Reliance Communications Complaints & Reviews

Dear Sir / Madam,

I am a customer of Reliance India mobile. my Mobile no. [protected]. yesterday sms pack renew automatecally, why I dont know. two days befor I already charge sms pack rs.19/-

I talk with customer care, but not getting proper reply or suitable answer.

they are doing own work not follow to company rules. they automatecally activated Caller Tune, SMS pack, Miscall alert and shariya pack. why .... Why..... customer are not intrested in this thing.
but company making money doing this things. so many people suffer from this things.

kindly do the needful as early as possible

I took a New Connection From Reliance GSM in Dec-2009. The Number Which i got was [protected] Sim No[protected].
i was using this number without any problem and suddenly the number stopped working 2 months back.

On asking , why it stopped they said you need to submit the documents and your number will start working.

I submitted the documents still the number is not working. and when i tried calling on that number i found that the number has been freshly issued to other customer.

Please look into matter seriously.

For any clearification call me on [protected].

Details of the number are as follows

Mobile Number - [protected]
Sim no[protected]
Address as given in Prof - 631, saray mohalla, sidhanna, singhana Th: Chirawa, Dist - Jhunjhunu (Rajasthan)

Hello Sir/Madam
I am Suman. I am using Reliance GSM service. Without my knowledge some scheme is subscribed. I have not subscribed that but i am getting cricket alerts and this time my balance got deducted by Rs 10 weekly(i am not sure bt regularly some amount is deducting from my balance).I have tried to customer care bt i am not able to contact them with their customer care no [protected]. So plz llok into the matter and do the needfull.

Suman
Mob no- [protected]

1. Reliance Netconnect Brodband connect disconnect even though bill paid
2. Payment not shown after 2 to 3 day of submission in their system.
3. If they are taking hole amount of previous bill why the hell they have disconnect it again.
4. Keep calling to customer & bothered even if they are busy.

Pathetic services of reliance netconnect

I have reliance netconnect broadband connection with high speed 3.1 Mbps. But I never get speed of even 0.5 Mbps. I tested internet speed using speedtest.in as proof to send Reliance. It always comes between 100kbps to 200kps.

I rarely get a chance to talk to customer care service because it is always found busy. When I get chance to talk to customer care executive, they failed to resolve the problem. I lodged the complaint of slowness but never attended.

I am totally fedup with the reliance service. Please help.

I have few complaint no. like[protected] and[protected] etc.

Ravi Nandan Sah
Contact no. [protected]

Dear Sir,

I have a Reliance broadband connection(Net connect). During payments there was some malfunction in the internet service provider. But the money deducted from my ICICI account.

Follwing are the details.

Transaction date:[protected]
BIL/[protected]/Internet Bill-Jan-20/RELIANCEMOBI
Amount deducted: 716.95
Kindly let me know the refund status.
If any clarifications pls call me @ [protected].
or email me
My email id: [protected]@yahoo.co.in

Many Thanks,
Saravanan

Dear Sir

This is to tell you that, i rasied a issue back 2 months ago in Dec 2010, but till now no one has taken any thing seriously, I will the customer care and they will ask the same details everytime and then say wpur dept will look into it, and then finally no more response. No one is serious to resolve to issue. They always keep saying that within 48 hrs your issue will be completed. Bu nothign happens

The problem: I am relocated from mumbai to trivandrum and for lst 2.5 months i am not getting any tower in my area (Kazhakuttom, near techno park, trivandrum). The signal is very weak which is between 0 or 3. And i am getting bill every month even for not able to use my internet.

I want to know, how much telephone call should i make or how much time do i have to get this rectified. And why should I pay the bill for the same.

MDN No : [protected]
Name : Rohan Chowdhary
Taken from : Mumbai.

Kindly look into this issue.


Regards
Rohan Chowdhary
[protected]

Sir,

First of all Please add KOLKATA in your District option,

My complaint is I want to number port out from Reliance gsm (smart) to Vodafone, I aplied with the UPC on 23rd Jan 2011, first they reject and then I re-aplied again but Reliance GSM (Smart ) is just take my complaint (1597808 dt 23.01.11) and started doing delay the process for port out of my number, the request being not solved till today[protected] I speaked there Customer Care regular but they are replying the same line everytime " your request is on solving mode". some time they are not even replying properly and disconnect the phone. Even their Nodal and Appellate Officer said they can't help. Neither they provide good service nor processing port request properly. Please take some strong action.

My Number [protected].

