[Resolved] Reliance Netconnect Broadband Plus — Negative balance in prepaid card | |
Hi, I bought a reliance broadband plus card in 3600/- in dec 2010 in Bangalore with 10 GB free usage. As this was a PREPAID card, I wanted to use with my freedom as it's pay and use. After 1 month when I rechaged Rs. 500/-. and tried connecting internet it did not allowed me. When i called up customer care thay said there is high (-)ve balance pending in your account and asked me visit R web world. I went R web world, they failed to get details about my account balance. Still I can't use my card due to lack of information. And they are asking me to visit reliance nodal office. I am surprised that in prepaid card whats is meaning of pending balance. That also in thousands. Nobody informed me about this drawback. And now i can't even recharge and use my device. I had spent 3600(device) + 500(recharge) which completely lost. please help me to waive off the pending balance in my prepaid device. and i will start using this again with carefully keeping this drawback in mind. my reliance number is [protected]. Thanks, Banti Agrawal [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
This is very unfair policy.
This should be given high prioriy complaint and waive off the (-) ve balance
This should be given high prioriy complaint and waive off the (-) ve balance
This is very unfair policy.
This should be given high prioriy complaint and waive off the (-) ve balance
This should be given high prioriy complaint and waive off the (-) ve balance
This is very unfair policy.
This should be given high prioriy complaint and waive off the (-) ve balance
This should be given high prioriy complaint and waive off the (-) ve balance
Hi, I have also faced same Issue, I dialed Customer care, then went to Reliance web word, then I visited Nodal Office, they said to contact Regional office. and No help, then Customer care forwarded my concern to Head office Mumbai. I visited Reliance Knowledge Park also met with Anil Ambani. Then He explained:
There are two things In Prepaid broad Band: A Base prepaid Balance and B Plan.
A is your base balance or Rupees
B is Your Plan Monthly 30 Days
To go for any Monthly 30 Days plan like 500 MB (Rs500), 1GB(Rs735), 3 GB (Rs 950) there should be some amount in your Prepaid base balance A.
Now if you recharge for let's say 1000/- First 950 will go to 30 days plan B and rest 50/- will go to Base Prepaid balance A. Now if you have spent all your 3GB, and you have no balance left in Plan B, it will get deducted from Base Balance A at the rate of 1 Rs per MB, and after 50 MB your base balance will go in Negative.
Now your internet will not work and if you recharge only Plan B, i.e. 500 MB (Rs500), 1GB(Rs735), 3 GB (Rs 950) any one with exact amount, you also have to put some amount in Base prepaid balance A. else it will not work.
If you are unable to understand above. Please go directly to Knowledge Park Mumbai and meet Mr Ambani, But first fix an appointment.
Good luck
There are two things In Prepaid broad Band: A Base prepaid Balance and B Plan.
A is your base balance or Rupees
B is Your Plan Monthly 30 Days
To go for any Monthly 30 Days plan like 500 MB (Rs500), 1GB(Rs735), 3 GB (Rs 950) there should be some amount in your Prepaid base balance A.
Now if you recharge for let's say 1000/- First 950 will go to 30 days plan B and rest 50/- will go to Base Prepaid balance A. Now if you have spent all your 3GB, and you have no balance left in Plan B, it will get deducted from Base Balance A at the rate of 1 Rs per MB, and after 50 MB your base balance will go in Negative.
Now your internet will not work and if you recharge only Plan B, i.e. 500 MB (Rs500), 1GB(Rs735), 3 GB (Rs 950) any one with exact amount, you also have to put some amount in Base prepaid balance A. else it will not work.
If you are unable to understand above. Please go directly to Knowledge Park Mumbai and meet Mr Ambani, But first fix an appointment.
Good luck
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This should be given high prioriy complaint and waive off the (-) ve balance.