We raised a request to close reliance netconnect broadband connection in Feb 24 2012 (Complaint number:[protected] and paid the outstanding amount as on that date. We were told that we will be charged till 1st week of March since it takes a week to execute the request. I have been checking the status continuously after that and till date (24th Aug 2012) in Reliance's records, its mentioned as we wanted to migrate to prepaid. We called several times and said we raised termination request and not migration request. Even then, Reliance has been continuously sending bills month after month in spite of raising the issue. We have even written to customer care but to no avail.
The horror is that the billing department has started making threatening calls and have sent us a notice saying if we don't pay for all the months August a consumer complaint would be lodged on us as per some XXX Act of India. We were even told that if we mention the complaint number the outstanding amount would be waived off and the connection would be closed. When we tried to explain to the billing person who contacted us (named Vijay), he says he has no obligation to answer such to these things and that we have to pay. Even in their records it will show that we have not been using it for last 6 months.
It has been a complete mental torture to our family for so many months. Reliance doesn't even have the courtesy to call and sort out the issue depsite the fact that we have been calling them so many times and we didn't get any email response also for the email complaint that we raised. People should abandon such company products who abuse, torture and try to take un-rightful money from the customers and the companies would learn when their business starts going down.
Complaint number:[protected],[protected] Was this information helpful? | 
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