[Resolved]  Reliance Net Connect — theft of benefits and providing wrong information

Address:

Uttar Pradesh

Sir/Madam

I have purchased a reliance net connect prepaid device from bhagwati telecom kidwai nagar
kanpur on 23 march .with the device there is an anti virus free for one year they are not providing
i have called threee times in customer care they always say that within 24 hours we willl send u
but not and several times i have called area saeles manager and contacted the shop owner .they are not giving cash reciept .and saying we dont give cash receipt on device.and had given me wrong information regarding recharge plan.
more than 2 months have passed they are neither giving reciept nor antivirus.please solve my problem as soon as possible
thanks