[Resolved]  Reliance Netconnect Broadband — IRRESPONSIBLE WORK AND CUSTOMER NEGLIGENCE

Respected Sir/ Madam,

I have Reliance Broadband+ post paid connection from last 4 months and i was very satisfied with service. Data card number [protected].

But 3 days before it suddenly stopped working, when I enquired in customer care they said it been converted to prepared with your request but I have not placed in request. After long discussion, lastly I got pretty rude reply stating to contact R-Web world from where you purchased, cc can’t help in this.

After inquire at r-world, I come to know that – from hadpsar(pune) r-world have by mistakenly converted this number to prepared instead of some other number – stating its “It’s computer mistake”. Now they want me know follow all procedure to convert again this to postpaid by submitting all documents etc.
Also not giving clear visibility when it will be re-activated.

I THINK IT IS HIGHLY IRRESPONSIBLE WORK, NEGLIGENCE AND THEY SHOULD BE PENALIZED SEVERLY. AND I BELIEVE THEY DON’T CARE FOR CUSTOMER NECESSITY.