[Resolved]  Reliance Netconnect Broadband + Data Card — Speed Issue and Disconnects Frequently

Address:

North Delhi, Delhi

Hello,
I am Jatin Gupta. I have a reliance net connect broadband + data card. My data card tarrif plan is Platinum +. That is i can surf and download unlimited but the speed of 3.1 mbps is till 15gb, after 15 gb it is 144 kbps. I am using my data card since 2 years and i haven't got any complaint yet but a few days back my data card speed is not going beyond 25-30 kbps and it disconnects frequently. I have called up the help desk of reliance and they said that their is some network issue and it will recover within few hours. I have called up around 10 times and their reply was the same. I am having many problems with this low speed. I can't even surf properly. I have also checked the signal connectivity of my area and it is absolutely perfect. I have checked on a reliance phone only and the signal bars are full but when i check on my data card sometimes the signal bars are full but the speed isn't the full. Please i hope your team will work on my issue soon.
Thank you.