[Resolved]  Reliance Net Connect — HARASSMENT TO THE NETCONNECT CUSTOMER, FOR TERMINATION OF ACCOUNT

Address:

South Delhi, Delhi

I WAS A CUSTOMER FOR RELIANCE NET CONNECT NUMBER-[protected],
AFTER USING IT FOR SOME MONTHS AND PAYING THE BILLS REGULARLY, DUE TO SOME PERSONAL REASON, I HAD OPTED FOR THE TERMINATION OF THE RELIANCE NET CONNECT ACCOUNT.

ON DTD. 25/5/12, I CALLED THE CUSTOMER CARE PH NUMBER[protected], AND TALKED TO THE CUSTOMER CARE PEOPLE AND HE LODGED MY COMPLAINT AFTER SAYING, THAT "PLEASE DON'T TERMINATE, WE WILL CHANGE YOUR ACCOUNT ETC"
I WAS NOT INTERESTED AND FIRMLY REQUESTED FOR A TERMINATION,

ON DTD 25/5/12 MY HUSBAND SANJAY BOSE, ON BEHALF OF ME HAD APPLIED FOR AN IMMEDIATE DISCONNECTION OF RELIANCE BROADBAND CONNECTION NUMBER: [protected], THE CUTOMER CARE EXECUTIVE ( MR. RIYAZ SAYEED) GAVE ME A COMPLAINT NUMBER ( COMPLAINT NUMBER:[protected] AND SAID THE CONNECTION WILL BE TERMINATED WITH IN 7 DAYS OR SO.

WE CALLED BACK ON 31/05/12, AND TALKED TO MS.SABEETA( EXECUTIVE), AND SHE SAID THAT INSTEAD OF TERMINATING, THEY HAD CHANGED MY CONNECTION TO SOME OTHER PLAN !!!! THAT TOO WITH OUT MY PERMISSION !!!!!!

UPON DEMANDING AN IMMEDIATE EXPLANATION SHE SAID:

THAT WAS A MISTAKE FROM RELIANCE PART AND WILL RECTIFY IT AND DISCOONECT MY CONNECTION WITH IN 3 DAYS. AND A CALL FROM RELIANCE WILL COME TO MY GIVEN NUMBER.

WE AGAIN CALLED ON 6/6/2012 AND TALKED TO MR.NIKHIL ( CUSTOMERCARE FRONT DESK EXECUTIVE), AND IN SPITE OF TELLING HIM TO CONNECT ME TO MS. SABEETA, HE DECLINED AND SAID, THAT WAS A MISTAKE FROM THE PART OF THE RELAINCE AND AN IMMEDIATE DISCONNECTION WILL BE MADE AS SOON AS POSSIBLE.


I ALSO SENT EMAIL TO ID:-Netconnect.[protected]@relianceada.com

DEPICTING THE TOTAL MATTER ONCE MORE, IN REPLY TO MY MAIL THEY SENT ME THE FOLLOWING ANSWER ON DTD:-7/06/12


Dear Customer,

Thank you for writing to us.

We regret for the inconvenience.

Your complaint regarding the cancellation of services has been registered vide Service Request ID[protected]on 06/07/2012 at 08:09:57 AM) and one of our executives will respond you within 5 days from the time request has been logged.

Your patience and co-operation would be highly appreciated.

Thank you for using Reliance Services.


Regards,

Swati Kamble
Customer Care
Reliance Communications Limited


SEE THEY AGAIN GENERATED AN ANOTHER COMPLAINT NUMBER !!!!

ON JUNE 15 I AGAIN SENT AN ANOTHER MAIL:-

I want to know whether you have disconnected my account or not?
Plz reply ASAP


IN REPLY TO THAT THEY SENT AN EQUALLY HUMILIATING MAIL ON DTD:-18/06/12

Dear Customer,

Thank you for writing to us.

We apologize for the inconvenience.

Kindly note that your request for service termination has been registered vide Service Request ID[protected] on 06/18/2012 at 03:36:58 PM and the same will be resolved within 5 days from the date request has been logged.

Your patience and co-operation in this regard will be highly appreciated.

Thank you for using Reliance Services.

Regards,

Josephine Aruja
Customer Care
Reliance Communications Limited




AN ANOTHER REQUEST iD HAS BEEN GENERATED.

BUT IN ADDITION TO THAT THEY KEEP ME SENDING THE BILLS FOR MAY AND JUNE REGULARLY

UPON CALLING TODAY IE ON 29/06/12

THIS MR. CHANDU SAID, NO COMPLAINT HAS BEEN REGISTERED TO MY RELIANCE NUMBER FOR TERMINATION AND HE GAVE ME AN ANOTHER NUMBER I.E[protected], TO TALK WITH MR.VINEET.V.JAIN !!!!!!


HOW COME BEING ONE OF THE BIGGEST COMPANY OF INDIA, MAKE SUCH FOUL PLAY WITH THEIR CUSTOMERS !!!!??????

I'M UNDERGOING SUCH MENTAL TRAUMA AND FEEL LIKE A FOOL, ALSO HUMILIATED AT THE HANDS OF THESE RELIANCE PEOPLE, THAT I WROTE MY WHOLE MATTER HERE FOR AN IMMEDIATE JUSTICE AND SOLUTION

I WANT AN EXPLANATION FROM THE RELIANCE NET CONNECT IN THE ABOVE MATTER, AND AN IMMEDIATE TERMINATION OF RELIANCE ACCOUNT NUMBER:- [protected]

EVERYTIME I TALK TO THESE PEOPLE, THEY REGRET AND SAYS THAT THIS IS A FAULT FROM RELIANCE AND WILL BE SORTED WITHIN 3-5 DAYS, BUT NOTHING HAS BEEN DONE, THEY EVEN SAID, THAT THEY HAD WRONGLY REGISTERED THIS NUMBER TO SOME OTHER COMPANY NAME!!!!!


PLEASE HELP ME TO GET OUT FROM THIS CROOKED PUZZLE, SO THAT BEING A FREE CITIZEN OF THIS DEMOCRATIC COUNTRY, I MAY NOT LOOSE MY FAITH.

THANK YOU

PRANITA BOSE