[Resolved]  Reliance Netconnect Broadband+ — SPEED ISSUES AND CUSTOMER CARE IRRESPONSIBILITY

Address:

Bangalore, Karnataka

Hello,

I recently purchased the Reliance NetConnect Broadband+ device at Rs. 1599 for the device and Rs.900 per month (10 GB) under Gold Plan. The device was sold to me at the rate promised. Apart from the above, the speed of the ISP is pathetic. When I called up Technical Support to seek assistance, they asked me to run a speed test always and donot arrive at a technical solution to the problem. They always ask the customers to delete cookies and a few other advises which hardly changes the speed. On running the test, I was getting a speed of around 10-15kbps and in some cases it even reduces to 0.1 - 0.10 which is extremely low. When asked for a resolution, the representative in his usual way told me to conduct all sorts of tests and finally told me to change the data card. This is ridiculous.

I have hardly used this device for 15 days and I have not been recieving the promised speed of 1.8 Mbps. More over the speed after the 10 GB usage reduces to 10-15Kbps whereas the promised speed was 256 Kbps thereafter usage which is very slow.The Reliance Service center has not helped me out in any way.They have always been ignoring to resolve the query and always waste our time in making us conduct speed tests.

The technical department promised to call back and have not turned up. And I am hesitant to pay Rs. 900/month for nothing. This is a clear indication of technical incompetence and irresponsibility of the concerned staff.

Kindly help me to resolve this issue as quickly as possible

My Reliance Data Card Number : [protected]

Registered Mobile Number : [protected]

Please let me know if you need more details.

Thank You,

Hussain