Reliance Netconnect Broadband+ — No Speed at all

Address:

Uttar Pradesh

Dear Sir,

I have purchased Reliance Netconnect+ on 22nd May 2011 through your sales team with Rs. 750/- per month postpaid connection. My data card number is [protected]. I stay in Sector-82, Noida and I was told that 3.1 mbps braodband+ connectivity is available in the same area. I asked for demo which was declined by your sales person giving a reason that we do not give demo in broadband+ connected area. Your sales person assured me that I will get minimum 500 kbps speed. I gone ahead with purchase decision beleiving the sales person and by Reliance name. However, I regreat for this decision now. I am not getting speed more than 50 kbps from last 3 days. Even my mobile internet is faster than this.

When I called your customer care, they told me that there is a serious network problem in that area (Sector-82, Noida) and will corrected by 31 august 2011 (almost 3.5 month). Till then, network will be like this only and ther is no ptehr option. If that was the case, why the hell this device & service was sold to me? Why your sales person did not told me this upfront?

This is absolute cheating and fooling the customer. Company like Reliance shall follow fair business policies than such fraudulent practices.

Now, I made a loss of 1300/- for device and will pay Rs. 750/- per month for nothing.

Either you give me the service or return my money. I will pursue this with telecom authority or consumer forum and will go to any extent if my problem is not solved.

Regards,
Sandip Ghagare
[protected]