[Resolved] reliance mobile connection — PROBLEMS FACED AFTER CONVERSION FROM PRE TO POSTPAID | |||
TO DT.01/09/2011 THE MANAGER RELINACE MOBILE SUB – COMPLAIN RELATED TO SIFTING OF CONNECTION FROM PREPAID TO POSTPAID FOR MOB NO. [protected] ( RELATIONSHIP NO.[protected] DEAR SIR, MY NAME IS CHITTARANJAN NAYAK AND NOW I AM ENJOYING POSTPAID CONNECTION BEARING NO. [protected] . I AM STAYING IN PASCHIM MEDINIPUR DIST, OF WEST BENGAL STATE . I AM A CUSTOMER OF RELIANCE SINCE MORE THAN FOUR YEARS . BUT NOW I AM TOTALLY DISSATISFIED WITH RELIANCE AND I HAVE DECIDED TO GIVEUP THIS CONNECTION. ACTUALLY MY CONNECTION FOR THE MOB.NO. [protected] WAS A PREPAID CONNECTION JUST BEFORE THREE MONTHS . IN THE LAST WEEK OF MAY – 2011, MR.CHANDAN CHAKRABORTY , ASST SALES MANAGER AND SOMABESH BANERJEE , SALES STAFF OF RELIANCE CONTACTED ME AND REQUESTED ME TO CHANGE THE CONNECTION FROM PRE TO POSTPAID . THEY TOLD ME ABOUT SPECIAL RELIANCE PLAN ,OPTION – 1 , OF RENTAL RS.99/- . AFTER THEIR CONTINEOUS REQUEST FOR COUPLE OF DAYS I HAVE GIVEN MY CONSCENT TO CHANGE THE SAME . BUT AFTER CHANGING THE CONNECTION TO POSTPAID , THE PROBLEMS FACED BY ME FORCED ME TO LOOSE MY YEAR LONG FAITH TOWARDS RELIANCE . PROBLEMS FACED DURING THE PERIOD 1) AT THE TIME OF SIFTING FROM PRE TO POSTPAID I HAD A BALANCE OF RS.6O/- (APPROX.) IN MY PREPAID ACCOUNT WHICH IS TILL NOW NOT SETTLED EVEN AFTER MY CONTINEOUS EFFORT, WHILE THAT TIME YOUR SALES PERSONS ASSURED ME TO ADJUST THE SAME BALANCE . 2) AFTER ONE MONTH OF CONVERSION TO POSTPAID , I HAVE REQUESTED TO AGAIN REVERSE MY REQUEST TO PREPAID WHILE YOUR PERSONS TOLD ME IT CAN BE DONE ONLY AFTER THREE MONTHS . EARLIER, BEFORE CONVERSION THE SAME PERSONS ASSURED ME THAT IT CAN BE DONE AFTER ONE MONTH. 3) RELIANCE IS HAVING IT ‘ S AUTHORISED DEALER POINT AT KHARAGPUR, W.B. , WHILE I AM STAYING 10 KMS. FAR FROM THE PLACE THAT IS AT MEDINIPUR . AT THE TIME OF CONNECTION YOUR PEOPLE ASSURED ME THAT THEY WILL COLLECT THE BILL AMOUNT BEFORE TIME EVERY MONTH . AS ON DATE I HAVE RECEIVED TWO BILLS DATED 05/07/11 AND 05/08/11 . THE EARLIER ONE I PAID ON 19/7/11 TO THE AGENT WHO VISITED ME WHILE NONE OF THE AGENTS CAME TO ME TO COLLECT THE BILL AMOUNT OF THE LATER ONE . 4) AS PER THE SCHEME GUIDELINES EXPLAINED BY YOUR PEOPLE EVERY MONTH 200 SMS ARE FREE , WHILE IN BOTH THE BILLS I FOUND THE SMS I HAVE DONE HAS BEEN CHARGED BY RELIANCE . 5) I HAVE NEVER SUBSCRIBED FOR “ OSI S SHERO SHAYARI “ FACILITY , WHILE IN BOTH THE BILLS CHARGES LEVIED FOR THESE SERVICES . 6) IN THIS PERIOD TWICE I RECEIVED SMS FROM RELIANCE ASKING REPLY WITH RETURN SMS WHETHER YOU ARE SATISFIED WITH OUR SERVICE OR NOT ? TWICE I REPLIED WITH “NO” AND WHEN YOUR PEOPLE CONTACTED ME I EXPLAINED ALL THE FACTS TO THEM . BUT I FOUND IT INEFFECTIVE AS TILL DATE THE MATTER WAS NOT RESOLVED . 7) ON 18/8/11, I RECEIVED ONE SMS FROM RELIANCE AS PER SR NO.[protected] , WHERE IT WAS MENTIONED THAT MY PLAN HAS BEEN CHANGED TO RTMNPCW199 , FOR WHICH I HAVE NEVER GIVEN ANY REQUEST . 8) MR.CHANDAN CHAKRABORTY, ASST. MANAGER SALES ( M-[protected]) AND MR. SOMABESH BANERJEE , SALES AGENT (M-[protected] ) , HAS NEVER TURNED TO ME SINCE THREE MONTHS EVEN AFTER MY CONTINEOUS REQUEST TO SOLVE THE PROBLEM . 9) NOW FROM TWO DAYS MY OUTGOING CALLS WERE BARRED BY RELIANCE WITHOUT ANY FAULT FROM MY SIDE . I AM A VERY OLD CUSTOMER OF RELIANCE AND ENJOYED NUMBERS LIKE [protected] (POST-PAID ) AND [protected] ( PREPAID), REGISTERED IN VIZIANAGARAM , ANDHRA- PRADESH , WHICH I CANCELLED AT THE TIME OF MY TRANSFER OF JOB . YOU CAN CHECK THE USES , TRANSACTIONS , AND PAYMENTS FOR THE ABOVE NUMBERS WHICH WERE VERY IMPRSSIVE . NOW I REQUEST YOU TO WAIVE THE IRREGULAR/UNWANTED CHARGES , DEDUCT MY SECURITY DEPOSIT OF RS.250/- , MY PREPAID BALANCE OF RS.60/- AND INFORM ME AT THE EARLIEST FOR SETTLEMENT AND AFTER THIS KINDLY REVERSE MY CONNECTION TO PREPAID . WAITING FOR YOUR EARLY CORSE OF ACTION . YOUR’ FAITHFULLY, CHITTARANJAN NAYAK CORPORATION BANK ASHOK NAGAR , STATION ROAD MEDINIPUR TOWN DIST-PASCHIM MEDINIPUR W.B.- 721101 M-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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