Reliance Netconnect — attempt to extort money which is not due.

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I availed internet service of Reliance Co. and the Netconnect No. was [protected] and being pre paid connection paid all those bills which I received. In the month March 2013, no bill was received and when inquirred at their Web World, it was told that it was under rennovation and I should contact sometime later. Then I started receiving calls from them for payment of bills beyond their date of disconnection levying late payment charges. Several calls were made, and then they issued me a letter to appear before Maha Lok Adalat at Pune for settlement of their so called amount, particulars of which are still not sent to me through any bill or notice. I do not know how I become payable for those charges of the period which is beyond the period of disconnection. Reliance people are repeatedly calling me and threatening me to file criminal suit against me in Delhi court while they had provided me the service from Nasik in Nasik. By threatening me in this way, they are trying to extort money from me which is not due to them at all. I am prepared to pay the bill amount till date of disconnection and not for thereafter period and no late payment charges due to the fact that even till today, they have not sent me the bill. Reliance has acquired a bad name due their such practices and I have already transferred all mobile connections (6 in all) to another service providers. They begin caller tunes without demand and charge them monthly. Most of consumers are from low educated and uneducated class and they do not know where to complain in such matters and are forced to pay for services which consumer has never asked for. This amounts to attempt of extortion. I again say, I am prepared to pay the legitimate amount due from me till March 19, 2013 without any delayed payment charges, and the question of payment of months beyond the date of disconnection does not arise. I hope I will get justice from you and you would relieve from their repeated phone calls in which they use filthy, unparliamentary, threatful and dirty language.
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Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care
No. The RCOM Care has wrongly stated that the complaint has been resolved to my satisfaction. The official of the RCOM Care did contact me on phone and suggested me to visit their Web World office to discuss the matter and settle the accounts. This is exactly what they have been asking since before. It is all going as per their convenience and again like in the past, it is going to be the customer to shuttle between their office for resolving the complaint. What daters them from sending their customised and detailed bill is not understood. At their office, staff is changing and each time the new one does not know what transpired between the previous one(s). This is all hoodwinking and an adament attempt to extort money which is not due from the customer. Reliance should stop such adament practice of handling customers, lest, they would lose their customers in masses.
THE COMPLAINT IS NOT RESOLVED AT ALL.
Some m/s Anjali from legal dept. of RCOM Care talked to me on phone and again asked me to Shuttle between their offices instead of sending their detailed customised bill giving details of their charges, however they are stubbornly adament is providing details of their bill and are forcing to settle their bill as per their un-explained amount which levies charges beyond the period of disconnection as also the delayed payment charges which are not logical, legal and payable.

The language used by their so called legal dept. personnel is very arrogant and threatening, to file suit in criminal courts at Delhi.

THE COMPLAINT IS NOT RESOLVED AT ALL AND I REFUSE TO MAKE ANY PAYMENT UNTIL SUCH TIME THEY SEND ME THE DETAILS OF THEIR CHARGES OF WHICH THEY ARE AFRAID TO FURNISH WITH FOR THE REASON THAT BY ADOPTING THIS PRACTICE, THEY FEEL THE CUSTOMER WOULD FALL A PRAY TO THEIR PRESSURE TACTIS.

I wonder why can't they the details of the amount when they can conveniently send the same by my E-mail address which is with them.
Even as on date, the Reliance people have not done anything in respect of their so called dues from me, not sent me any bills, details of their demanded amount, but are threatening to file a complaint of criminal nature in the court at Delhi, lest, I should pay their demanded lot of money. Why should they not send me a legitimate bill and their notice for payment thereof?

I am now making my mind to sue them in the criminal court at Nasik for attempt to extortion, if only they do not stop telephonic threatening and using filthy and threatening language. I had enough of it and it it is becoming mind blowing and intolerable.

Any one single threatening phone hereafter and I will gear into action.

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