Reliance Netconnect Broadband+ — Fraudulent charges

Hi,

As per the Rel NetConnect Broadband+ brochure, one can buy the data card and after one month, one can go to the Reliance Web World and register for any PostPaid plan or recharge the data card with any of the prepaid options. When I went to the "Reliance Web World in Goregaon, Mumbai" after a month, I was told to pay an additional amount of Rs.500 regarding the activation of the Postpaid plan. This is not mentioned anywhere.

Also, when I tried to pay by my Credit Card (which makes the payment official), the person said
"No. Only bill payments can be done by Credit Cards. This payment has to be done in CASH."
I suspect that these people are wrongly charging me of those charges which do no exist. Even if they do, charging a customer for this is NOT RIGHT.

Also, technically a connection can be called broadband only if its minimum speed is 256kbps.
However, 90% of the times, I get a speed of hardly 40kbps which is absolutely unacceptable considering the cost of the service. I pay almost 900 /month and this is the speed I get.

Please do something regarding this.

Reliance Data Card No: [protected]
Name: Dipaksingh Ranawat
Ph: [protected]