[Resolved] Reliance Net Connect — Netconnect - Wrong data usage measurement | |
Am really dissappointed with the data usage measured by Relieance on Netconnect USB broadband. It is very inconsistent regarding to the usage/duration. First the customer/sales rep doesnt mention about the FUP (which is dismally very low compared to other service providers) of 10GB per month on their so called Unlimited plan. Second they dont warn the customer if they have exceeded the FUP limits nor inform them before disconnecting the service Third the data usage measurement (CDR) is NOT shown on the Bill. The internet is not also showing proper unbilled usage. When raised a complaint with Reliance to send the unbilled usage via email they fail to do so (upon repeated requests), which they say they do within 2 working days The Data usage is not properly calculated and is in discontent with regard to the time spent on the internet. Am not satisfied and convinced with the data measured (in Kbps) as it is exceeding 10GB (while the usage is not that high). For one month they measure 3GB and for next month it comes to 12GB - while the pages viewed remain the same with no changes. They are not giving proper explanation to the data measured. This is very bad. IF anyone has experienced the same pls do letme know and share yours. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
yes, i do agree, it was horrible first month suspended twice at 1 week intervals and they show uploads of 1GB data in one session which they were unable to explain. Gave me 16, 000 rs bill in just 1 week usage, all becuase they dont calculate properly. simply make it exceed the 3GB peak/morning hours usage and it will be 2rs /mb ie. 2000rs. for a GB.
They waived after a big turmoil and been using for 2 days since, just checked few mails on day 1 and i am finding 1.7GB data usage in the online site.
Really, making people's life a hell.
Some say we can do a parallel usage calculation downloading a software, dont know how far it will help u to compare with thier's usage and acceptable if we show that if at all any problem were to arise?
They waived after a big turmoil and been using for 2 days since, just checked few mails on day 1 and i am finding 1.7GB data usage in the online site.
Really, making people's life a hell.
Some say we can do a parallel usage calculation downloading a software, dont know how far it will help u to compare with thier's usage and acceptable if we show that if at all any problem were to arise?
I totally agree with this. The reliance kiosk people are very unfriendly. they want only cash. you cant pay them online, its down most of the time. The calculations of the Net Usage screwed. Is there some competent authority that can check if the calculation methodology is correct or not. Because it really does not seem like correct. I have used Zonealarm to monitor the usage and it shows significantly different numbers. I think they are ripping the customers off.
Many thanks for your comments and feel very bad that there are others like me.
Few days back I got a call from Reliance billing customer care. I explained the situation to him and I had sought waive off.
There are inconsistencies in the usage (CDR is not shown on the Bill) and came to know from the Bill showing charges based on DAILY USAGE ALLOWANCE and NOT MONTHLY allowance of 10GB (if you have opted for unlimited plan). i.e if you had used the internet for 10 days in a month, say for e.g., and you had not used the connection because it got disconnected/terminated, then you would be charged for the allowance applicable for these 10 days and NOT 10 GB! and hence whatever excess you have to pay Rs.2 per MB. This is unacceptable and misleading the customer. Tata indicom charges 1Re per 1KB!
I had written to customer care seeking waive off and would not make payments else.
Few days back I got a call from Reliance billing customer care. I explained the situation to him and I had sought waive off.
There are inconsistencies in the usage (CDR is not shown on the Bill) and came to know from the Bill showing charges based on DAILY USAGE ALLOWANCE and NOT MONTHLY allowance of 10GB (if you have opted for unlimited plan). i.e if you had used the internet for 10 days in a month, say for e.g., and you had not used the connection because it got disconnected/terminated, then you would be charged for the allowance applicable for these 10 days and NOT 10 GB! and hence whatever excess you have to pay Rs.2 per MB. This is unacceptable and misleading the customer. Tata indicom charges 1Re per 1KB!
I had written to customer care seeking waive off and would not make payments else.
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Reliance Net Connection — not able to check duration of usage
i not able to check about duration o[censored]sageso i not able to plan my net usage and most of time i left 50% time unused
is there is any way to check it on line