[Resolved]  Reliance Netconnect Broadband — Account transfer Issue

I had applied for converting my Net connect postpaid account to prepaid at Second week of the Jan, and also paid all remaining dues as per the policy, the
Customer care executive said to me that I will be receive a call regarding confirmation within 7 working days and your account will be convert. but even after one month my account is still showing as postpaid account and even there is a bill generated on my account for this month for which I had paid all dues. Once after talking with web world guys they told me that there was a call from our side and the customer accepted to have a three month discount and had agreed to stay with postpaid. Now I want to complain about that what is this Reliance service that they are saying there was a such a call .I want to claim here that I had not received any such calls. and now they are saying that request has been closed and if I need to request again I will have to pay again remaining dues that is this month’s generated bill that I haven’t used any more.

My Account details are
Account Number:-[protected]
Name-Pankaj B Randhir.