I am the subscriber of Reliance cdma Mobile Number [protected]. I have opted to port my number to gsm.
As per the procedure to send a SMS : PORT [protected] to 1900 on sending it i get the response to your request could not be processed, please try after some time.. For it i have called the customer care three times but they too are unable to help.
Please help me for get upc code...

Sir I stay in Hanamkonda. I took the Reliance GSM connection 2 yrs back and my mobile number is [protected], till then I am suffering from connectivity. After introduction of the MNP I opted to quite the Rel GSM and registered with 1900 and submitted my aplication with BSNL mobile on 31.01.2011. I have been given with a sim card and said within one week the number will be transferred. It is already one week and nothing has been heard from both the operators. I request you to resolve my issue immediately.

Hi,

I had applied for Mobile Number Portability from Reliance CDMA to Reliance GSM for my Number [protected]. In spite of sending all details and sending Application on 28th Jan 2011 noting has happened till date. As per my Understading this was supposed to happen within 7 days MAX..
Reliance- It has been more than 7 Days... Is this ever going to happen or is reliance not interested in servicing existing customers and wants to concentrate only on new customers. I find this very exasperating and moving forward might switch over to other Service Provider.

Ashwin Kulasekhar

Mobile : [protected]

I am using Reliance Netconnect for last few months. Past 3 months I am facing severe speed issue with this card. Company is giving gurantee of 200kbps, but I am not getting even 100kbps also. The support Ia m getting fromt he techical people is too bad. They came to my house for identifying the issue, but did not taken any proper action to resolve the issue. WHenever I am contacting the office they some one will tell, issue is resolved, another guy will they are still working on it. God knows what is going with these stupid people. My recommendation to everyone is "Dont take Reliance Netconnect connection in Bangalore, dont even go near to Reliance people". They will simply _ _ _ _ you.

Dear sir,



I was purchased reliance broadband +USB Modem on date 19.01.20011 . We are having very low speed and even unable to connect to internet while your service provider committed to give us 20 time faster internet service(3.1 Mbps) than other service providers .I have complained to the service provider but no action taken by them.

Please do needful unless i’ll be unable to pay as well discontinue your service.



Modem detail:

(RSN No. RHWCDD[protected] Model no. HUAWEI EC net connect



Customer detail :

Deepak soni

Flat No. B-11,Shive Park Housing society,

Gokul nagar (Dasak), Jail Road, Nashik Road,



Contact no. :[protected]



Service provider details:



MILLION COMMUNICATION, shop no 2 & 3,anand vijay Sankul ,Jail Road, Nashik Road
-422101






regards
DEEPAK KUMAR SONI
Asstt. Manager (Production)
Matrix-Mylan Labs.Ltd.,Nashik (MH)
E-mail: [protected]@yahoo.co.in
Contact No: [protected]

Dear Executive,

With lot of grief i am writing this mail to you. I am using Reliande HSD [protected] for the last 2 yrs. I must say that the service was never this poor. I stay in the heart of Bangalore, i.e Malleshwaram area. But the internet speed i am getting is 30 KBPS as against much hyped 3.1 MBPS. The interesting fact is that next to my house, reliance tower is installed.In-spite of this the speed is very bad. I have called customer care many times, but the response has been very poor.They have been giving me innumerable compliant numbers.But unfortunately nothing has happened as yet. It's been 20 days since i have lodged my first complaint.

I have subscribed for morning 10GB and night 10GB Reliance tariff plan. Because of this pathetic speed, i am not able to make full use of my tariff.In-fact i am not able to use even 30% of the allowable limit.
But i have to pay extra for this tariff in the monthly bill. This is completely unfair.

I would like this issue to be solved immediately.

I hope you will help me.

Regards,

Sumanth
Mobile No : [protected]
Bangalore

Respected Authority.

I Varun Bansal using reliance CDMA prepaid no: [protected] since 2007. I am not satisfied with the service provide by reliance. My mobile no: [protected] outgoing calls are barred due to the request for lost of my number made by unknown person without my concern. As per my knowledge there is a law of capturing the number from the request has been made for making any change in the account or if the person visit at the web world then ID details should be mentioned in tagging under my number.

Two request sms I have received by reliance.
1. [protected]
2. [protected]

Please provide the complete details about those request made against my number.

What action plan will you take or what action plan do I take.

“No words to say for the customer service provide by reliance” Do the polling survey via sms that your customer are satisfied with you. Best way to find the result.


