Reliance Netconnect — Datacard closure

Address:

Ahmedabad, Gujarat

We have a reliance datacard connection [protected] in the name of Kalpesh Shah. The bill generation date is 18th of every month. We sent a request for closure of this connection on 11th July to Netconnect.[protected]@relianceada.com with a cc to '[protected]@relianceada.com' and '[protected]@relianceada.com'. We also paid the rental in advance before bill gets generated on 18th so that there is no issue in closure.

Still the customer care is replying even today that they would take another 13 days to revert on this and we will have to bear the rental till the connection is active.

Is this the customers problem if they handle matters inefficiently and takes ages to close connection? We intimated the matter to Rcomnodalofficer.[protected]@relianceada.com yesterday, but no revert and the customer care is sending mails copied and pasted from the previous mails. The detailed mail below:


From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Saturday, July 16, 2011 9:59 AM
To: '[protected]@relianceada.com'; 'Rcomnodalofficer.[protected]@relianceada.com'
Cc: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: FW: 'Reliance=[protected]' RE: RE: RE: Closure of [protected] on 17th July

Hi,

A same copied and pasted mail again from your blunt customer care.

Kindly do needful to deactivate the card before next rental starts on 18th July. Intimation mails enclosed.

As per the 3rd mail enclosed, any changes in plan should be intimated 2 days prior to billing cycle starts. Considering it is a closure request, we intimated 7 days in advance with all detail asked. Please note, all other service providers ask 3-4 days time to close connection, not 15 days to revert!!


Regards,



From: ext Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Saturday, July 16, 2011 9:31 AM
To: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE:'Reliance=[protected]' RE: RE: RE: Closure of [protected] on 17th July

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused.

This is with reference to your E-mail regarding service termination ofyour RelianceNetconnect+ number [protected].
Kindly note that your request has alreadybeen taken upto the Respective department vide Service Request[protected]. We are working on it and one of our executives will respond you within 13 days.

Further note that rentals are applicable as long as services are active with us.
We would appreciate your patience and co-operation in this regard.
Regards,

Samira Shaikh
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in.
You can also call Reliance Customer Care at *355, 30335555 &[protected]. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com. "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Papiya (EXT-Other - IN/Ahmedabad) Dawn
Date: Friday, July 15, 2011 09:59 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Cc: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: RE: RE: Closure of [protected] on 17th July

Hi,

We are truly disappointed by the response of your customer care team. Every time they are asking 2 weeks time to revert, against a very specific request. Please refer the below mail, they are still tracked the request as “Billing Issue” where this is clearly a “Service Termination” request as mentioned in the subject line also!

We have requested closure of a number, paid the bill in advance so that there is no delay in closure process. We have already given all detail through enclosed mail on 11th July, ie 7 dyas prior to the next billing cycle starts.

We will stop using the datacard from 17th July and hope 7 days advance intimation is enough time to close a connection.

Regards,


From: ext Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Friday, July 15, 2011 8:22 AM
To: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE:'Reliance=[protected]' RE: RE: Closure of [protected] on 17th July

Dear Customer,

Thank you for contacting Reliance Customer Care.
This is with reference to your E-mail regarding the billing issue of your Reliance Netconnect+ number [protected].
Kindly note that your request for the cancellation of services has been taken vide Service Request ID[protected] and one of our executives will respond you within 14 days.
Further note that rentals are applicable as long as service are active with us.
We would appreciate your patience and co-operation in this regard.
Regards,

Swati kamble
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Papiya (EXT-Other - IN/Ahmedabad)
Date: Thursday, July 14, 2011 09:24 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: RE: Closure of [protected] on 17th July

Hi,

You can take your own time for internal process, but please note we will not pay for any billing period started post 18th July 2011 for this connection. For bill to be generated on 18th July 2011, we have already paid in advance and forwarded you the receipt also.

We have informed 7 days prior to next billing cycle starts and that should be enough to close a connection in time.

Regards,


From: ext Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Thursday, July 14, 2011 12:30 AM
To: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE:'Reliance=[protected]' RE: Closure of [protected] on 17th July

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service termination for your Netconnect Broadband+ Number [protected].

Kindly note that yourrequest has been logged vide Service Request ID:[protected]. We are working on it and one of our executives will respond to you within 15 days.

Wewould appreciate your patience and co-operation in this regard.

We understand the inconvenience caused to you.

Regards,


Amit Patole
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Papiya (EXT-Other - IN/Ahmedabad)
Date: Wednesday, July 13, 2011 10:15 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: Closure of [protected] on 17th July

Hi,
Already replied.
Kindly check enclosed mail.
Regards,
From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Wednesday, July 13, 2011 9:42 AM
To: ext Netconnect.[protected]@relianceada.com
Cc: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE: 'Reliance=[protected]' Closure of Datacard Service No. [protected] on 17th July 2011
Importance: High

Hi,
Please find the details as desired :
• Subscriber's Name :
Kalpesh Shah
• Date of birth :
08/10/1974
• Complete Billing Address :
2&5 Ranjan Apartments, Nr. Vishwakunj Cross Roads, Paldi, Ahmedabad - 380007
• Customer application form number(CAF) :
Should be in your records. Kindly fetch it based on above details.
• Best time to contact you at the alternate number :
You can call me any time on [protected] as long as you genuinely intend to support this request. Please don’t call if you intend to kill time and delay the cancellation process.
• Exact reason for service termination :
Your negligent attitude and poor services. Why should it take years to resolve problems and 15 days to cancel services ?? Is it a crime being your customer?
Kindly note that cancellation should not take more than 2-3 working days from time of request. A duration of 15 days is not acceptable.
I will not be responsible for any amount billed to me after 17th of July 2011, the expected date for cancellation (already mentioned earlier) !!
Thanks in anticipation of an early response.
Best Rgds,
Kalpesh Shah

From: ext Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Tuesday, July 12, 2011 10:25 PM
To: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE:'Reliance=[protected]' Closure of [protected] on 17th July
Dear Customer,
Thank you for contacting Reliance Customer Care.
This is with reference to your e-mail regarding Service Termination of your Reliance Netconnect Broadband+ number [protected].
We regret for the inconvenience caused to you.
We request you to re-consider your decision of service termination and give us an opportunity to serve you better, as we can assure you that this issue can be sorted out.

Further, if you still wish to terminate the services, we request you to write us back with the following details:
• Exact reason for service termination:
• Date of birth:
• Complete Billing Address:
• Customer Application Form number:
• Alternate Contact Number:
• Best time to contact you at the alternate number:
We would require the same to assist you better.
Kindly note that once we receive the above details, your request would be noted and it will take 15 days for the same to get processed.

Also, note that rentals will be applicable as long as your services are active with us.

Regards,

Krishna Shetty
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected]..
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: Papiya (EXT-Other - IN/Ahmedabad) Dawn
Date: Monday, July 11, 2011 01:53 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Closure of [protected] on 17th July

Hi,
Kindly refer the datacard number [protected] in the name of Kalpesh Shah. We wish to close the connection before the next rental period starts.
As per your below confirmation, bill gets generated on 18th of every month. So kindly stop the connection on 17th July 2011. We have already paid the rental for the current period in advance. The current and previous payment receipt is enclosed.
The rental being unlimited one, there is no chance of further billing and the rental has already been paid.

Kindly do needful. A note of confirmation will be highly appreciated.
Regards,