreover Tirupati being a pilgrimage center atleast 1000 people visit in a day to this Mart. I feel definitley atleast 100 people get affected with this dangerous metal hinges which sometimes may prove fatal.

I immediately tried to contact Mr.Uma Maheshwar who happens to be the store incharge of Reliance Mart, Tirupati but was not available. I then contacted the Assistant Store Manager Mr.Srinivas Rao who is least bothered about the issue. He is also the person incharge for the customer support but was behaving very rudely when I tried to explain the issue.

In the interest of the public, I therefore urge upon you to ensure that the PROTRUDING METAL HINGES for all the racks in the Showroom may immediately be removed as they pose dangerous threat for people visiting the Mart.

I also hereby seek a compensation for the injury and pain caused to me and my familyl for no reason, failing which I will be constrained to approach the court of law.


Complaint comments  2 Comments     Updated: Share0Tweet0Share0


"FALSE OFFERS" Display – Worst customer service !!! @ TIRUPATI Branch

Hi Sir/Madam,
Why? You are trying to attract customers with - “FALSE OFFERS” Display @ TIRUPATI Branch

My family went for shopping on 31st Aug – we purchase kids jacket with Flat 50% off. But billing is happened with full amount.
I spoke with particular kids bay sales person, Customer service help desk person and Supervisor – they try to explain me in the manner “ For every one hour the online Offer will be closes” so we can’t help you.
Such a worst response I get it from your sales person. I am software engineer @ Ebay – I know how the retail market will run. Just for your sales person negligence response – I had very bad experience with Reliance mart @ Tirupati branch.
Entire your “Customer family ( I mean my family)” standard at billing counter around 1hr.

Note: Take appropriate action sales person, Customer service help desk & Supervisor. So in future such a mistakes you can avoid.
Very few customers will give feedback on negative side – as a well-wisher. Thanks for understanding 

Your Customer.
Hi I am damu from putttur. Today I brought some goods on reliance mart tirupati. It'worst experience on this mart.

In fruits section green apples, kiwifruit's, red apples. Fruit's are damaged. I was asking store person about damaged fruits. But there answer was ha OK.

One more complicated thing I was asked to some persons into pantene lively clean shampoo & conditioner. And body lotion. Bur no one can respond. But there all are meeting with girls. And there not helped to customers. I am asked so many times. Than after there answer was worst. It is not good.

I thinking they all are not experience person's. or there negligence about customers.

Please visit any one metropolitan cities. Like hyderabad, banglore, chennai. In this
Saturday cities reliance, heritage &Spencer 's stores are awesome. And that people represent also awesome. Relationship with customers also good.

Hi reliance mart tirupati management, Please take necessary action into that people's. Because finally

CUSTOMER IS GOD. Don't be neglected.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 877 664 XXXX
    19-9-3/ E /5, Abhi Towers, Next To Minerva Hotel, Renigunta Road, Renigunta Road, Tirupati, Tirupati, Andhra Pradesh, India - 517501
    Reliance Mart - RELIANCE MART - TIRUPATI