Reliance Netconnect Broadband+

Reliance Netconnect Broadband+ — Wrong Billing

C Chandrakant Sahu from Mumbai, Maharashtra

I am netconnect broad band user Reliance no. [protected] using 499 plan (unlimited night 10 GB). An additional day usage charge for 7 hour 45 min (@ 0.50 Rs. / Min) has been charged in my bill i request for usage details and while verifying the usage info, i get the usage details and found that additional day usage charges has been accounted in my bill. and reliance can not explain me my additional days usage details. I have already send the request to cross check my bill for more than 7-8 times and every time i get following reply "we have checked and verified in our records for disputed statement period and found that you have been charged correctly ". No one is sending my day usage details till now. Finally i need to change my plan. This reliance guys does not responding to user's queries in proper way. Please do not trust on reliance billing, their billing system is blunder. For more info contact me Chandrakant Sahu Was this information helpful? No (0) Yes (0)

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Comments

Chetan Kadam

from Mumbai, Maharashtra

I had the same problem. They had charged me for day usage, which I do minimal. On investigation I found that they charge you day usage for the first & last 20 minutes of the free usage time i.e. 10pm-6am. They told me to start my usage after 10.20pm & end it before 5.30am. I did that & my problem got solved. My bill was normal next time. But isn't this cheating, since they quote that the free hours begin at 10pm & end at 6am. I am thinking of filing a complaint at the consumer forum.