Reliance Netconnect Broadband Modem # Ec325 — Deactivation of wireless internet account

Dear Sir / Madam,

The internet data card modem # EC325, purchased by me around a year back, stopped functioning on 15th October 2009. I called up the online customer support cell several times, but in vain, as the support executives said that someone will attend me, and no one did. Finally, I sent the first email on 19th October '09 to register my complaint. The team responded on 20th saying that the datacard support team will take the complaint forward. Since I did not hear from them for four days, I sent another email on 23rd Oct. '09. There was no response from any one.
I sent several emails in the meanwhile, and finally when my patience was put to test, I escalated the matter to the Zonal officer in charge, on 27th Oct. '09, as a result of which an executive came to my office and checked the data card. He mentioned that the hardware had malfunctioned and that I will have to purchase a new data card for Rs. 3000. He said that the warranty was only for one year. Trusting their words, I decided to discontinue their services and sent an email on 29th Oct. '09 to all their email ids to disconnect the broad-band internet service with immediate effect and charge me till 19th Oct. when I had registered my complaint officially.
There was no response to my email id. Frustrated with the cold response, I escalated the matter again to the Zonal officer on 12th November, when I received a bill for the period 5th Oct. to 4th Nov. '09.
There was no assistance other than an email requesting me to re-consider my decision and continue the service. This was limit to my patience.
On 19th Nov. '09, Reliance support cell emailed me asking me to visit their shop and fill up a form to disconnect services. This act was extremely frustrating. Email confirmation is as good as documentary evidence and request to deactivate.
However, I walked up to their office on Saturday, 21st November '09, just to find out that the concerned staff were not present in the shop and that I may have to wait or come later. This was not acceptable.
Till date, reliance has not deactivated the service, nor has reached me for any help.
I am unable to bear this mental agony and frustration. I have paid the bill until 19th Dec. '09, but they are pressurizing me to pay bill till date. Please help.