[Resolved] Reliance Mutual Fund — IRRESPONSIBLE IN INHUMAN BEHAVIOUR OF RELIANCE MUTUAL FUND | |
THIS IS ABOUT RELIANCE MUTUAL FUND I'm fedup of Reliance mutual fund. The complaint details are as follows: 1. I had submitted a request for growth plan as guardian for my son. The cheque was given by my husband. 2. The DOB of my child got missed. 3. I got a call from my agent for his DOB. This was given on 23/03/10 4. It was given but not updated in the form by the reliance mutual fund official/carvy person. 5. Even then the amount was debited from my husband's account on 25/3/10. The guardian details were also not added in the form by them. 6. The purchase was accepted and then rejected by their system. Mean while money was already debited. 7. The cancellation was informed by them. Cheque which was written was in the name of my son. This bank account was a single account in my husband's name. SO THE CHEQUE COULD NOT BE CREDITED. 8. After nearly 4-5 calls and 1-1.30 hrs. spent on conversation. They updated the details of guardian. 9. They asked to fill up a declaration form for change of bank account to that of guardian and cheque validation. 10. The formalities were confirmed and all the relevant documents were submitted to their local mutual fund office on 9th april 2010. 11. As a follow uyp action PIN was also requested. 12. On 20th PIN was received but no cheque had come by that time. 13. Again started calling them up. On 20th they took all information. 14. On 21st again calling up for twice they informed they have NOT RECEIVED ANY APPLICATION FROM ME FOR CHANGE OF BANK ACCOUNT!!! 15. THEY ASKED ME TO SEND THE WHOLE THING AGAIN FOR WHICH I REFUSED. 16. I REQUESTED THEM TO DIRECTLY CREDIT THE MONEY. 17. THEY ACCEPTED INITIALLY AND THEN REFUSED. ALREADY NEARING A MONTH SINCE THE AMOUNT WAS DEBITED. IS THERE ANY BODY IN RELIANCE MUTUAL FUND WHO IS LISTENING TO POOR INVESTERS LIKE US? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
hey there..
Reply
Dear Ms. Rao,
This is with reference to your complaint dated 21st April 2010 related to Purchase Refund and Change of Bank Account on Consumer Forum Site.
We have tried locating your details with Reliance Mutual Fund after reading your complaint on the above site, but regret to inform you that we were unable to. We request you to please provide the below information.
Application number
Cheque/DD number
Name of the investor
Name of the scheme
Amount
PAN
Bank details
We also request you to kindly let us know your contact number and time to communicate with you to resolve your complaint at the earliest.
We assure you that we will get back to you with the current status of your complaint once we get the above details from you.
Alternatively, for any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.
We would be happy to assist you.
We value your investment and thank you for your trust in Reliance Mutual Fund.
Regards,
Srivalli
Customer Care
Reliance Mutual Fund
PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].
You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com
This is with reference to your complaint dated 21st April 2010 related to Purchase Refund and Change of Bank Account on Consumer Forum Site.
We have tried locating your details with Reliance Mutual Fund after reading your complaint on the above site, but regret to inform you that we were unable to. We request you to please provide the below information.
Application number
Cheque/DD number
Name of the investor
Name of the scheme
Amount
PAN
Bank details
We also request you to kindly let us know your contact number and time to communicate with you to resolve your complaint at the earliest.
We assure you that we will get back to you with the current status of your complaint once we get the above details from you.
Alternatively, for any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.
We would be happy to assist you.
We value your investment and thank you for your trust in Reliance Mutual Fund.
Regards,
Srivalli
Customer Care
Reliance Mutual Fund
PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].
You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com
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