Warm Regards,

Varun Bansal | Email: varun.[protected]@hotmail.com | Handheld: (+91) [protected]

DEAR SIR, MY GSM PREPAID MOB NO:[protected], AND I AM RESIDING AT, VILE PARLE WEST AREA NEAR RAILWAY STATION, AND MY MOBILE IS SAMSUNG MODEL NO:GT-S 8300 3G CAPABLE, BUT SINCE WHEN YOU HAVE STARTED THE 3G SERVICE, MY MOBILE PHONE STOPED THE INCOMING AND OUT GOING CALLS, IN MY RESIDENCE AREA, I AM GETTING THE INCOMING AND OUTGOING CALLS IN THE OTHER AREA OF MUMBAI CITY, AND I AM NOT GETTING THE CONNECTIVITI WITH THE TOWER IN MY AREA, i. e. FROM VILE PARLE STATION TO JUHU SCHEME, I HAD LOGED THE COMPLAIN WITH YOUR CUSTOMER CARE REPRESENTATIVE ON NO:198, AND HE GAVE ME A TIME OF 73 HOURS TO RECTIFY THIS FOULT AND GAVE ME THE PROMISE FOR STARTING MY INCOMING AND OUT GOING CALLS, BUT STILL TODAY THE SAME IS NOT STARTED,

SO NOW I AM HOPING YOUR URGENT ATTENTION IN THIS MATTER, AND TO START MY INCOMING AND OUTGOING CALLS IN MY AREA.

MEAN WHILE THANKING YOU,
YOURS TRULY, SHAILESH KANLANI
MY E MAIL ADD: [protected]@rediffmail.com

Dear Friends,

I feel like to give a Very-Very Negative Response for Reliance Mobile Services, There Customer Services is totally ridiculous, and I think they are the worst in the world, that’s not for one issue I faced with these guys one time with a problem It might be more then 7-8 times in particular 2months. I faced out with different problems and there response for the services are really v v v worst.

I am Permanent Airtel User From last 9 Years. Till the time I never faced any problem with them infact if I faced any kind off issue in using there services then they usually solve them in few hours sometimes in minutes..

Along with Airtel I always keep one more phone with myself, that no. is never a permanent no.
I switched to Vodafone, Idea, tata with a new No. every time in my extra phone it was never ever felt any kind of bad experience using any operator services anytime in last 6-7yrs.

But 1st time I switched to Reliance Mobile Services few months back, What I faced 1st day on my New No. it got activated in just 1n half hr the time I deposited my documents. Then after 2-3days my no. was out of services and they again asking to deposit documents. It was oki, for me I went to the shopowner and he made it activated in few hours.

On the 3rd day I received a call from Reliance some Caller tunes and as per IVR they told me if you want to activate please press 5 Or some button, Instead of pressing anything, I just disconnected with any response to them. Just after I disconnected of call there was an sms of caller tune is been activated on your no. and following amount is been charged Which I didn’t check on that day I came to know about it next day.

My Mistake was only that I Just picked that call.

=> I didn’t checked my message box till the next day, So I came across for the activation off caller tune only the next day when someone told me its such a oldie stupid song is coming on your no. what happened to your choice. I was surprise and when I was in My INBOX, then I had seen that following message off caller tune services activation by the company which I heared yesterday. I just Ignored it, I was very much busy with work.

Later after 4-5 days using there no. I again founded some promotional call from reliance no. for some M-Feeling services, as I heared it was some promotional call from reliance I again just Disconnected and later same thing happened I founded 1 SMS, MiFeeling Services is been activated Your no. is been charged for some amount. I really fed up that time, like I might kill those people, they just keep on deducting my account balance like anything.

When I Call there customer care services @ *333. I got connected with Customer Care Services which was also chargeable at 0.50Paise/3mins. Woe I Seen 1st time to talk to customer care services also we have to pay them. Reliance Really Making Big Money.

I contact to customer Care people and they told me following message : “That you have selected the option and you have been charged for the services. When I was trying to explain those people they are just keep on saying about the incident happeneing and there system automatically activating services without my permission. They just say Sir, we cant register the complaint for this, as there systems are showing these services is been activated through your permission And Automatically Call Disconnected. They didn’t even bother if the call disconnected they should call back the customer. Which mostly I founded airtel or Vodafone customer care services center people do that, that where I found they are the best among all.

When I again call them I just told whole problem one more time to one more new executive that this is the problem I am facing, then those customer care executive told me what that there systems are down for upgrade, they can’t view my account till next few hours call after 4-5hrs. I just fed up that time and Disconnected and call them again in that same minute after hangingup. And, I got connected with some other person, That time I just asked there person to tell which all services are activated on my no. they told me all those services like Caller-tune and MiFeeling and bla bla services are activated with particular dates.

