[Resolved] Reliance Netconnect Broadband+Prepaid tariff Plan — Plan expires before Validity | |||
Hi, I had purchased my Reliance Netconnect Broadband+Prepaid tariff Plan 16 days ago(12/7/11). It came with 10 GB data validity with first recharge of Rs 1250/-. However, as soon as I hit 5GB mark, service stopped!! Saying "Error: Invalid combination o[censored]ser name or/and password." I was like what the hell!!...Its just been 16 days and I paid handsomely to Reliance for entire month. Upon confirming from Customer Care guy, I was totally bowled over. He said: your card did not receive any recharge and hence has a validity of 100 MB only, which might have expired. It sounds ridiculous!!. I have already used 5GB dude. There must be some error...Just get real, these customer care guys say anything. Moreover dealer says there is no such plan of 5GB for first recharge. the only solution suggested to me was to recharge again with either of their monthly plans available, but get your current monthly validity expired before doing it. Dealer also seemed helpless. Technically speaking, I only used it for 15 days, since it got disconnected yesterday afternoon. This is just not done. I want explanation!! and Please give me back my remaining validity period asap. Thanks, Mukesh Reliance HSD: [protected] Mob: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi,
Two Days passed and no one called since your last call. If the issue was escalated, it should have been resolved by now. I'm already at a loss of 5 days internet. I'll not tolerate any delay or cut in my validly period. I used your service for only 15 days (5GB). I want my remaining 5GB with full fifteen days validity from the day of resolution of this issue. Frankly speaking it should not take this much time for an issue as miniscule as this. I'm not able to access internet, for this very reason, in hopes that it will get resolved in couple of hours. Yet it has taken so long.
I want my internet urgently.
Awaiting your positive response.
Thanks,
Mukesh
Two Days passed and no one called since your last call. If the issue was escalated, it should have been resolved by now. I'm already at a loss of 5 days internet. I'll not tolerate any delay or cut in my validly period. I used your service for only 15 days (5GB). I want my remaining 5GB with full fifteen days validity from the day of resolution of this issue. Frankly speaking it should not take this much time for an issue as miniscule as this. I'm not able to access internet, for this very reason, in hopes that it will get resolved in couple of hours. Yet it has taken so long.
I want my internet urgently.
Awaiting your positive response.
Thanks,
Mukesh
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
reliance 490 rs Prepaid card — Got only 15 days validity
To whomsoever it may concern.It is to inform you that I recharged my no. [protected] (connection is in In the name Shashi Shanker Chaubey) with 490 STV on 16th Jan 2009. It was recharged successfully and I was using the card.
When I called customer care on 27th Feb 2009 to know my remaining talktime I discovered that the validity of the card was expiring on 3rd of Feb i.e. I was given only 15 days validity.At that time only I registered complain with the customer care complain no. 87156010.But I got the response that balance has been credited in my account but it was not the case.
Since that date I have lodged three more complaints which after every two days got resolved with no solution in my favour. The complain no. for rest of the complains are 87864728 dated 3nd Feb 88149580 dated 5th Feb and 88329936 dated 7th Feb.
please help me out...