[Resolved]  Reliance Net Connect — Reconnection Harassment

Dear Sir/Madam,

I have been a customer of Reliance Connect since March 2007, I had purchased a PCMCI ZTE(Model MC315+) connect card for my laptop which worked ok till the thrid week of November. After this, the connection would show me no network range... First I thought it might be because of Viru on my laptop, but even after I got the laptop cleaned up, I kept having the same problems. So I finally complained to the customer care division. My complaint number was 59171769. They promised me with quick action within 72 hrs, but never came back. I complained again after one week of silence. This time I was promised that they would send in IT Engineering to check out my problem. I was rewarded instead with a two week silence.

Fed up, I finally sent my peon with the data card to the Reliance Service Centre at Mahakali Caves, Andheri. This was sometime during 8th and 10th Dec 2007. We were then told that the data card was faulty and needed to be replaced, and that we would get it within a weeks time. We were harassed even at the Service Centre. We made approximately 5 trips to the Service Centre before I got the data card on 15th of Jan. The customer care executive Mr. Arun Upadhyay at the Service Centre was extremely rude and a sorry excuse for customer care.

Meanwhile the billing people have been harassing me, even though I had not been using the connection, they have been sending me regular bills and that too aove usage bills. My monthly rental is Rs. 650, in essence if they are billing me at all, their bill does not need to exceed this amount at the very least. Every month the bill has been coming anything between Rs. 750-rs. 800. And now the amount has exceeded over Rs. 2500 and I am being asked to pay up if I want to get my connection re-started. This after their customer care service had promised me that they would waive off the bills which were billed to me during the period when my connection was not being used.

Frankly speaking, 2500 is not that much, I can pay it... but this is a matter of principle now. These companies may be doing it to so many people and extorting money's in this way from us. Why should I pay any money to a customer care service who is in name only. It is more of a headache give service. And their executives are the world's most obnoxiuosly rude individuals I have ever met.

Kindly consider my complaint and do something about it.
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Regards,
Asavari Honavar.