I said just 1 min before I call your service center and as I told them my problem that such a stupid thing is been activated without my permission your executive told me, systems are under up gradation it will take few hours. and In a seconds after I disconnected I call back again. In tont way, I said I am Impressed that Reliance got super updating software’s like the fast service upgrade in mins off there systems.

That person was also same thing repeated Sir, It was activated with your permission and we cant register those complaint for any services. I was fedup and told them activate my DND services and also along with it De-activate all following services which all is been activated.

After the request on 5-1-2011 to activate my DND services also, I never face any promotional calls from reliance. Still there is one more astrology service got activated automatically without any permission off mine.

Today on 5-2-2011 @ 1.30 AM, I call customer Care service and speaking to Mr Anuj to tell that I got an sms that I founded a Renewal for Live Astrology Pack which had been done successful.

I asked like same Way I asked last a month back,

Me: Sir could you Please allow me to know which all services is been activated on my no.

In response
Customer Care : Sir, 1service is been activated on[protected].
Me: I asked how its been activated,

then I found a reply from him,
Customer Care : Sir its been Activated through promotional call, I Said oki let me c,

Instead of listing to me that person was telling you got a call yesterday and you given permission to activate this services. I felt like laugh on that person or to shout on him.

1st I didn’t found any promotional call.

2nd I got a renewal message, so permission is not an issue in it. As it means the following service might be On in previous times only.

3rd This service is also activated like those CallerTune and MiFeeling service was activated.

I told that person write my complaint, and that person refused and told I am just deactivate this service and activating DND service on your no. I said this DND is already on @ my no. So he was just saying me give me the promotional no. from which you received the call. I was surprised the user didn’t understand that it was renewal message, not any kind off promotional call I founded.

Please tell me people what I do with this Reliance Mobile Customer care People. They Don’t even think to care about there customers. They don’t even refund people money back, if its been fault by there systems which automatically Switch On people Services.

I just said this point because ones if there team had to refund in last case. is fully , then they blame there systems which is the last option for them to refund there customer money and blame is On just to there Computer Systems.

Lol Which is already programmed to do such stupid acts to empty people mobile balances.

My Personal Suggestion if you even find a person giving you FREE reliance connection then also don’t take it, because later they keep on deducting your balance like same and keep feeling there pockets.

Switch too any operator Choose MTS As well, But I personally Say never use Reliance Mobile.

I Posted this to make people write about there problems if they faced out same or some other problem with Reliance or any other operator. This Post might open these company acts. I will keep making people write about them and the following fraud acts these service company do.

It will be on each and every forum. Until they wont stop this Act. and keep on feeling there pockets through following fraud mediums.

Reliance netconnect No [protected]

Received a call from your company regarding my complaint

I am comitted to my point that a submitted a requisition to terminate the service on 28 Aug 09 and paid Rs 500/- in advance to you gopinath bazar delhi cantt outlet as my cycle was till 05 sep 09

why didn't you people acted on my requisition instead you were interested in sending me bill and threats from lawyers, is it your customer care ?

your record only shows that my usage after 28 Aug 09 is nill

your company says that they did not receive any such request so continued billing, Tell me why should i pay you in advance and stop using your service because i wanted to terminate only, it is the inefficiency of your staff at the outlet who did not respond to the request

Grabbing Rs 620/- by sending threats through lawyers is so unjustified that it really sucks

If you have even minimum of shame in you, should apologise to you customer for overcharging and return me Rs 620/- with full dignity

just by calling me you can never justify first inefficiency of your staff and then excess charging

Dear sir,
I want to know my Account Statement.
My Account no is [protected].
(RELIANCE DIVERSIFIED POWER SECTOR FUND -RETAIL GROWTH PLAN-GROWTH OPTION &
RELIANCE GROWTH FUND - GROWTH OPTION)

Please provide me with the latest statements, to the below mentioned email address.
I would like to get the Statements every month.
pallavi.[protected]@gmail.com


Thanks & Regards,
Pallavi

I have 2 numbers of Reliance GSM [protected], [protected]. Iwent to reliance communication's yamunanagar dealer for surrender these numbers. They asked to talk at cutomer care. I talked to customer care, where Mr. Ravinder told me that they can't stop services against a sim is issued. They told solution that you not use these numbers and not recharge in future. But I want to stop services from Reliance GSM.
--
Ravinder Kumar
Jagadhri (Yamuna Nagar)