[Resolved]  Reliance Netconnect — Billing overcharge

Address:

Andhra Pradesh

This is about the billing malpractice used by Reliance for the NetConnect service I had from them. Reliance has been billing me (possibly intentionally) from day one since I took the service. I had 4 month pre-pay unlimited service. They put me in the wrong plan and kept on sending me huge bills every few days. I had to make multiple calls each time before they would agree to their “mistake” (which I doubt was a “mistake”) and issue me a reversal of the charge. You can see sand verify it from the number of charge reversals to the account. In fact, they would suspend the service and I ended up paying for service which I never got. I have many business meetings with my USA counterparts in the evenings which I had to miss because of them. I bought the card from their salesperson Mr. Syed ([protected]) who knows the mistake and tried to help me but could not do so each time.
Once the pre-pay period of 4 months was over, I asked them to put me on monthly unlimited plan. It was about 1000 rupees per month. Soon, I again started getting billed for “excess bandwidth used”. My ordeal started again. Every time I called they said they will take care of it but they kept me on the wrong plan and billed me 5 to 10 thousands rupees before correcting the plan. But the old charges remained in my account and they continues harassing me. I later learnt that they seem to be indulging in such practice often. A quick search on internet brought me 100s of cases where consumers were put on the wrong plan and billed huge amounts.
I should have actually filed the case against them for wrongful billing, suspending the service and still charging, etc. But I didn’t want to spend time on them but now I have started getting random calls on their behalf asking for money and therefore forced to write to you for your intervention.
Thanks for your time and understanding.
Phone number for the NetConnect service: [protected]