[Resolved]  Reliance Netconnect Broadband+ — Low speed

Address:Ernakulam, Kerala

I had purchased Reliance Netconnect Broadband+ 2 months back. Last week the USB modem stopped working. I gave the modem for replacement & was given a used USB modem 2 days back. Now the modem is providing a speed of 240 KBPS whereas i am paying for 3.1 MBPS package.

The response from the Reliance franchise, Reliance Webworld Vazhakkala & Reliance customer care was humiliating as a customer.

I want to return the modem to Reliance & buy another modem from a credible company which offers good speed in brochures & reality.
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Aug 13, 2020
Complaint marked as Resolved 
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Reliance Netconnect broadband — LOW NET SPEED

HELLO,
MY NAME IS HUSAIN HABIB AND I AM FROM MUMBAI.MY SPEED OF THE NET AS GIVEN BY RELIANCE IS 3.1 MBPS BUT FOR THE PAST FEW DAYS THE SPEED OF MY NET HAS REDUCED TO BELOW 50%.AFTER PAYING MORE THAN THOUSAND RUPES PER MONTH AND I GET SUCH SERVICE IS TOTALLY UNACCEPTABLE.I FEEL I HAVE BEEN CHEATED AND I REGRET TAKING RELIANCE NETCONNECT.
I EVEN WENT TO THE RELIANCE WEB WORLD AT ANDHERI(E) I OBERSERVED THAT THE CUSTOMER CARE EMPLOYEES WERE THEMSELF INCOMPETENT AND WERE DEALING MY QUERY WITH A VERY CASUAL WAY..SO LATER THEY CAME UP WIT A SOLUTION TO LODGE A COMPLAINT WHICH WILL BE RESOLVED WITHIN 74 HOURS AND I WILL GET A CALL FROM THE CONCERNED DEPARTMENT..I MEAN "74" HOURS ....I HAVE TO WAIT FOR COMPLETE 3 DAYS...TO GET MY PROBLEM RESOLVED...LOLZ.....
I HOPE I GET AN IMMEDIATE AND A POSITIVE REPLY
HUSAIN HABIB,
308/B,SAIFE MANZIL,
SAIFE PARK,MAROL,
ANDHERI(E).
MUMBAI -59
CONTACT-[protected]
I have purchase Reliance Net Connect CMDA 1x company making promise to give speed upto 144 kbps but i'm unable to get at least 10 to 20 kbps I have posted complaint three times by calling of *355 But no one going to solve my problem my complaint numbers are 1.[protected].[protected].[protected]
Now this will be my last complaint then after i'm going to consumer court !!!

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